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Monarch Crossing

13302 Garden State Drive, Newport news, VA 23602
(143 Reviews)
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"The staff at Monarch Crossing are fast, friendly, and reliable! I love the layout of the b" ...
$1,095 - $2,535/mo
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Move-In Specials (2)

$500 off Your Move In! Tour and Apply Today! *Applies to new move ins between 3/18/24-3/31/24. On select homes. Certain restrictions applied.

FREE Rent

Floor Plans & Pricing

1 Bedroom

One Bedroom - 750 sqft

1 Bed, 1 Bath | 750 sq. ft.

$1,095 - $1,635

3 Available Units

See Floor Plan Details

2 Bedrooms

Two Bedroom - 950 sqft

2 Beds, 1 Bath | 950 sq. ft.

$1,150 - $1,989

13 Available Units

See Floor Plan Details

3 Bedrooms

Three Bedroom 2 Bath - 1,080 sqft

3 Beds, 2 Baths | 1,080 sq. ft.

$1,635 - $2,535

7 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C-
C-

Renter Ratings

D

Review Ratings

Noise

3.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4 days

View Community Timeline
View Community Timeline

Monarch Crossing Reviews

(142)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2022 - 2023

8/29/2023

Terribleā€¦..donā€™t even consider or waster your time and money. Dirty master squirrels wasp nests near the steps rude spiteful mold old scam disgrace disgusting needs to be condemmed by the city and health departmentā€¦Ā See More >
Manager

9/2/2023

Monarch Crossing
Dear Anonymous, Thank you for taking the time to submit your review of the community. Please contact the office to discuss your questions and/or concerns.
Review Author Icon

anonymous

Resident ā€¢ 2022

9/7/2022

Horrible

I moved in on 9/1/22 and Iā€™m having a huge problem with big --- water bugs and roaches. There are open cracks in most of the corners of the home and around the toilet and thereā€™s really no seal at the bottom of the frontā€¦Ā See More >
    Manager

    9/10/2022

    Monarch Crossing
    Hello Rachel, Thank you for your feed feedback. I will be reaching out to you again to go over your concerns. Best Regards, Cynthia
    Review Author Icon

    calimixedkam

    Resident ā€¢ 2020 - 2021

    8/12/2021

    Everything in this neighborhood was very satisfying. However , my car was towed because I parked in a guest parking spot due to the remaining parking spots for residents being completely full. I have a parking permit because I am a resident and my carā€¦Ā See More >
      Manager

      9/14/2021

      Monarch Crossing
      Dear Calimixedkam, Thank you for your four star review. I understand your frustration with the guest parking. If you choose to utilize the guest parking you must pay the parking premium. Please contact the office to discuss your concerns. Thanks, Cynthia

      Updated Review

      Review Author Icon

      Meccacgirl40

      Resident ā€¢ 2020

      2/6/2020

      Overall not to bad. Quiet. Staff very friendly. There is pros and cons. Vistors have to pay to park which is not the best thing. At least give residents 1 vistors pass. Also rent goes up every year but no new appliances or anything. Newā€¦Ā See More >
        Manager

        2/13/2020

        Monarch Crossing
        Hi Meccagirl40, Thank you for your feedback. Please give us a call if you have any additional questions or concerns.Best Regards, Cynthia
        Review Author Icon

        Resident 681833

        Verified Resident ā€¢ 2019

        8/17/2019

        The ladies in the office are amazing. Maintenance always on point and fixed my issues quickly. The price for the apartment itself is good but the constantly adding things to our leases is not okay to include guest having to pay for parking to visit.ā€¦Ā See More >
          Manager

          8/31/2019

          Monarch Crossing
          Dear Resident, Thank you for your feed back. Please contact the office if you have any questions.
          Review Author Icon

          Resident 681587

          Verified Resident ā€¢ 2017 - 2019

          8/16/2019

          I am completely happy with the services I get at a timely manner from the maintenance helpful service from the office when available to answer grounds are well kept. Our area is very quite

            Manager

            8/18/2019

            Monarch Crossing
            Dear Resident, Thank you for your 5 Star Review. Please let us know if there is anything we can do to continue to improve your living experience. Thanks, Cynthia
            Review Author Icon

            Resident 681416

            Verified Resident ā€¢ 2018 - 2019

            8/16/2019

            HORRIBLE! There's nobody ever at the office when I have an issue! We had extremely loud weed smoking neighbors and filed complaints and never was it taken care of! Maintenance sucked! Never did anything correct they were always half ---! The staff at the officeā€¦Ā See More >
              Manager

              8/18/2019

              Monarch Crossing
              Dear Resident, Thank you for your feedback. We strive to provide all our residents with an exceptional living experience. Please contact us if you have any questions or concerns.Thanks, Cynthia
              Review Author Icon

              Resident 681244

              Verified Resident ā€¢ 2019

              8/15/2019

              My experience at Monarch Crossing has been tolerable. There are things about the community i like. In spite of a few incidents in the surrounding neighborhood it's pretty quiet. I like the cozy feel of the apt. However a little outdated .The washerā€¦Ā See More >
                Manager

                8/18/2019

                Monarch Crossing
                Dear Resident, Thank you for your feed back. We hire our new maintenance tech. this week. We expect to be caught up on all work orders soon. Please give us a call if you have any additional questions or concerns.Thanks, Cynthia
                Review Author Icon

                Resident 681049

                Verified Resident ā€¢ 2019

                8/15/2019

                I am filing a complaint with corporate regarding the 3 emergency calls I had to make because my AC was not working and no one called me back after the first 2 calls I made on the "emergency maintenance line. Finally, the maintenance guy showsā€¦Ā See More >
                  Manager

                  8/18/2019

                  Monarch Crossing
                  Dear Mrs. Brown, Thank you for your feedback. I'm glad to hear that your ac has been repaired. Please contact us if you have any questions or concerns. Thanks, Cynthia
                  Review Author Icon

                  Resident 680846

                  Verified Resident ā€¢ 2019

                  8/15/2019

                  Maintenance is extremely quick. I have had all my needs adjusted. Leasing office is always available when I call or walk in to talk to them. I do not go door to door and talk with my neighbors but I do like the community. Parkingā€¦Ā See More >
                    Manager

                    8/18/2019

                    Monarch Crossing
                    Dear Resident, Thank you for your feedback. Please give us a call if you have any questions or concern.Thanks, Cynthia
                    Review Author Icon

                    Resident 679772

                    Verified Resident ā€¢ 2017 - 2019

                    8/14/2019

                    I've lived in Monarch Crossing for 3 years now. I'd give it a 3/5. Everyone I've met in the leasing office is helpful, the overall grounds are kept up so it's not lacking there. I appreciate the price that I pay for the locationā€¦Ā See More >
                      Manager

                      8/18/2019

                      Monarch Crossing
                      Dear Resident, Thank you for your feedback. We are glad that you enjoy calling Monarch Crossing your home. Please give us a call if you have any additional questions or concerns. Thanks, Cynthia
                      Review Author Icon

                      Resident 679223

                      Verified Resident ā€¢ 2017 - 2019

                      8/14/2019

                      The maintenance and upkeep of this place is lacking. Service request may go unanswered and you may have to make the same request several times. The office is punctual when it comes to anything except what you ask of them.

                        Manager

                        8/18/2019

                        Monarch Crossing
                        Dear Resident, Thank you for your feed back. We hired our new maintenance tech this week. It is our goal to provide our residents with an exceptional living experience. Please give us a call if you have any questions or concerns. Sincerely
                        Review Author Icon

                        Resident 678663

                        Verified Resident ā€¢ 2018 - 2019

                        8/14/2019

                        I think the rent is too high for the limited amenities...I think it's quiet and nice out here but the community is overrated. And now paying for guests to park is extreme. I also think the water bugs are a bit overwhelming. They are hugeā€¦Ā See More >
                          Manager

                          8/18/2019

                          Monarch Crossing
                          Dear Residents, Thank you for your feed back. The new guest parking was not designed to prevent you from having visitors but to keep the people who don't belong in our community out. Please give us a call if you have any additional questions or concerns. Thanks, Cynthia
                          Review Author Icon

                          Resident 678507

                          Verified Resident ā€¢ 2017 - 2019

                          8/14/2019

                          For the first year and a half it was amazing maintenance is fantastic, the ladies in the office are very helpful, but this year there have been several changes that make life here difficult and unpleasant. As of late, we cannot wait to relocate.

                            Manager

                            8/18/2019

                            Monarch Crossing
                            Dear Resident, Thank yo for your feed back. Please give us a call if you wish to discuss any of the recent changes. We look forward to hearing from you.Thanks, Cynthia
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2019

                            1/8/2019

                            This is my first apartment and overall I've been satisfied. It's very quiet here, growing up in the country ... this says a lot. I have put multiple maintenance requests in since I've moved in though and I still haven't had any one help orā€¦Ā See More >
                              Manager

                              1/10/2019

                              Monarch Crossing
                              Dear Resident,Thank you for your feedback. Please contact the office to discuss any work order concerns you may have. I look forward to hearing from you. Cynthia
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2016 - 2018

                              8/4/2018

                              Please don't move here! There's been another shooting!! One in March and now the 3rd of August! I don't feel safe even coming home st night alone with my young daughter....you hear gunshots almost daily to wear it's the norm. I can't for this leaseā€¦Ā See More >
                                Manager

                                8/6/2018

                                Monarch Crossing
                                Dear Valued Resident While no community is free to the outside influences of criminal activity, we do appreciate your cooperation in making Monarch Crossing a wonderful community to call home. Though crime has no address and some things are outside of our control, we want our valued residents to know that we are committed to providing you with quality apartment living. Our current application process includes a criminal background check on potential renters.This appears to be an isolated incident by non-residents however, please report any suspicious activity to the Newport News Police Department at 757.928.4100 or dial 911 for any emergency services needed. Please notify the management office of any concerns, so that we may effectively cooperate with the authorities in their investigation.
                                Review Author Icon

                                Paul_L581

                                Resident ā€¢ 2016 - 2018

                                2/21/2018

                                I've lived here for about 2 yrs. Neighborhood is quiet enough. Maintenance may be a but slow but usually show up relatively quickly (apparently share w another complex). I'm moving out because of a recent shooting on my doorstep. Nothing the complex was responsible butā€¦Ā See More >
                                  Manager

                                  3/1/2018

                                  Monarch Crossing
                                  Thanks for your posting. We would like to extend an invite to you and ask that you stop by the office and/or contact us directly at 757-877-4757 to discuss your concerns better. Thank you once again and we look forward on hearing from you soon.
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2017

                                  4/26/2017

                                  I've only lived in my apartment for 3 months now & im already annoyed by just about everything. The walls are paper thin which I somewhat expected however, the neighbors next to me are very loud, the neighbors above me have 2 pets. One isā€¦Ā See More >
                                    Manager

                                    8/2/2017

                                    Monarch Crossing
                                    Thanks for expressing your concerns. I'd like to invite you to the office so that we may discuss your views personally better. I look forward on hearing from you very soon.
                                    Review Author Icon

                                    Jcrissman

                                    Resident ā€¢ 2012 - 2017

                                    4/14/2017

                                    I have lived here for 5 years and have loved it. The staff treat you like family. Maintenance is nice and always does their best. The washer and dryers are awesome! I love being 5 minutes from every thing!

                                      Manager

                                      8/2/2017

                                      Monarch Crossing
                                      I'm so happy to share your posting with the team! Thank you so much for your positive words.
                                      Review Author Icon

                                      Resident 307423

                                      Verified Resident ā€¢ 2015 - 2017

                                      2/3/2017

                                      The area is lovely, the neighbors are friendly and the staff is always available to help when there is a problem. If you visit Monica, Tom and Rashida are the very helpful staff memebers that works here

                                        Manager

                                        8/2/2017

                                        Monarch Crossing
                                        Great news! Thanks so much for your posting. Your positive experience is what your Monarch Team works hard for daily.
                                        Review Author Icon

                                        Resident 304526

                                        Verified Resident ā€¢ 2015 - 2017

                                        1/25/2017

                                        My overall experience living here has been great! The management is great! Very kind and professional! The maintenance team is great! They always provide the best work and are very timely! The neighborhood is very quiet and clean. The amenities are very convenient!

                                          Manager

                                          1/25/2017

                                          Monarch Crossing
                                          Thank you so much for your posting. The team was so delighted to read your experience. We pride ourselves in creating a comfortable living environment. Thank you once again for sharing. Please continue to have a wonderful day.
                                          Review Author Icon

                                          Resident 284875

                                          Verified Resident ā€¢ 2016

                                          11/20/2016

                                          The apartment inside and outside is clean and a good ship. The community is quite, but not 100%. the management staffs are professional with positive behaviors with the residents, but the maintenance team services are not on time, you have waits days, weeks and monthsā€¦Ā See More >
                                            Manager

                                            12/1/2016

                                            Monarch Crossing
                                            We greatly appreciate your recent posting. I'm happy to know that the office team has been pleasant. I would like to discuss your maintenance concerns in person. The office is open daily and I look forward on hearing from you soon. I'm sure you have great feedback for improvements.
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2016

                                            10/28/2016

                                            I am staying at Monarch Crossings Newport News VA since June 2016. I leased a two bedroom apartment for 6 months. I am here for a contract position. Since there was some additional work I had to extend the contract for one extra month butā€¦Ā See More >
                                              Manager

                                              10/28/2016

                                              Monarch Crossing
                                              Thanks for expressing your lease extension concerns. We'd like to speak with you in person so that we can clarify how the lease renewal options and negotiations are considered. We value you as a resident and want your experience here Monarch Crossing to be a good one. We look forward on hearing from you very soon.
                                              Review Author Icon

                                              Resident 278996

                                              Verified Resident ā€¢ 2006 - 2016

                                              10/25/2016

                                              The first couple years were good. Now I can't wait to move out. The property owners now are the worst I've seen. Parking stinks and they are very cheap. They would rather fix something that's 10+ years old with old parts that have been salvagedā€¦Ā See More >
                                                Manager

                                                10/25/2016

                                                Monarch Crossing
                                                Thank you so much for your posting. We value all of our residents and want everyone to experience good living within our community. I extend an invite to you so we may discuss your concerns in person at the office. I believe in an open door practice and look forward on speaking with you very soon.
                                                Review Author Icon

                                                Resident 263519

                                                Verified Resident ā€¢ 2016

                                                8/20/2016

                                                The staff at Monarch Crossing are fast, friendly, and reliable! I love the layout of the buildings. The only wall shared with neighbors is the living room wall! Monarch Crossing is highly recommended from me! The neighborhood is quiet. The rooms are spacious!

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer and Dryer Available
                                                  Pets
                                                  • Dogs Allowed
                                                    Fee: $300. Rent: $40. Restrictions: Breed Restrictions Apply. Pet Limit: 2. Comments: Second pet fee: $150
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Fee: $300. Rent: $40. Pet Limit: 2. Comments: Second pet fee: $150
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Management Availability
                                                  • Air Conditioner
                                                  • Balcony or Patio
                                                  • Courtyard
                                                  • DishWasher
                                                  • Dog Park
                                                  • Fitness Center
                                                  • Garbage Disposal
                                                  • High-Speed Internet Included
                                                  • Monthly Resident Events
                                                  • Pet-Friendly Community
                                                  • Playground
                                                  • Pool
                                                  • Short Term Lease Available
                                                  • Spacious Closet
                                                  • Window Coverings
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                                                  Leasing

                                                  Welcome home to Monarch Crossing Apartment Homes, where you will find the right choice for better living. We offer highly demanded amenities including a resort-like pool, beautifully landscaped grounds, as well as a new fitness center with cardio equipment and new bark park! Enjoy one of our newly remodeled apartments with a washer and dryer to put your mind at ease. Set against a harmonious blend of woods and landscaped grounds, our ideal location is close to many Newport News landmarks including I-64, Ft. Eustis, NASA, Langley, Canon, Ferguson Enterprises, Peninsula Towne Center Mall, Christopher Newport and Hampton Universities, and Newport News/Williamsburg International Airports. You can enjoy relaxing or find adventures at historic Williamsburg, Newport News Park, Historic Jamestown, Yorktown Beach, Busch Gardens and Water Country USA. Living at Monarch Crossing will make work, play and everything in between all within easy reach.
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                                                  Office Hours

                                                  • Sunday: 12:00 PM - 05:00 PM
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Morgan Properties

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                                                  B-
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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/20/2024
                                                  Q:Ā How does your background check work how far do you go back

                                                  Frequently Asked

                                                  Based on 143 number of votes by renters, Monarch Crossing is currently rated 3.7 out of 5 stars.
                                                  Monarch Crossing is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Monarch Crossing is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Monarch Crossing is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Monarch Crossing is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Monarch Crossing is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Monarch Crossing is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 4 days to their community reviews in the past year.
                                                  Morgan Properties
                                                  Dogs Allowed
                                                  Fee: $300
                                                  Rent: $40
                                                  Restrictions: Breed Restrictions Apply
                                                  Pet Limit: 2
                                                  Comments: Second pet fee: $150
                                                  Cats Allowed
                                                  Fee: $300
                                                  Rent: $40
                                                  Pet Limit: 2
                                                  Comments: Second pet fee: $150
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  3 Beds, 2 Baths
                                                  $500 off Your Move In! Tour and Apply Today! *Applies to new move ins between 3/18/24-3/31/24. On select homes. Certain restrictions applied.

                                                  Contact Property

                                                  Monarch Crossing

                                                  March 2024

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                                                  Baths

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                                                  Monarch Crossing is a 750 - 1,080 sq. ft. apartment in Newport news in zip code 23602. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,095 - $2,535. Nearby cities include Yorktown, Poquoson, Hampton, Carrollton, and Smithfield.

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