Springhouse Apartment Homes
#20,989 #42 #916

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Springhouse Apartment Homes

100 Springhouse Way, Newport News, VA 23602
(255 Reviews)
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"This is a great complex and we love living here! I've lived here for over a year and haven" ...
$1,033 - $1,966/mo
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Floor Plans & Pricing

1 Bedroom

The Garland

1 Bed, 1 Bath | 450 sq. ft.

$1,033 - $1,427

3 Available Units

See Floor Plan Details

The Arbor

1 Bed, 1 Bath | 619 sq. ft.

$1,151 - $1,634

3 Available Units

See Floor Plan Details

2 Bedrooms

The Garden

2 Beds, 1 Bath | 798 sq. ft.

$1,277 - $1,803

3 Available Units

See Floor Plan Details

The Trellis

2 Beds, 2 Baths | 893 sq. ft.

$1,345 - $1,966

3 Available Units

See Floor Plan Details

The Gazebo

2 Beds, 1.5 Baths | 901 sq. ft.

$1,378 - $1,852

3 Available Units

See Floor Plan Details

The Terrace

2 Beds, 2 Baths | 901 sq. ft.

$1,459 - $1,765

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Springhouse Apartment Homes Reviews

(248)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

thompsonteresa859@gmail.com

prospectiveVisited 2023

12/9/2023

No manners

I drove for an hour to tour a property on 12/9/23 had an appointment at 11:30 and was not greeted at all. I stood there for 5 minutes with the young Lady saying nothing. Even if you’re attending to someone else you should ask or… See More >
    Review Author Icon

    anonymous

    Resident 2020 - 2021

    3/8/2021

    I am going to start off by saying, that Springhouse is incredibly affordable especially if you are military which we are. With that being said you get what you pay for. We had a 1B 1B and it was quite small around 650sq ft (Don't… See More >
      Review Author Icon

      Resident 754238

      Verified Resident 2014 - 2020

      3/20/2020

      Springhouse Apts Community is an awesome place to call home. I'm very pleased with this community. I would refer others to reside here. Kudos to the office staff and for their exemplemary customer oriented experience which is so well displayed.

        Manager

        5/22/2020

        Springhouse Apartment Homes
        Thank you for taking the time to review our community! we value our residents and look forward to creating favorable memories for years to come. Thank you again, Robin Rowe- Community manager.
        Review Author Icon

        Resident 753980

        Verified Resident 2019 - 2020

        3/19/2020

        Springhouse is a beautiful apartment community with the most helpful staff. The amenities provided are exactly what I needed/wanted, and there are always service oriented people in the offices for whatever you may need. The grounds are well kept, and service requests have always been… See More >
          Manager

          5/22/2020

          Springhouse Apartment Homes
          Thank you for your review and for your kind words! We pride ourselves on taking great care of our residents, and we are pleased to learn that we have provided you with the level of service that you deserve. We hope to have you as a member of our community for many years to come. Thank you again, Robin Rowe- Community Manager.
          Review Author Icon

          anonymous

          Resident 2020

          3/4/2020

          The apartment is cheaply made. I was constantly putting in maintenance requests when I moved in. I was also traveling a lot when I first moved in. It is overpriced. The walls are super thin so you hear everything.

            Manager

            5/22/2020

            Springhouse Apartment Homes
            I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. My name is Robin Rowe I am the new community Manager. If you’d like to discuss this further, please contact me at 757-969-5666. Thank you again for your review and I look forward to hearing from you soon.
            Review Author Icon

            Resident 749527

            Verified Resident 2015 - 2020

            3/4/2020

            Overall things are good, I think that the rent is to high for the age and condition of apartment and the property close by. I have now twice requested the property manager and the maintenance manager for a face to face meeting at my… See More >
              Manager

              5/22/2020

              Springhouse Apartment Homes
              Hello Mr. Lamon- Thank you for your review. I would like to learn more about your specific situation and make things right. My name is Robin Rowe and I'm the community manager. Please contact me at 757-969-5666 Monday- Friday between 9-6. I look forward to speaking with you soon and working towards a solution to your concerns. Thank you again.
              Review Author Icon

              Resident 745567

              Verified Resident 2018 - 2020

              2/18/2020

              This is a quiet neighborhood, filled with military, so with that being said, a lot of people come and go. I'm thankful there aren't a lot of children/teenagers that live here, as they tend to bring rue to a nice area. The office staff are… See More >
                Manager

                5/22/2020

                Springhouse Apartment Homes
                Thank you for your candid review, and mentioning all that we have to offer. I must admit parking is great here and the new outdoor area with the fire pit, grilling station and pickleball will open soon. Along with the new package lockers, I just can't say enough. We love our hidden gem and happy you do too! Thank you again for your review. Sincerely Robin
                Review Author Icon

                Resident 743833

                Verified Resident 2018 - 2020

                2/11/2020

                Overall pretty good. Until recently an issue was finally resolved since the new management has been there they wanted to get to the bottom of it and I am so pleased they did! The pool is the best part of the community to me and… See More >
                  Manager

                  5/22/2020

                  Springhouse Apartment Homes
                  Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I also want to thank you for giving us a chance to make things right. Your right! our pool is one of the best things about our community, and trust me If we could leave the pool open later we would however, safety first. Thank you again for your review. Your manager Robin.
                  Review Author Icon

                  anonymous

                  Resident 2019 - 2020

                  2/8/2020

                  Unprofessional, disrespectful, disgusting. I lived here for 7 months and had nothing but problems. Between finding out maintenance doesn't respond to calls, to being forgotten, to being threatened and yelled at by the office staff. I found out the man that did maintenance on my… See More >
                    Manager

                    5/22/2020

                    Springhouse Apartment Homes
                    We’re sorry to hear about your experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. Thank you again for your review. Robin
                    Review Author Icon

                    Resident 741760

                    Verified Resident 2017 - 2020

                    2/4/2020

                    Great, quiet community. Small living spaces, some a bit dated, but overall a very nice place to live. Very little crime, night activity. Would gladly recommend to anyone searching for a decent place to live in a great location.

                      Manager

                      5/22/2020

                      Springhouse Apartment Homes
                      Thanks so much for sharing your review of our community. We're enhancing our community and are pleased to announce that late May 2020 the new outdoor experience area will be complete. It will be equipped with a fire pit, grilling station, pickle ball and more!!! In addition to the completion of our parcel pending package lockers and interior renovations that are amazingly comfortable. Call us for a virtual tour or Face time tour of our new apartment homes. Thank you again for your review. Your manager Robin.
                      Review Author Icon

                      Resident 740814

                      Verified Resident 2018 - 2020

                      1/31/2020

                      Love the area, quiet, close from everything, Stores, Malls, Outlets, Waterpark Airports, Beach. Elementary School is awesome. Middle School is good. Apartment has a good size, crew is nice. Pet friendly.

                        Manager

                        5/22/2020

                        Springhouse Apartment Homes
                        Thank you for taking the time to write such a positive review about our community. We are so happy to hear that you have been enjoying our community and it's central location. They truly are some of what make Springhouse such a one of a kind community! Thank you again, Robin.
                        Review Author Icon

                        Resident 737784

                        Verified Resident 2014 - 2020

                        1/21/2020

                        Apt flooded one year. My car and wifes car were broken into. Renovation team cut my fiber optic line frim renovation upstairs. I had to try to get verizon to fix it in a apt i didnt even live in. Management did absolutley nothing. Same… See More >
                          Review Author Icon

                          Resident 737129

                          Verified Resident 2019 - 2020

                          1/18/2020

                          Low crime, quiet neighborhood, friendly staff, all very approachable. Best place i've lived yet. Wish i would have known about here sooner and they offer great incentives such as a well outfitted gym and well upkept pool

                            Review Author Icon

                            anonymous

                            Resident 2020

                            1/11/2020

                            Lived here for about 4 months now, no pets but since day 1 we have had fleas in our apartment. There are animals living in the ceiling/walls, dog poop everywhere around us. Noisy neighbors who have a dog and sounds like hard wood floors upstairs,.… See More >
                              Review Author Icon

                              Resident 734354

                              Verified Resident 2019 - 2020

                              1/7/2020

                              Very quiet community. Office personnel is always helpful and willing to answer any questions. Lots of resident involvement with events and holidays. Would recommend to anyone looking for a quiet and safe neighborhood.

                                Review Author Icon

                                Resident 734036

                                Verified Resident 2019 - 2020

                                1/6/2020

                                I've been loving it here. My kids also love it here. For the most part it has been a great experience. It's quiet, and the neighborhood housekeeping is great as well.There are alot of amenities here, tennis court, air for tires on your car, gym,… See More >
                                  Review Author Icon

                                  Resident 732864

                                  Verified Resident 2019 - 2020

                                  1/1/2020

                                  i requested a first floor since i have a child, and expressed it, i also am paying a little extra for a "lake view" apartment, i ended up in an apartment in the farthest back AND a good little walk to get to my apartment… See More >
                                    Review Author Icon

                                    Resident 731352

                                    Verified Resident 2019 - 2020

                                    1/14/2020

                                    By far one of the best places I have ever lived in! Move in was simple and easy. They have been on top of everything. The apartment is great and spacious. I am very happy with my decision to move here and would recommend… See More >
                                      Review Author Icon

                                      Resident 730773

                                      Verified Resident 2018 - 2019

                                      12/23/2019

                                      This post is going to have the good and the bad of my experience at this property. The community is pretty quiet, well when I first moved in, until I got new neighbors about 2 months ago. Parking is okay, but can kind of suck… See More >
                                        Review Author Icon

                                        Tairob757

                                        Resident 2019

                                        6/21/2019

                                        I am currently still a resident and I've already put in my notice of vacancy due to several reasons. The plumbing/piping system is trash here and that's exactly how it smells in my master bathroom, it reeks of rotten eggs. I've complaint serval times and… See More >
                                          Review Author Icon

                                          anonymous

                                          Resident 2018

                                          12/6/2018

                                          just now I would like to start off by saying the community and the residents that truly embody Springhouse is Amazing. However, I must warn you of the decit and bias behavior that is constantly being revealed by the ---------------------. ------- is a "Cancer" to… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2018

                                            11/3/2018

                                            Stayed for a year just currently moved out. One of my biggest issues was that management decided to put their hardwood/vinyl option on the second floor. Me living on the first floor, I can hear Every. Single. Footstep. that my upstairs neighbor takes and hes… See More >
                                              Review Author Icon

                                              Juan_F

                                              Resident 2017

                                              11/11/2017

                                              Lovely and very professional staff......................................................

                                                Review Author Icon

                                                Callepuss211

                                                prospectiveVisited 2017

                                                6/14/2017

                                                This is a beautiful community. I am so excited to be moving here next week. I was having a hard time finding somewhere I liked but when I saw these apartments I couldnt get over how nice they are. The office staff is all incredibly… See More >
                                                  Review Author Icon

                                                  JCampb

                                                  Resident 2016 - 2017

                                                  6/14/2017

                                                  I love the beautiful landscaping. The office staff very professional at all times, even when seeing them off the clock in the local community. Awesome dog ?? friendly apartment community for any size famity to call home!

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Covered Parking
                                                    • Garage
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Breed Restrictions Apply. See Leasing Office for Details.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Breed Restrictions Apply. See Leasing Office for Details.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioning
                                                    • Alarm
                                                    • Black Appliances
                                                    • Business Center
                                                    • Carpet
                                                    • Clubhouse
                                                    • Clubhouse Rental Available
                                                    • Coffee Bar
                                                    • Courtyard
                                                    • DishWasher
                                                    • Dog Park
                                                    • Electric Range
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Granite Countertops
                                                    • Grilling Area
                                                    • High-Speed Internet
                                                    • In-sink Kitchen Disposal
                                                    • Keyless Entry
                                                    • Kitchen Islands
                                                    • Kitchen Pantries
                                                    • Large Closets
                                                    • Linen Closets
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Lake
                                                    • Outdoor Patio with Fire Pit
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Premium Countertops
                                                    • Private Entry
                                                    • Public Transportation
                                                    • Refrigerator
                                                    • Short Term Lease Available
                                                    • Smart Lock with Keyless Entry
                                                    • Smart Thermostats
                                                    • Stainless Steel Appliances
                                                    • Storage Space
                                                    • Sundeck
                                                    • Tiled Flooring
                                                    • USB Outlets
                                                    • Undermounted Farmhouse Sinks
                                                    • Vinyl Flooring
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                                                    Leasing

                                                    Springhouse Apartment Homes is the apartment you ve been looking for in Newport News, VA. With comfortable one- and two-bedroom homes complete with fireplaces, washers, dryers, and private patios, you re guaranteed to find a place to live with a lifestyle to love. What s more, as a member of the community you ll also have access to community garden beds and a fully-equipped fitness center. Find a home at Springhouse Apartment Homes, where living more is the new standard.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 10:00 AM - 06:00 PM
                                                    • Tuesday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    BH Management Services, Inc.

                                                    D+
                                                    D+
                                                    Communities
                                                    241

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 255 number of votes by renters, Springhouse Apartment Homes is currently rated 4.1 out of 5 stars.
                                                    Springhouse Apartment Homes is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Springhouse Apartment Homes is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Springhouse Apartment Homes is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Springhouse Apartment Homes is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Springhouse Apartment Homes is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Springhouse Apartment Homes is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    BH Management Services, Inc.
                                                    Cats Allowed
                                                    Restrictions: Breed Restrictions Apply. See Leasing Office for Details.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Restrictions: Breed Restrictions Apply. See Leasing Office for Details.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Springhouse Apartment Homes

                                                    March 2024

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                                                    Springhouse Apartment Homes is a 450 - 901 sq. ft. apartment in Newport News in zip code 23602. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,033 - $1,966. Nearby cities include Yorktown, Poquoson, Hampton, Carrollton, and Smithfield.

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