Colonial Village at Waterford
#1,628 #1 #137

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Colonial Village at Waterford

2801 Pavilion Pl, Midlothian, VA 23112
(501 Reviews)
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"Great experience, management is outstanding, maintenance is first class location is great," ...
$1,353 - $5,208/mo
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Move-In Specials

Lease now and save $1200! Certain exclusions may apply.

Floor Plans & Pricing

1 Bedroom

Glenwood II

1 Bed, 1 Bath | 855 sq. ft.

$1,353 - $2,863

6 Available Units

See Floor Plan Details

Glenwood I

1 Bed, 1 Bath | 672 sq. ft.

$1,393 - $2,873

2 Available Units

See Floor Plan Details

2 Bedrooms

Stonehenge III

2 Beds, 2 Baths | 1,019 sq. ft.

$1,658 - $2,828

5 Available Units

See Floor Plan Details

Stonehenge I

2 Beds, 1 Bath | 865 sq. ft.

$1,443 - $3,363

3 Available Units

See Floor Plan Details

Stonehenge II

2 Beds, 1 Bath | 870 sq. ft.

$1,493 - $3,538

3 Available Units

See Floor Plan Details

3 Bedrooms

Meadowbrook

3 Beds, 2 Baths | 1,176 sq. ft.

$2,348 - $5,208

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.3

Grounds

4.4

Safety

4.2

Office Staff

4.4

Maintenance

4.4

Neighborhood

4.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

39

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

97.44%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4.56 days

View Community Timeline
View Community Timeline

Colonial Village at Waterford Reviews

(411)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1232004

Verified Resident ā€¢ 2023 - 2024

3/5/2024

The community is pretty. Very cookie cutter aesthetics. However the office staff, while almost always around, is not very helpful. They nickle and dime you for things like water and trash fees (even tho they say there isnt any), they never empty the compactor andā€¦Ā See More >
    Manager

    3/8/2024

    Colonial Village at Waterford
    Hi, we regret to hear that you had this experience with us. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

    Updated Review

    Review Author Icon

    Resident 554759

    Verified Resident ā€¢ 2022 - 2024

    2/20/2024

    Staff not responsive to feedback in the community. One staffer said she was scared of them. One group takes overthe pool and reserve with their towels all the chairs. We only have 19 working chairs at the pool. Also, since I moved here in 2016,ā€¦Ā See More >
      Manager

      2/22/2024

      Colonial Village at Waterford
      Hello, we appreciate you taking the time to leave us this feedback. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

      Updated Review

      Review Author Icon

      Resident 80173

      Verified Resident ā€¢ 2010 - 2024

      2/19/2024

      I have live here for 13 year I love the community and feel safe living here it have stores near that you can walk to etc. Food Lion, Drugs Store, Nail Salon and Restaurants. The staff is great and the maintenance is always on theā€¦Ā See More >
        Manager

        2/21/2024

        Colonial Village at Waterford
        Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
        Review Author Icon

        Resident 1222042

        Verified Resident ā€¢ 2019 - 2024

        2/1/2024

        Apartments are nice but parking is an issue. That's the complexes fault. Other than having neighbors upstairs that stomp around when they walk. Also they have pets that they don't clean up after if you know what I mean.. but you can'tā€¦Ā See More >
          Manager

          2/2/2024

          Colonial Village at Waterford
          Hi, we truly appreciate your honest feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.

          Updated Review

          Review Author Icon

          Resident 924916

          Verified Resident ā€¢ 2020 - 2024

          1/20/2024

          For the cost of my apartment and the huge increases each year in 4 years. I feel they should offer the nice amenities the surrounding apartments offer. Restrooms, 24/7 coffee along with internet access.

            Manager

            1/22/2024

            Colonial Village at Waterford
            Hi, we really appreciate your feedback! Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.

            Updated Review

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            Resident 763530

            Verified Resident ā€¢ 2019 - 2024

            1/16/2024

            My forever home! As a senior person (or anyone for for that matter) I feel important. I feel very safe..its convenient to everything, very wonderful staff that always is there immediately when I need them.

              Manager

              1/17/2024

              Colonial Village at Waterford
              Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

              Updated Review

              Review Author Icon

              anonymous

              Resident ā€¢ 2016 - 2023

              12/28/2023

              Video to ho with My latest flood review

              Let's see if this video is uploaded. It was supposed to go with the last review "My latest flood". It is self explanatory and you can see what you'll be in for if you live here for any length of time. Notice that the majorityā€¦Ā See More >
              Manager

              12/28/2023

              Colonial Village at Waterford
              Hi, we're disappointed to hear of the negative experience you had at our location. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.
              Review Author Image

              Resident 1208973

              Verified Resident ā€¢ 2020 - 2023

              12/15/2023

              Living here has become one huge community of family. The management team is responsive and helpful. They could however do upgrades to the apartments interior (cabinets/ carpet etc) before worrying about key pad locks/keyless entry especially with the increase in rent and living expenses Iā€¦Ā See More >
                Manager

                12/29/2023

                Colonial Village at Waterford
                Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

                Updated Review

                Review Author Icon

                Resident 1162164

                Verified Resident ā€¢ 2023

                12/5/2023

                My experience here hasn't been what I'd hoped being that I pay my life's earnings to live here! Some of the staffing (Barbara) has shown tremendous patience and concern for my families needs! Thank you!

                  Manager

                  12/7/2023

                  Colonial Village at Waterford
                  Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

                  Updated Review

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                  Resident 586365

                  Verified Resident ā€¢ 2023

                  11/21/2023

                  This is an excellent place to live, the office staff are great, very helpful and a joy to work with.Tim and his men of apartment technicians are super talented and always ready to help.Will stay here as long as I can.

                    Manager

                    11/23/2023

                    Colonial Village at Waterford
                    Hi, thank you so much for your positive comments about Colonial Village at Waterford! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
                    Review Author Icon

                    Resident 1197760

                    Verified Resident ā€¢ 2023

                    11/8/2023

                    this community is quiet and a very nice place to stay. also neighbors are friendly and respectful of one another. it is a dog friendly community too thats y its a plus point. also, leisure areas such as pool, gym, playground and a tennis courtā€¦Ā See More >
                      Manager

                      11/10/2023

                      Colonial Village at Waterford
                      Hi, thank you so much for your positive comments about Colonial Village at Waterford! If you have any further questions, please give us a call. We're always happy to help!
                      Review Author Icon

                      Resident 1196919

                      Verified Resident ā€¢ 2023

                      11/6/2023

                      I love my experience at this community! Staff are friendly, and maintenance issues are taken care of swiftly. Office staff are pleasant and helpful. I live that the grounds are kept very well, and the parking areas are for the most part well lit.

                        Manager

                        11/8/2023

                        Colonial Village at Waterford
                        Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! We hope you have a great day!
                        Review Author Icon

                        Resident 1195179

                        Verified Prospect ā€¢ Visited 2023

                        11/2/2023

                        It was great and I enjoyed it very was the first on my list to visit and I was so impressed, I rented it. Nicole was great and was very knowledgeable and helpful with the process. She was very helpful.

                          Manager

                          11/4/2023

                          Colonial Village at Waterford
                          Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! Please let us know if there is anything else we can do for you; we are more than happy to help!

                          Updated Review

                          Review Author Icon

                          Resident 1100803

                          Verified Resident ā€¢ 2023

                          10/24/2023

                          It's been a great experience. The neighbors are very nice and speak regularly, The office staff has been a good experience, they are very helpful and answer questions with politeness and professiolism. The maintenance staff is outstanding. I would recommend this apartment complex to anyone.

                            Manager

                            10/25/2023

                            Colonial Village at Waterford
                            Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! If you have any further questions, please don't hesitate to reach out!
                            Review Author Icon

                            Resident 1192642

                            Verified Prospect ā€¢ Visited 2023

                            10/24/2023

                            Excellent from booking the tour until filling out the application. Just consistent and accommodating from beginning to end. Greeted and the in person your made me feel like I was at home. When I do move this will be my next home.

                              Manager

                              10/25/2023

                              Colonial Village at Waterford
                              Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

                              Updated Review

                              Review Author Icon

                              Resident 1133151

                              Verified Resident ā€¢ 2023

                              10/16/2023

                              The staff is friendly, knowledgeable, and accessible to residents. The complex is clean and safe. Residents needs are a priority and handled immediately I have been very impressed and am glad I choose this particular complex to make my home in.ā€¦Ā See More >
                                Manager

                                10/17/2023

                                Colonial Village at Waterford
                                Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

                                Updated Review

                                Review Author Icon

                                Resident 356968

                                Verified Resident ā€¢ 2017 - 2023

                                10/4/2023

                                A truly charming community to live in. In the six years I have resided in the complex, I have had nothing but great experiences with management and maintenance staff. The complex's grounds are kept immaculate year round and even though the apartments are a bitā€¦Ā See More >
                                  Manager

                                  10/5/2023

                                  Colonial Village at Waterford
                                  Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Colonial Village at Waterford. Please let us know if there is anything else we can do for you; we are more than happy to help!

                                  Updated Review

                                  Review Author Icon

                                  Resident 924552

                                  Verified Resident ā€¢ 2021 - 2023

                                  10/3/2023

                                  Safe area, great schools. Quiet neighborhood. AaaaAAAAAAAAAAAAAAAAAaaaaaaaaaaaaAAAAAAAAAAAAAAAAAAAAAAAAAA

                                    Manager

                                    10/4/2023

                                    Colonial Village at Waterford
                                    Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

                                    Updated Review

                                    Review Author Icon

                                    Resident 981370

                                    Verified Resident ā€¢ 2021 - 2023

                                    9/24/2023

                                    Fine until the middle of my first summer here. Kids messed up pool restrooms now we don't have access to them. Open til 8:30 pm office closes at 5 or 6/closed on Sundays. Pool is being urinated in!!!

                                      Manager

                                      9/25/2023

                                      Colonial Village at Waterford
                                      Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.

                                      Updated Review

                                      Review Author Icon

                                      Resident 715619

                                      Verified Resident ā€¢ 2013 - 2023

                                      8/28/2023

                                      I love living here. Would recommend it to anyone looking for a place to live. Clean community, great staff and convenient to everything . There is always monthly activities and we have such a great pool and gym area. Loveā€¦Ā See More >
                                        Manager

                                        8/30/2023

                                        Colonial Village at Waterford
                                        Hi, thank you so much for your positive comments about Colonial Village at Waterford! Thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                        Review Author Icon

                                        Resident 1171025

                                        Verified Resident ā€¢ 2023

                                        8/16/2023

                                        It's a nice neighborhood, friendly neighbors. Office staff is nice and professional. Maintenance is prompt. They are good about sending out notices or emails about work that is being done in/on your building. If someone needs to enter your home.

                                          Manager

                                          8/19/2023

                                          Colonial Village at Waterford
                                          Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

                                          Updated Review

                                          Review Author Icon

                                          Resident 952569

                                          Verified Resident ā€¢ 2020 - 2023

                                          8/15/2023

                                          When looking for a place to live, I was impressed with the working with your staff. They were very friendly, professional and personable. While driving around the complex, the landscapers were busy at work. It dawned on me that if such attention to detail wasā€¦Ā See More >
                                            Manager

                                            8/19/2023

                                            Colonial Village at Waterford
                                            Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! We are always more than happy to assist you if anything else comes up. Take care!

                                            Updated Review

                                            Review Author Icon

                                            Resident 1164607

                                            Verified Resident ā€¢ 2023

                                            8/9/2023

                                            Haven't been here that long..apt could have been cleaner , the back deck was dirty mold ,mildew all over it,cleaned it myself, told mainteanance about windows being dirty,, stained, also back screen door really nasty , screen coming lose at bottom .very old

                                              Manager

                                              8/11/2023

                                              Colonial Village at Waterford
                                              Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.
                                              Review Author Icon

                                              Resident 1160972

                                              Verified Resident ā€¢ 2023

                                              7/18/2023

                                              Very new so I can't really give a definitive answer for this but everyone I've run into seems very friendly and the staff has been nothing but pleasant and responsive to any and all questions we've had about this place

                                                Manager

                                                7/20/2023

                                                Colonial Village at Waterford
                                                Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
                                                Review Author Icon

                                                Resident 1160259

                                                Verified Resident ā€¢ 2023

                                                7/17/2023

                                                I HAVE ONLY BEEN HERE FOR 3 MONTHS AND IT IS GREAT! EVERY ONE IS REALLY NICE AND IT FEELS LIKE I HAVE LIVED HERE FOREVER. THE PLACE FEELS HOMEY AND LOOKS REALLY NICE. THEY HAVE ALL KINDS OF AMENITIESā€¦Ā See More >
                                                  Manager

                                                  7/20/2023

                                                  Colonial Village at Waterford
                                                  Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

                                                  Features & Amenities

                                                  Parking
                                                  • Carport
                                                  Pets
                                                  • Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • ADA Accessible
                                                  • BBQ and Picnic Area
                                                  • BBQ and Picnic Areas
                                                  • Business Center
                                                  • Car Wash Center
                                                  • Clubhouse
                                                  • Coffee Bar
                                                  • Community Room with Wi-Fi
                                                  • Dog Park
                                                  • Fitness Center
                                                  • Grilling Area
                                                  • Indoor Racquetball Court
                                                  • Monthly Resident Events
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • On-site Courtesy Officer
                                                  • On-site Manager
                                                  • Package Acceptance
                                                  • Package Receiving Service
                                                  • Pet Friendly Community with No Breed Restrictions
                                                  • Pet Park
                                                  • Playground
                                                  • Pool
                                                  • Preferred Employee Discount
                                                  • Resident Car Care Center
                                                  • Sundeck
                                                  • Tennis Court
                                                  • Wi-Fi Access
                                                  • WiFi in Common Areas
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                                                  Leasing

                                                  TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Discover luxury at Colonial Village at Waterford in Midlothian, VA. Choose from a number of innovatively-designed one-, two-, and three-bedroom apartment homes. Many homes include black appliances, fireplaces, and updated countertops and lighting. All homes have a washer/dryer included. Residents enjoy the racquetball court, convenient car care station, pool, 24-hour fitness center, and more. Living in Midlothian, you'll enjoy convenient access to Hwy. 288 and Powhite Pkwy. for an easy drive to downtown Richmond and the rest of the city. There are ample shopping and services nearby, and St. Francis Medical Center is minutes away.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  MAA

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                                                  Communities
                                                  295

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 501 number of votes by renters, Colonial Village at Waterford is currently rated 4.4 out of 5 stars.
                                                  Colonial Village at Waterford is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  Colonial Village at Waterford is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  Colonial Village at Waterford is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  Colonial Village at Waterford is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  Colonial Village at Waterford is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Colonial Village at Waterford is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  Managers have responded to 97.4359% of their community reviews in the past year.
                                                  Managers have replied within 4.56 days to their community reviews in the past year.
                                                  MAA
                                                  Cats Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Dogs Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths
                                                  Lease now and save $1200! Certain exclusions may apply.

                                                  March 2024

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                                                  Colonial Village at Waterford is a 672 - 1,176 sq. ft. apartment in Midlothian in zip code 23112. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,353 - $5,208. Nearby cities include Bon Air, Moseley, Chesterfield, North Chesterfield, and Henrico.

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