Archstone Monument Park (formerly Preserve at Government Center)
The apartment itself was alright ... certainly not the "luxury" apartment it was advertised to be. The appliances are basic, simple white, no bells and whistles. The washer and dryer were full sized, which is a rarity in an apartment. The counter tops are formica in both the kitchen and bathroom. The front entry area had tile while the kitchen and the bathroom were vinyl. The bathroom is actually mostly carpet ... with vinyl flooring only in front of the tub. The bathtub itself is a very spacious garden style tub. All of the fixtures, faucets and appliances were in good working order. The apartment appeared clean and ready for move in.
When they came to change the HVAC filter (only done twice in my year there) they turned down the water heater. My water only got lukewarm. After 3 calls and a weeks wait time, that was resolved. The pipes in the apartment are very loud! They will wake you out of a deep sleep and it sounds as if someone is banging on your walls. The management is aware of this, but feel it is an unreasonable expense to incur to fix the issue. Most of my building has complained about the noise. The gates are a joke. They do not close after each car, and many times do not close at all!
Parking is a nightmare at Monument Park. There is basically one space for each apartment, and a large number of the apartments are two bedroom apartments. Also, each lease holder gets a parking pass! If you have guests come over, you must get a parking pass for them - only 10 are issued each day. You must get to the office when it opens, or you wont get a pass. You can purchase a covered parking pass for your guests at a rate of $10 per night ... IF they have any left. Several times, I came home to NO PARKING anywhere in the complex and all guest spaces outside the gates full. You cannot park in the guest spaces if you have a parking pass or you will be towed ... so where do you park? Management's solution is for you to rent a car port at $40 something dollars a month.
Snow removal is also something of a joke. The parking lot wasnt plowed until very late in the day. And, when it was, a half a$$ed job was done. The lots would refreeze with a thick lair of ice at night. The pictures I uploaded are from after the lot was "plowed" and then allowed to refreeze. Maintenance would be out mid day clearing the areas in front of the dumpsters, but would never clear the stairs or sidewalks! I dont know about you, but I could care less if the dumpsters are cleared if I cant get to them safely!
Monument Park is a dog friendly community, so be prepared to step in it. While there are trash cans with doggie bags throughout the community, they are never used and owners just leave their dog's business in the grass, on the sidewalk, wherever. Its disgusting. Also, some dogs are not as friendly as others, which is to be expected, but, to hear them bark at everything that walks by the door or window 24/7 is unacceptable.
The office staff in general are not helpful people. They are there for a paycheck, and not to assist you. If you come in with a question, comment or conern, you just get a blank stare. Good luck picking up packages at the office because often times they will misplace them. You can expect phone calls and emails to go unreturned and issues to go unresolved.
Move out was easy enough. They send you an envelope, you fill it out, drop in your keys and drop it off at the office. The fun part is weeks later when you get a random invoice for "damage" to the apartment. The damage is not specific and if you call for an explanation, dont think you will get one. You are also billed a processing and admin fee for having your utilities disconnected. Its not even a nominal fee ... its $25.00. That is on top of the admin fee from ISTA at $4.00. So, you have to pay $29.00 just to have your utilities disconnected.
For the luxury price you are paying, you would do better and get more for your money at a REAL luxury complex like The Elms.