The Flats at West Village
#15,382 #13 #740

What is epIQ?

The Flats at West Village

852 West Main Street, Charlottesville, VA 22903
(214 Reviews)
Review Quote Icon
"It has been a great place to live! I love the friendly staff and beautiful community! The " ...
$1,070 - $2,024/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

See Floor Plan Details

4 Bedrooms

4 Beds, 1 Bath

See Floor Plan Details

4 Beds, 2 Baths

See Floor Plan Details

4 Beds, 3.5 Baths

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

C

Review Ratings

Noise

3.0

Grounds

1.0

Safety

2.0

Office Staff

1.0

Maintenance

5.0

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Flats at West Village Reviews

(214)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2023

10/5/2023

Terrible Apartment and unhelpful crew

The room and rent is ok but the crews are really unfriendly and unhelpful with all kinds of stuff. They do not care about you and the only thing they care is whether you pay your rent on time. My rent is charged one dayā€¦Ā See More >
    Review Author Icon

    very_upset_resident

    Resident ā€¢ 2021 - 2022

    3/18/2022

    TL;DR: I usually never write reviews, but the interaction I had with the new property manager here was so incredibly upsetting that I hope nobody has to deal with this. Please avoid this place at all costs because this person is extremely rude, passive aggressive,ā€¦Ā See More >
      Review Author Icon

      Nathan12102

      Resident ā€¢ 2021

      10/30/2021

      Fire alarms going off from 12-3 am with multiple calls to maintenance and front office with no help. Finally someone may be on the way at 4 who isnā€™t Flats affiliated. According to fire department complete screw up on the Flats end and they cannotā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2020 - 2021

        6/17/2021

        Worst experience with an apartment complex ever. Not at all worth the price. The elevators are almost always broken and the fire alarm goes off a lot (multiple times the middle of the night). The location is good but you might as well live atā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2019 - 2020

          8/28/2020

          Don't live here. 1. The Flats is located extremely close to the rail road and you hear the train at all times of the day. 2. The construction on main street has been going on since Summer 2020. The construction operations, including drilling the groundā€¦Ā See More >
            Review Author Icon

            JSprouse

            Resident ā€¢ 2020

            6/8/2020

            Beautiful place to live! Lived here my entire time at UVA and couldn't have been happier. Management and Maintenance have always been so helpful to my roommates and I. We Graduated this year so we will be leaving, but if you are coming to UVAā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2018 - 2020

              2/20/2020

              The Staff is the worse. For the love of God do not live here. The staff do not care. Had a random roommate placed in our apartment and the guy chain smokes weed. When filling out the residence form when I first moved in, Iā€¦Ā See More >
                Review Author Icon

                anonymous

                Resident ā€¢ 2019

                12/10/2019

                Internet here ------- blows. Don't sign here if you like to play any sort of online video game or whatever, don't sign here if you want to work at night when everybody's on the internet - it's slow as ----.ā€¦Ā See More >
                  Review Author Icon

                  CaroleYang

                  Resident ā€¢ 2018 - 2019

                  8/7/2019

                  Worst apartment. I lived at the third floor and I could sometimes even hear people talking loudly on street. The apartment is also extremely greedy. I am pretty sure that I cleaned my apartment thoroughly when I left and they charged me 50 bucks forā€¦Ā See More >
                    Review Author Icon

                    mjabrams120

                    Resident ā€¢ 2018 - 2019

                    5/28/2019

                    If I could rate this lower than 1 star I would. The major reason for that despite the friendly staff and great location is the management. For starters the roommate matching is crap. When I first moved in all of my roommate preferences were ignored.ā€¦Ā See More >
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2018 - 2019

                      4/15/2019

                      The Flats at West Village has spacious rooms, a pretty good gym, and close proximity to the Corner and Downtown; however, they are non-responsive and allow the pool and hot tub to look like it does (as seen in photos below) for 6 months. Theā€¦Ā See More >
                        Review Author Icon

                        The flats at west village sucks

                        Resident ā€¢ 2019

                        3/4/2019

                        I am writing this in the middle of the night to warn people?do not leave here. The recent incident proved my guess that this is a chaotic fraud First?forget about safety . Do not talk about safty when there is no camera in the hallwayā€¦Ā See More >
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2018

                          10/28/2018

                          Really hoped that I can give a minus score for this awful property. Cleaning is a disaster in the building. Elevator lobby in the garage is disgusting with a awful smell and trash everywhere. Stairs are dirty, and they never clean them. After all, theyā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2017 - 2018

                            8/21/2018

                            As a two year resident I urge you to NOT sign a lease with the Flats. It just gets worse and worse. Safety: there are NO cameras in the stairwells and when contacted about safety procedures staff would not put them in writing. There isā€¦Ā See More >
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2017 - 2018

                              5/28/2018

                              Would highly recommend to anyone to NOT live here. Unbelievably overpriced and the management will do just about anything to get more money out of you. The wifi rarely ever works and the appliances always need maintenance work. The apartment complex is not kept clean,ā€¦Ā See More >
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2018

                                5/22/2018

                                Living at the flats is an enormous waste of money. The front desk staff is EXTREMELY rude, condescending, incompetent, and straight out liars and sharks for any cent they can get. The front desk staff racially profiled my guest, who was visiting during the day.ā€¦Ā See More >
                                  Review Author Icon

                                  TheWh0leTruth

                                  Resident ā€¢ 2017 - 2018

                                  2/11/2018

                                  My room is fine, even though people often smoke cigarettes in the hall way and stairwell. I wouldn't mind if it didn't seep into my room. Or if i didn't always have to take the stairs because the elevators are usually glitchy and unreliable. Staffā€¦Ā See More >
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2016 - 2017

                                    10/31/2017

                                    I think the Flats is a terrible place to live in. First of all, the maintenance is very slow and are often condescending. I requested maintenance to fix a hinge in which they accused me of breaking. They give no direction as to how weā€¦Ā See More >
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2017

                                      9/19/2017

                                      It's been nice so far! I wish that it was easier to hang curtains in my apartment; it is quite hard to sleep between the construction, the drunk kids, and the light. The amenities are extremely nice.ā€¦Ā See More >
                                        Review Author Icon

                                        Catherine_T

                                        Resident ā€¢ 2017

                                        9/18/2017

                                        I enjoy living here. The train is pretty loud but not too bad with the window closed. The leasing office responds quickly to my concerns when I email them. And the maintenance staff is super friendly!

                                          Review Author Icon

                                          Chuck_C413

                                          Resident ā€¢ 2017

                                          9/8/2017

                                          Improve the wifi. Hello, lorem ipsum dolor. Tbh the train is kinda loud but no big deal. You should also make the single apartments less expensive and also improve the wifi.

                                            Review Author Icon

                                            Resident 362665

                                            Verified Resident ā€¢ 2016 - 2017

                                            6/27/2017

                                            It has been absolutely miserable. The majority of the residents are immature and disrespectful undergrads who frequently throw noisy parties, and the thin walls do little shield other residents from this noise pollution. The complex is frequently dirty from a combination of residentsā€¦Ā See More >
                                              Review Author Icon

                                              Resident 327241

                                              Verified Resident ā€¢ 2016 - 2017

                                              4/1/2017

                                              love it and i 'll recommend to my friends. everything is great. furnitures are good. facility is great. everything is so great except the price. but if it is possible, i will live here for years. offfice is nice. printers nice.

                                                Manager

                                                4/3/2017

                                                The Flats at West Village
                                                Thank you for recommending us to friends as a great housing option. We're thrilled to hear the facilities and your apartment are great. We look forward to welcoming you back for another year!
                                                Review Author Icon

                                                Resident 325867

                                                Verified Resident ā€¢ 2016 - 2017

                                                3/28/2017

                                                Everything is good and clean, except for the elevator always have problems

                                                  Manager

                                                  3/29/2017

                                                  The Flats at West Village
                                                  Thank you for taking the time to share your experience, and provide us an opportunity to better serve you! We apologize for the inconvenience of the elevator service, but are happy to hear you're happy with your apartment and the surrounding community.
                                                  Review Author Icon

                                                  Resident 323528

                                                  Verified Resident ā€¢ 2016 - 2017

                                                  3/21/2017

                                                  It has been a great place to live! I love the friendly staff and beautiful community! The office always goes above and beyond to make each residents day. I especially love the resident events they host each week!

                                                    Manager

                                                    3/22/2017

                                                    The Flats at West Village
                                                    Thank you for taking the time to share what you love about life at The Flats at West Village! We're so happy to hear that the staff make your experience even better, and that youre enjoying the resident events. If there's anything we can do to help you feel even more at home, please don't hesitate to stop by and let us know!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Gym
                                                    • Hot Tub
                                                    • Pool
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    The Flats at West Village is just steps from UVA, UVA Medical Center, and The Downtown Mall, perfect for anyone looking for convenience to work, school, and play. Our apartments feature modern furniture packages (at no additional cost), washers and dryers, private bedrooms, and complimentary water, cable, and internet. Entertain your entourage in the social backdrop of our resort-style swimming pool, fire pits, fitness center, and activity rooms. Walk to local shops and restaurants, while experiencing all that West Main has to offer.
                                                    Show Less

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Can you hear your neighbors?

                                                    Frequently Asked

                                                    Based on 214 number of votes by renters, The Flats at West Village is currently rated 3.5 out of 5 stars.
                                                    The Flats at West Village is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Flats at West Village is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    The Flats at West Village is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    The Flats at West Village is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Flats at West Village is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Flats at West Village is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    4 Beds, 1 Bath
                                                    4 Beds, 2 Baths
                                                    4 Beds, 3.5 Baths

                                                    Check Availability

                                                    The Flats at West Village

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    The Flats at West Village is an apartment in Charlottesville in zip code 22903. This community has a 1 - 4 Beds, 1 - 3.5 Baths, and is for rent for $2,024. Nearby cities include Charlotte, North Charlottesville, Gordonsville, Scottsville, and Waynesboro.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.