Overall I had an excellent experience at the Gardens at Twin Hickory. I received an excellent deal on my first year with extra fees for W/D, wooded view, and fireplace waived; I do not know how likely these specials would have been continued upon renewal.

The apartment was very clean when I moved in, and the appliances were brand new. The beautiful wooded view and fireplace really enhanced the apartment. Plus I was very pleasantly surprised by a built-in armoire that was not mentioned among the amenities and proved very useful for storage. My only complaint about the finish of the apartment was the bathtub, which had a scored surface to improve traction but was very hard to clean.

My apartment was extremely peaceful, but this may have been due more to the fact that most of my neighbors seemed to be young professionals who traveled a lot or young families who soon moved out to buy homes.

The only flaw that marred my stay was maintenance. When I had a leaky window, it seemed to take a while for them to respond; and then it seemed even longer because they did not leave a note when it was repaired, so I was uncertain whether it was actually fixed (since the weather had long cleared up). The most frustrating maintenance problem was that they took over 3 months to replace my broken microwave. In their defense the appliance was under warranty, and the manufacturer could not send a replacement for 6 weeks. Nevertheless, I suspect that my request was forgotten; and they were slow to respond to my two follow-ups. When I mentioned this complaint on my notice to vacate, the microwave was replaced shortly thereafter; and I received an apology and a bag of treats. Unfortunately, the lack of a microwave for so long was a great inconvenience; and I do not know why they did not swap it out with a microwave from one of their model or vacant apartments.

In sum, everything was most agreeable except for some maintenance mishaps.

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