Compass @ City Center
#9,696 #20 #493

What is epIQ?

Compass @ City Center

502 Waters Edge Drive, Newport News, VA 23606
(229 Reviews)
Review Quote Icon
"I looked at this community and they have so many options to choose from. You can have a fi" ...
$1,249 - $2,105/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Move-In Specials

March Rent Free! Move in by March 31st, 2024 and receive March rent free on select apartment homes. Restrictions apply. Call our leasing office for details.

Floor Plans & Pricing

1 Bedroom

Odyssey

1 Bed, 1 Bath | 732 sq. ft.

$1,249 - $1,490

3 Available Units

See Floor Plan Details

Calypso

1 Bed, 1 Bath | 792 sq. ft.

$1,545

1 Available Unit

See Floor Plan Details

2 Bedrooms

Voyager

2 Beds, 2 Baths | 1,120 sq. ft.

$1,599 - $1,815

3 Available Units

See Floor Plan Details

Orion

2 Beds, 2 Baths | 1,040 sq. ft.

$1,730 - $1,745

3 Available Units

See Floor Plan Details

3 Bedrooms

Journey

3 Beds, 2 Baths | 1,184 sq. ft.

$1,799 - $2,105

3 Available Units

See Floor Plan Details

Skipper

3 Beds, 2 Baths | 1,264 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C+
C+

Renter Ratings

B

Review Ratings

Noise

3.0

Grounds

3.0

Safety

3.0

Office Staff

3.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

7 days

View Community Timeline
View Community Timeline

Compass @ City Center Reviews

(226)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2023

9/11/2023

DO.NOT.MOVE.HERE!!!

DO. NOT. MOVE. HERE!!! This is the most disgusting, unsanitary & just flat out filthy place that I have ever lived. We have seen every type of cockroach that you can imagine both inside and outside. In every room. Literally. The management team here willā€¦Ā See More >
    Manager

    9/18/2023

    Compass @ City Center
    We apologize sincerely that your experience at Compass at City Center was not that of a positive nature. Our goal is to provide a happy home to each of our residents and we do everything in our power to obtain that goal. I encourage you to give me a call so we can address any issues you may have immediately. Feel free to contact me in person to discuss this in more detail as we value you as a resident. Thank you again
    Review Author Icon

    anonymous

    Resident ā€¢ 2022

    8/23/2022

    5 Star Move In Experience

    Move in paperwork and processing was super fast and easy! I really have enjoyed how great the communication is, the great maintenance and the cleanliness of the newly renovated apartment homes! Office staff was super friendly

      Review Author Icon

      anonymous

      Resident ā€¢ 2019 - 2021

      1/6/2021

      I do not recommend compass apartments. Our piggy bank was taken out of our apartment. Once we complained to the leasing office the worker that took it came and brought it back to us. We will not be renewing our lease after this incident.

        Review Author Icon

        anonymous

        Resident ā€¢ 2020 - 2021

        12/31/2020

        I really love it here so much feel very safe and I would recommend family and friends here this place is very clean and it really reach my needs so much I appreciate it being here so much I love it I love it

          Review Author Icon

          Angela_O142

          Resident ā€¢ 2020

          12/10/2020

          Best Place Ever! Staff is very Friendly. Maintenance is great and on time. Amenities are tops. Great place for singles and families. Close to restaurants, shopping, entertainment, transportation, and interstate.

            Review Author Icon

            James_C234

            Resident ā€¢ 2019

            10/18/2019

            I love this community because I just moved here 1 Aug and it has been great especially the new renovations to the apartments. I feel fortunate that I was allowed to move into them. Moving from a 4 bedroom home, I thought I would beā€¦Ā See More >
              Manager

              10/22/2019

              Compass @ City Center
              Thank you so much James, for writing about your experiences here at Compass at City Center. We are so excited about all the changes that have taken place over the past year. Our state of the art fitness center and brand new clubhouse will be opening soon.
              Review Author Icon

              anonymous

              Resident ā€¢ 2018 - 2019

              10/7/2019

              I love the location and I love the apartment community. The only issue I have is that I did not get the apartment I wanted as there was a last minute issue that really was not an issue at all. Other than that I haveā€¦Ā See More >
                Manager

                10/7/2019

                Compass @ City Center
                Thank you so much for taking the time to write about your experience so far here at Compass at City Center. We do have a transfer policy and we would love to get you into the apartment that was your first choice. There is no charge if you are at the end of your lease term. Please let us know if there is anything we can assist you with in the future - Team Compass at City Center
                Review Author Icon

                anonymous

                Resident ā€¢ 2018 - 2019

                7/13/2019

                We had a horrible experience with Compass. While we lived there we had a constant cockroach problem. Even after we reported the problem and they sent in an exterminator, the cockroaches returned a few weeks later. When we moved out, they charged us over $1000ā€¦Ā See More >
                  Manager

                  10/7/2019

                  Compass @ City Center
                  I do apologize that you had issues during your residency at Compass at City Center. We strive to provide 5 star service and I do apologize that we did not meet those standards with you. Can you please reach me directly so that I can address these issues? mgrcompassatcitycenter@druckerandfalk.com.
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 1999 - 2019

                  4/3/2019

                  Ive lived here for a good while and seen many improvements over the years. The one thing that has remained constant is the wonderful customer focused staff that will listen and take care of tenants issues and solve them right away. Its a great placeā€¦Ā See More >
                    Manager

                    4/11/2019

                    Compass @ City Center
                    We are so happy to have long term residents like you that cab see first hand the amazing changes that we have made and are continue to make. Our staff always strives to provide the best customer service. Thank you for taking the time to write about your experiences here at Compass at City Center - Team Compass

                    Updated Review

                    Review Author Icon

                    ohgirl36

                    Resident ā€¢ 2019

                    9/25/2019

                    Still here after almost 5 years and it's still great! We have awesome staff andmaintenance and many changes in a year. Looking forward to seeing the new Clubhouse come up! The addition of the Salty Paws pet wash is absolutely adorable!ā€¦Ā See More >
                      Manager

                      3/27/2019

                      Compass @ City Center
                      Thank you so much for taking the time to write about your excellent experiences here at Compass at City Center. We are so thankful to have long term great residents like you! We hope to continue to provide you with 5 star excellent service. - Melissa
                      Review Author Icon

                      anonymous

                      prospective ā€¢ Visited 2019

                      3/15/2019

                      Location is ideal. Very close to shopping, interstate, parks and grocery stores! Price is great for the city. April in the office is friendly and helpful. Very nice pool!! Great area to go for walks and take your dogs to the doggie park. Nice cleanā€¦Ā See More >
                        Manager

                        3/27/2019

                        Compass @ City Center
                        Thank you so much for taking the time to write about your 5 star service at Compass at City Center. We are so excited for the grand opening of Salty Paws pet spa. Be on the lookout for the upcoming date. - Melissa
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2018

                        5/30/2018

                        i have a bad experience with this apatment complexe at this moment my central air was broken for one month and it not yet fixed people smoke weed on the front of the building snakes roaches and raccoons everywhere very disapointed

                          Review Author Icon

                          lilronniegrl

                          prospective ā€¢ Visited 2018

                          3/26/2018

                          I looked at this community and they have so many options to choose from. You can have a fireplace, and/or a sunroom in your apartment. I like the 2 bedroom with the fireplace and sunroom. The apartments are updated and they are walking distance toā€¦Ā See More >
                            Review Author Icon

                            Lsmith792018

                            prospective ā€¢ Visited 2018

                            3/15/2018

                            I am new to the area and recently toured this community. I immediately fell in love with the location and all the amenities they have to offer. I told them I was looking for a renovated two bedroom apartment. The young lady in the officeā€¦Ā See More >
                              Review Author Icon

                              MichelleD.

                              Resident ā€¢ 2015 - 2016

                              3/5/2018

                              Waypoint at city center had awesome office staff. Very friendly maintance staff that seem to care about their jobs. There is Convenient Shopping nearby at city center, Restruants, and pretty much anything else that you need is nearby .

                                Review Author Icon

                                odugal622

                                prospective ā€¢ Visited 2018

                                3/3/2018

                                I love the location!! My bf and I spend a lot of time in City Center, so knowing that I can walk right across the street and be home is a selling point! The apartments are spacious, and has everything I want!!

                                  Review Author Icon

                                  Renee Jean

                                  Resident ā€¢ 2017 - 2018

                                  3/2/2018

                                  I love my home and my neighbors are great too! The office staff has been amazing from my day one, always smiling and helpful. I would highly recommend it to anyone looking for an awesome place to live.

                                    Review Author Icon

                                    B.f12345

                                    Resident ā€¢ 2017 - 2018

                                    1/30/2018

                                    IF YOU ENJOY DRUG DEALERS, RUDE STAFF, AND DOMESTIC VIOLENCE LIVE HERE. This is without a doubt THE WORST apartment complex I have ever lived in! The staff was super nice when we first came to look at the complex and talk about leasing, butā€¦Ā See More >
                                      Manager

                                      2/9/2018

                                      Compass @ City Center
                                      Thank you for taking the time to leave feedback on our community. Our resident's happiness is our number one priority, so we are very disappointed to read of your experience with us. Your level of satisfaction is certainly not acceptable. This is not a typical experience our residents have. We sure do not want you leaving without addressing the issues you mentioned. If you would like to contact us to discuss further, please give us a call at 757-596-1662 or email Melissa at citycenter.pm@waypointapts.com at any time.
                                      Review Author Icon

                                      matt2wild

                                      Resident ā€¢ 2017

                                      7/27/2017

                                      Great location for the price. The grounds are well kept and there are multiple places to host BBQs. The staff is very friendly and helpful. Maintenence could be better but I've only needed them once so it could have been a one time issue withā€¦Ā See More >
                                        Review Author Icon

                                        Jromekeg

                                        Resident ā€¢ 2016

                                        11/30/2016

                                        I love living in this place. I especially like those gorgeous girls at the mail office, April, Travis, Melissa & Jamie!!! They are the friendliest, most accommodating and Drop Dead Gorgeous girls ever to be located in one place!!! I also enjoy the quiet andā€¦Ā See More >
                                          Review Author Icon

                                          Resident4389k

                                          Resident ā€¢ 2016

                                          11/29/2016

                                          I have been living in this apartment complex for half a year and just renewed my lease. The complex is great, it is well kept and very pretty. The apartments are spacious with lots of storage space. The management has been responsive to all myā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            prospective ā€¢ Visited 2016

                                            7/21/2016

                                            I like the space of the apartments, but I do not like the outside bugs getting into the apartments, even though a exterminator was sent out, it didn't do any good if he is only allowed to treat the kitchen and both bathrooms only. Theā€¦Ā See More >
                                              Manager

                                              7/21/2016

                                              Compass @ City Center
                                              Hello, Thank you for your updated review here and on Google+. Again, we apologize for any concerns and appreciate your feedback. The property manager can be directly reached at citycenter.pm@kettler.com in order to arrange a one-on-one discussion of your concerns and suggestions. Thank you, The Waypoint at City Center Team
                                              Review Author Icon

                                              Resident 240810

                                              Verified Resident ā€¢ 2015 - 2016

                                              5/26/2016

                                              It's ok but the pay is not worth the appt. has a few upgrades but not guaranteed in every appt or better finish on the cabnets. Staff is friendly but never answers the phone. The gym needs a serious upgrade its too small and it'sā€¦Ā See More >
                                                Manager

                                                5/27/2016

                                                Compass @ City Center
                                                Hello, Thank you for your feedback, and we apologize for any inconveniences you feel you've experienced on the property. Regarding your concerns, the property manager can be directly reached at CityCenter.PM@kettler.com if you would like to further discuss. Regards, The Waypoint at City Center Team
                                                Review Author Icon

                                                Resident 240609

                                                Verified Resident ā€¢ 2014 - 2016

                                                5/25/2016

                                                The office staff is very nice and helpful as well as the maintenance unit. Its generally a nice place to live; however, there are concerns regarding the cleanliness of the inside of some of the buildings and recent car thefts and break ins...

                                                  Manager

                                                  5/26/2016

                                                  Compass @ City Center
                                                  Hello, Thank you for your review. We thank you for your compliments on the team, and regarding your concerns with cleanliness and safety--two of our top priorities--please directly contact the property manager at CityCenter.PM@kettler.com. From here, a one-on-one appointment can be arranged to sit and discuss. Thank you, The Waypoint at City Center Team
                                                  Review Author Icon

                                                  Resident 236256

                                                  Verified Resident ā€¢ 2009 - 2016

                                                  5/9/2016

                                                  Location is ideal. Very close to shopping, interstate, parks and grocery stores! Price is good. Office staff is friendly and helpful. Very large pool!! Great area to go for walks. Has park for dogs which is nice and separate from kid's park. Clean surroundings.

                                                    Manager

                                                    5/9/2016

                                                    Compass @ City Center
                                                    Hello, Thank you so much for taking the time to leave a review! We are happy to read you love your home: the convenient location, the amenities, and the grounds. We also thank you for your compliments on our team! If you ever have any questions or concerns, please don't hesitate to contact the front office. Best regards, The Waypoint at City Center Team

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Free Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Restrictions: No weight or breed restrictions.. Pet Limit: 2. Comments: Pets love our Salty Paw Pet Spa and Bark Park. $35 per month for one pet. The fee is $500 and $55 monthly for two pets.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $300. Restrictions: No weight or breed restrictions.. Pet Limit: 2. Comments: Pets love our Salty Paw Pet Spa and Bark Park. $35 per month for one pet. The fee is $500 and $55 monthly for two pets.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Amazon Package Lockers
                                                    • Balcony, Patio or Sunroom
                                                    • Ceiling Fans Available in Sunroom Homes
                                                    • Dog Spa
                                                    • Fitness Center
                                                    • Modern Cabinetry and Granite Like Countertops
                                                    • One, Two and Three Bedroom Apartments
                                                    • Online Resident Portal with Rent Payment
                                                    • Paved Walking and Jogging Trail
                                                    • Playground
                                                    • Plush Carpet in Bedrooms
                                                    • Pool
                                                    • Poolside Outdoor BBQ and Dining Areas
                                                    • Preferred Employer Program
                                                    • Renovated Apartments
                                                    • Resident Lounge and Spacious Clubhouse
                                                    • Separate Informal Dining Area
                                                    • Stainless Steel Appliances
                                                    • Sundeck
                                                    • Unleased Bark Park with Agility Equipment
                                                    • Valet Trash Service
                                                    • Vinyl Plank Flooring in Select Apartments
                                                    • Walk In Closets
                                                    • Wellbeats Virtual Fitness Classes
                                                    • Wood burning Fireplace
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Welcome to Compass at City Center, where you can experience the perfect blend of comfort and convenience. Our apartments are located in the heart of Newport News, offering you easy access to the best shopping, dining, and entertainment destinations in the area. With our prime location near I-64, you can easily explore the city and beyond At Compass at City Center, we believe that your comfort and satisfaction are our top priority. That's why we offer a wide range of amenities to make your stay with us unforgettable. Whether you want to take a refreshing dip in our sparkling swimming pool or work up a sweat in our 24-hour fitness center, we've got you covered. You can also unwind in our game lounge or explore our scenic jogging trails. We understand that your furry friends (including kitties) are an important part of your life, and that's why we welcome all dog breeds to our expansive bark park, pet spa, and trail. Our beautifully renovated apartments are designed to meet your every need and preference. Choose from a variety of floor plans, each offering spacious living areas, modern amenities, and stunning views. Some of our homes feature balconies and sunrooms, allowing you to enjoy the outdoors without ever leaving your home. At Compass at City Center, we are committed to providing you with an exceptional living experience. We can't wait to show you around and help you find your perfect home. Contact us today to schedule a tour!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Drucker & Falk

                                                    B
                                                    B
                                                    Communities
                                                    164

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 229 number of votes by renters, Compass @ City Center is currently rated 3.7 out of 5 stars.
                                                    Compass @ City Center is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Compass @ City Center is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Compass @ City Center is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Compass @ City Center is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Compass @ City Center is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Compass @ City Center is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 7 days to their community reviews in the past year.
                                                    Drucker & Falk
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Restrictions: No weight or breed restrictions.
                                                    Pet Limit: 2
                                                    Comments: Pets love our Salty Paw Pet Spa and Bark Park. $35 per month for one pet. The fee is $500 and $55 monthly for two pets.
                                                    Cats Allowed
                                                    Fee: $300
                                                    Restrictions: No weight or breed restrictions.
                                                    Pet Limit: 2
                                                    Comments: Pets love our Salty Paw Pet Spa and Bark Park. $35 per month for one pet. The fee is $500 and $55 monthly for two pets.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    March Rent Free! Move in by March 31st, 2024 and receive March rent free on select apartment homes. Restrictions apply. Call our leasing office for details.

                                                    Contact Property

                                                    Compass @ City Center

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Compass @ City Center is a 732 - 1,264 sq. ft. apartment in Newport News in zip code 23606. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,249 - $2,105. Nearby cities include Yorktown, Poquoson, Hampton, Carrollton, and Smithfield.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.