The week I moved into my 2-floor townhouse my husband and I were woken up every night by a large animal (probably a raccoon) running around inside our attic and trying to claw through the ceiling. We reported this to the office and they acted like this was a typical problem that they'd take care of eventually. About 2 months after that we had a tropical storm here in Virginia and we had a major roof leak all the way down to the first floor. The complex came out and looked at it but never repaired any of the damage...they just patched the roof and called it good. Of course this led to a lot of mildew growth.
We also constantly dreaded coming into the house after a rain storm because there would always be 10 or 15 earthworms and roaches in our front hallway that came in under the huge gap under our front door. We requested it be fixed 4 times and each time they put a cheap, flimsy sponge stick on around the door that of course would peel right off every time you opened the door when there was any humidity in the air.
The maintenance staff was very nice, but nobody really seemed to care about major issues that needed to be handled.

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