Colonial Reserve at West Franklin formerly Trolley Square East Apartments
104 West Franklin Street, Richmond, VA 23220
804-648-1820  WEBSITE save favorite
AVERAGE RATING
recommended by:
17%

overall rating:
1.9
1.9
1.89 Parking:
2.2
2.23 Maintenance:
2.0
1.98 Construction:
2.3
2.27 Noise:
2.2
2.16 Grounds:
2.1
2.11 Safety:
2.0
1.99 Office Staff:
< | >

bunch of jerks

From: -Anonymous-
Date posted: 8/1/2005
Years at this apartment: 2002 - 2004
 
I lived there for two years out of convenience, and I had an awesome roommate, but she's the only reason it was worth it.
They don't have real security, just "front door people" and you won't find that out until you have a problem. These front door people are underpaid jerks.
The maintenance was excellent and prompt at all times and days.
The management is rude and unorganized and they lose paperwork.
They don't include water in the rent so they can charge you an extra fee for it, and they don't base the price of water on how much you actually use.
They don't have secure parking, and in fact, most of the parking is in an isolated lot that is well-known for break-ins.
If you're facing Franklin St. It's very noisy.

Recommended: NO
Overall Rating
3 out of 5
Parking:
1 of 5
Maintenance:
4 of 5
Construction: 2 of 5
Noise:
2 of 5
Grounds: 2 of 5
Safety: 2 of 5
Office Staff:
1 of 5
I'm the author!
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