Not a bad place to live, but I must agree the management is cold hearted. They are nazis when it comes to rent being on time. Charging ten percent for being a few hours late is ridiculous.

User Responses
From: davimc	Date: 10/25/2006
I work for a neighboring property. We run into this situation a couple of times each year. Most of the time, people admit their mistake and pay up without an argument. The quality of the leasing staff comes through when this unfortunate situation occurs and the person who paid late comes in to complain. Staff members often are too eager to tell you they can't do anything and they put up a brick wall because they don't want to deal with you. They should just listen. The answer is going to be the same, but at least you get to blow off some steam and know that you were heard. They can play the hard line in a court of law, where they will win because you breached a contract. In the court of public opinion, they will lose because right or wrong, perception is reality in the mind of the customer. Over and over, I see reviews with residents who complain about penalties for late rent and bounced checks. Due to Fair Housing laws, all policies, including those related to late rent and bounced checks must be handled in the same way for each resident. If an exception is made, the community could be sued for discrimination on the basis of race, sex, age, religion, national origin, or whater reason the "victim" conjurs up with their lawyer. It sounds really pessimistic, but we live in a litigious society. Bottom line: your rent is due on the first. By state law, you have a grace period to pay through the fifth. If you didn't pay until the sixth, you are five days late. You aren't five minutes late. You aren't five hours late. Five days is five days. You signed a contract saying you would pay on time. You didn't. Therefore, you have to pay the penalties, which were also stated in your lease. If you are complaining about the policies, they are based on state laws. Write your legislative representative in the VA General Assembly and change the laws. If you are complaining about the attitude of the staff, write the management company. If you are just mad because you made a mistake, please don't trash people who are just doing their jobs.

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