27%
overall rating:
Parking:
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I have never in my life and hope to never again...this place SUCKS!
From: sunniedayz2007Date posted: 3/30/2007
Years at this apartment: 2006-01-01 - 2007-01-01
1 response
From: sunniedayz2007 Date: 03/30/2007
My sentiments exactly! This place is ABSOLUTELY HORRIBLE! And MANAGEMENT, what management? The assistant manager once called me a liar, they lost my rent check not once but twice, put my personal mail on my neighbors door then gave me attitude when I approached them after getting out of the hospital about the issue. When contacted yesterday, the Property Manager when asked stated there is no Corporate Office, I'm It! However, I was able to find the information for the Corporate Office and I contacted them this morning, first thing and someone is looking into my issue. I am willing to PUT TOGETHER A PETITION TO HAVE EVERYONE IN THE LEASING OFFICE TERMINATED, is anyone with me? - IF ANYONE IS WILLING TO JOIN ME, I SAY, LETS DO IT! Someone recently knocked on my door and asked me about signing a petition but I was hesitant, however, I am no longer hesitant, so if that person reads this, please knock on my door again!
Thanks for reading, Sunnie
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User Responses |
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| From: tthall81 | Date: 04/02/2007 |
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-Dulles Greene Management I am sorry for the experiences you may have had here at Dulles Greene. I understand that apartment ratings is a place for residents to voice their frustration with the policies and procedures which run our community. I can, however, vouch for the integrity of our office staff who are all wonderful people who try their best to do a good job for Dulles Greene and their residents. We do genuinely care about the people who live here and want everyone's stay to be as pleasant as possible. My Assistant Manager would never call any resident here a name and, yes, we have at times placed letters from the office on the wrong door as my porter is human and once in a great while will read a number incorrectly. We do not touch federal mail though as it is a federal offense. I am sorry you feel we lost your rent check twice. If we do not have a check in hand by the 5th, per every resident's lease agreement, we have to charge late penalties. As we realize that all residents are concerned with making sure their check is received on time by the the leasing office, we are happy to issue you a receipt every month signed by an office member. As for your comment regarding the Property Manager. She is the authorized agent for Toll Brothers and runs the community with the policies and procedures set down by the owners of the community. I am sure when you asked to call Corporate, she was conveying that she is the direct representative for decision-making in regard to the community and that she would not tell you anything that wasn't directly authorized by the owners. I apologize again that you have had any difficulty throughout your stay with us. I hope that the remainder of your stay here is a pleasant one. Please feel free to contact the Property Manager with any questions or concerns you may have throughout the rest of your stay. Thank you for taking the time to post a review of Dulles Greene on apartment ratings. Sincerely, Dulles Greene Management |
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