Colonial Apartments
5500 Pony Farm Drive,
Richmond,
VA
23227
804-321-4840 save favorite
804-321-4840 save favorite
AVERAGE RATING
recommended by:
27%
overall rating:
27%
overall rating:
Parking:
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Office Staff:
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Horrible
From: -Anonymous-Date posted: 1/15/2008
Years at this apartment: 2008 - 2008
I am a college student who is currently living here and am dying for my lease to be over so I can get the hell out. First, I ordered to packages that was kept at the rental office since I was not home. I did not receive a notice from UPS when the packages arrived and I was not home so I decided to check into the office and see if it happened to be there. They denied ever receiving my packages!!Luckily I had proof from UPS's online site providing me with a receipt of the name and signature of the lady who signed for it when it came into the residential office. This residential office worker told me "Even though I signed for it I do not know where it is, sorry!" This tells me she either stole it or misplaced it.It took forever for them to decide to reimburse me for the items I ordereD that were lost, and still to this day, they have not paid me back
DISASTER # 2
It was September and I decided to pay my rent for september and the next two months to come in advance just to get it out the way. When the next month came I was told I owed for that month and Colonial denied that I had ever paid my rent in which I had actually paid almost $2000 dollars. If it wasn't for the fact that I kept my money order receipt which I tore my house up looking for, they would have accused me of not paying and I would have lost 1800 dollars. When I showed them the receipt, all the lady said was "Oh I am sorry, we put your payment in the computer wrong, oh well, it's just human error!"
To this day my account in their computer is all messed up and it always says I have due more than I actually really have due. Due to this, I constantly get late fees that I am told to just ignore.....
There are many more issues that could take up a page, but i'll end here
DO NOT LIVE HERE, RENTAL STAFF IS UNORGANIZED AND UNPROFESSIONAL!
DO NOT MOVE HERE,SAVE YOURSELF THE STRESS
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