Somerset Pointe Apartments
14701 Deming Drive, Gainesville, VA 20155
703-753-7100  WEBSITE save favorite
AVERAGE RATING
recommended by:
20%

overall rating:
3.1
3.4
3.43 Parking:
3.3
3.35 Maintenance:
3.0
3.05 Construction:
3.0
3.0 Noise:
3.2
3.22 Grounds:
3.3
3.3 Safety:
2.9
2.93 Office Staff:
< | >

If you like an incompetent management team, go ahead and live here

From: Tenantjaded
Date posted: 6/20/2008
Years at this apartment: 2006 - 2008
 
I could go on and on about how much this place sucks, but I think I will stick to the main reasons I am getting out of here.

1. My first week living here my dryer broke down. I called it in and was told it would be fixed the next day. I happened to have the day off and waited around all day only to have nobody come by. Before the office closed I called to inquire why and was told it was because they were short staffed (which I can tell you happens quite frequently from what happened to me and some friends of mine.) After I was told why I didn't have a working dryer, they said it would be done the next day. I was told this for a week even after I went in several times to get it fixed. One person even said to hang out my clothes to dry...sure that fixes the wet clothes but I would like to have a working dryer the rest of the time I live here.

2. The dryer was never properly fixed.

3. One month I got a notice saying "Thanks for paying rent on time!" (Mind you I always do and for some reason they sent a notice for once telling me thanks.) Why is this a problem---because the same day I got a notice saying my rent wasn't paid and I would have to pay MORE money before a certain in the form of a money order. After calling it turns out the incompetent staff did this to several people and someone SOMEHOW didn't see our checks at first.

4. Don't try and transfer apartments here. I tried and was told it was an easy process---if it was easy then why did I have to call ------------ and get the Regional Manager on the phone'' Which brings me to another point, the Regional Manager is a piss poor excuse for a manager as well, so please, do yourself a favor and do not rent here...it's not worth it. BuLYzGcKAVo8MQPlcXJq

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
5 of 5
Construction: 2 of 5
Noise:
1 of 5
Grounds: 2 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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