Dominion Olde West Apartments

Couldn't be happier From: -Anonymous- Date posted: 9/2/2005 Years at this apartment: 2004 - 2005   Our family has lived in Olde West for almost a year now and it has been wonderful. When we were looking around Richmond for a place to move our family, we found Olde West to be perfectly situated in a prime setting...being only minutes away from all of the shopping and eating you can imagine. So, needless to say, that's always a plus. When we arrived on the property, we were impressed with how nicely kept up it was and how friendly and helpful the office staff seemed. They offered us literature about the various style apartments and townhomes they had to offer, as well as took us to see one of the models they had available. When the time came for us to complete our lease, they gave us the option of applying online, which essentially saved us a couple of bucks and was a lot quicker. Within minutes of receiving our applications, they called us to let us know of our acceptance...which impressed us...most would wait until they had a free second at the end of the day to let us know. We picked our apartment and let the staff know we were willing to move ASAP, and when one became available earlier than the one we had originally selected, they called and let us know we were able to move sooner, if we'd like! We jumped on the opportunity and were ready to move in within two weeks. There were a few bumps in the road the last few days prior to move-in...the cleaners and carpet techs weren't going to be finished until the next day, so they offered to adjust our prorated rent accordingly. Shoot, who wouldn't wait an extra day for NEW carpet and a CLEAN apartment if you're not going to be pay for it!' Since then, we've been nothing but happy. Not only are all of the women on the office staff incredibly wonderful and very helpful...always saying hello when you walk through the door...but the maintenence crew is great too. When something goes astray, they're at the door within a day to fix the problem and we've never had to call more than once about the same issue, which is VERY shocking...especially in older apartments. They were even willing to come back when my baby wasn't sleeping, so they didn't wake her while trying to fix the window screen that has gotten off track! (now that's impressive) We just got new AC a few weeks ago, very cold and stays that way throughout the apartment. Our water bill has never been out of the roof, always pretty low actually even with doing TONS of laundry, dishes, and taking 3 showers/baths a day. We've already planned on moving within the community and upgrading to a townhome this coming fall, so this just goes to show we're happy residents. I guess you could say it's like Cheers...Dominion Olde West..."Where everybody knows your name!"

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