Crestwood at Libbie
#5,166 #46 #328

What is epIQ?

Crestwood at Libbie

2330 Hampstead Avenue, Richmond, VA 23230
(390 Reviews & Surveys)
Review Quote Icon
"As of right now everything has been great! I am happy with the choice I made of moving her" ...
$1,275 - $1,425/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

2 Bedrooms

2 BDRM Classic

2 Beds, 1 Bath | 658 sq. ft.

$1,275

See Floor Plan Details

2 BDRM Premier

2 Beds, 1 Bath | 658 sq. ft.

$1,425

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B+

Review Ratings

Noise

4.6

Grounds

3.8

Safety

3.7

Office Staff

3.7

Maintenance

3.3

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

13

Manager’s Review Engagement

B+

Percentage of reviews responded to

76.92%

Manager’s Review Reply Time

B

Average time to respond to reviews

17.92 days

View Community Timeline
View Community Timeline

Crestwood at Libbie Reviews

(67)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating

Updated Review

Review Author Icon

Resident 1126623

Verified Resident 2023 - 2024

3/26/2024

My experience has been good so far. The staff is nice and it always looks nice outside for when you have visitors. The rooms are spacious and is great for a little family or someone who wants to live alone.

    Review Author Icon

    Resident 1209274

    Verified Resident 2020 - 2023

    12/17/2023

    I'll give you an example of one of my big problems. They ask us not to put anything in the hallways. There is a cooking range. That's been sitting in the hallway for weeks after they replace one out of an apartment to me that's… See More >

      Updated Review

      Review Author Icon

      Resident 803447

      Verified Resident 2020 - 2023

      12/10/2023

      Cheap for a reason. Staff on site?? No. Parking? Maybe? Don't count on privacy bc you can hear your neighbor take a deep breath. Maintenance is bothersome to them. Garbage mountains. Mold. Mold. Mold.

        Updated Review

        Review Author Icon

        Resident 759903

        Verified Resident 2020 - 2023

        10/30/2023

        Nice quiet atmosphere after renovations were done. Price initially was fair in comparison to the style of the apartments. At the current price the apartments are not matching the quality of the price.

          Manager

          10/31/2023

          Crestwood at Libbie
          Thank you for your review. We're glad to hear that you're enjoying the quiet atmosphere at Crestwood at Libbie after renovations. We understand your concerns regarding the price and we strive to provide a high quality living experience that is a fair value. We appreciate your feedback and will take it into consideration as we continuously work to improve our community.
          Review Author Icon

          Resident 1192123

          Verified ProspectVisited 2023

          10/23/2023

          Tee was nice and pretty smile showed us a good standing apartment and welcomed us with care I guess you can't judge the reviews that's online you have to come see in person and look in the apartment and areas for your self

            Manager

            10/24/2023

            Crestwood at Libbie
            We appreciate your five-star feedback! It's great to hear that Tee was able to provide you with such a wonderful experience. At Crestwood at Libbie, we always aim to provide accurate and helpful information so that our residents and prospective residents can make informed decisions. Thank you for giving us the opportunity to show you what our community has to offer. Thank you again!
            Review Author Icon

            Resident 1191916

            Verified ProspectVisited 2023

            10/22/2023

            my experience was informative patient and productive. the leading agent explained everything she left nothing out she was prompt and i was very pleased with her attitude and her answering any questions i may have had concerning renting she was amazing .

              Manager

              10/24/2023

              Crestwood at Libbie
              We appreciate your kind review! We're glad to hear that our agent was able to provide you with comprehensive and prompt service. At Crestwood at Libbie, we aim to create a positive and productive experience for all our prospective residents. Your feedback is invaluable. If you have any more questions or need further assistance, please don't hesitate to contact us at www.ross-companies.com/contactus.

              Updated Review

              Review Author Icon

              Resident 815356

              Verified Resident 2020 - 2023

              9/26/2023

              I have enjoyed living at Crestwood at Libbies for the past 3 years. The general maintenance man, Shorty is particularly kind and helpful. The neighborhood is quiet and peaceful. I do have an issue with the irregularity of maintaining the HVAC system,… See More >
                Manager

                9/27/2023

                Crestwood at Libbie
                We appreciate your feedback and are glad to hear that you have enjoyed your time at Crestwood at Libbie. It's wonderful to hear that Shorty has been a helpful presence. We are, however, very sorry to hear about the issue you're experiencing with the HVAC system. We understand your concern. We encourage you to contact us directly at www.ross-companies.com/contactus so we can discuss this matter further. Your comfort and satisfaction are important to us. Thank you for bringing this to our attention.
                Review Author Icon

                Resident 1183695

                Verified Resident 2023

                9/24/2023

                So far, it is a nice place. Trash needs to be better managed. Staff is wonderful and truly tries. The grounds are clean. The community is quiet. I am basically content minus the multiple requests for screens in windows

                  Manager

                  9/26/2023

                  Crestwood at Libbie
                  Thank you for taking the time to leave a review. We're glad to hear that you find Crestwood at Libbie to be a nice place and that you appreciate our staff and the cleanliness of our grounds. We understand your concern regarding trash management. Please reach out directly to the community or at www.ross-companies.com/contactus so that we can take care of your window screens. We appreciate your feedback as it helps us improve our community.
                  Review Author Icon

                  Resident 1160027

                  Verified Resident 2020 - 2023

                  7/16/2023

                  The complex, itself is ok. It's the management that is horrible.Ive had a plumbing issue that lasted approximately 14 months. I had put in endless maintenance requests and still nothing was done about it. Other than that, everything else is ok

                  Manager

                  7/18/2023

                  Crestwood at Libbie
                  Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the delay in addressing your plumbing issue. We take all maintenance requests seriously and strive to resolve them as quickly as possible. We would appreciate the opportunity to discuss this further with you and work toward a solution. Please reach out to us at www.ross-companies.com/contactus at your earliest convenience. Thank you for choosing Crestwood at Libbie as your home.
                  Review Author Icon

                  Resident 1151514

                  Verified Resident 2022 - 2023

                  6/18/2023

                  Estoy muy satisfecha de vivir en este lugar no hay mejor elecci?n as? que todo est? serca las tiendas restaurantes las rutas me parece perfecto lugar siento tranquilidad porque las personas viven en orden y sin esc?ndalo.

                  Manager

                  6/27/2023

                  Crestwood at Libbie
                  ¡Muchas gracias por tu comentario positivo! Nos encanta escuchar que te encante tu apartamento, la ubicación y los vecinos. ¡Esperamos tenerte como residente por mucho tiempo!
                  Review Author Icon

                  Resident 1144893

                  Verified ProspectVisited 2023

                  5/28/2023

                  Very standard tour experience nothing really wowed us. The agent was a great conversationalist and accommodating. Community and apartment could've been way cleaner. Would prefer more amenities or specials for applying. Would not rent here as the cleanliness did not meet our expectations.

                    Manager

                    5/30/2023

                    Crestwood at Libbie
                    Thank you for taking the time to tour with us and sharing your feedback. At Crestwood at Libbie, our team works hard to maintain the cleanliness and comfort of our community. We regret this quality was not met during your visit. Our common areas are cleaned on a regular basis and we make it a priority that our homes are cleaned and prepped for the next resident moving in. Though we understand your disappointment, we can assure you that our team will make cleanliness a top focus moving forward. We appreciate your feedback as it helps us to improve all areas of our community. Thanks again for visiting Crestwood at Libbie and if you have any further questions or concerns that we can clarify, please do not hesitate to reach out to us. Thank you!
                    Review Author Icon

                    Resident 1134652

                    Verified Resident 2023

                    4/25/2023

                    The move in process was super easy and the leasing office works with you they are polite and answer all your questions and really make you feel welcomed I will definitely look into renting here again in the next years to come the apartments are… See More >
                      Manager

                      4/25/2023

                      Crestwood at Libbie
                      Welcome to Crestwood at Libbie! We're thrilled to welcome you as part of the family! We're glad we could help make it a smooth move-in process for you! We look forward to your future experiences with us. If there's anything else we can do to help you settle in, please let us know. Thanks!
                      Review Author Icon

                      Resident 1128850

                      Verified Resident 2023

                      4/6/2023

                      The maintenance man to me doesn't fix anything and every time he see you he's going to say I be there today and never shows. He broke my mailbox key in the mailbox and have yet to fix it and he haven't been back to… See More >
                        Manager

                        4/6/2023

                        Crestwood at Libbie
                        We're sorry to hear of this encounter and we apologize for any delays and inconveniences in getting your concern resolved. We want to make sure your maintenance concerns are taken cared of ASAP. Please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. We apologize again and we hope to hear from you soon.
                        Review Author Icon

                        Resident 1123213

                        Verified Resident 2021 - 2023

                        3/19/2023

                        Pest problems, crappy neighbors, parking is always a disaster. Rent is high for what you actually get here. Dumpsters typically overflowing with trash piled up outside of it. One neighbor likes to let her dog out without a leash and no supervision and doesn't care… See More >
                          Manager

                          3/27/2023

                          Crestwood at Libbie
                          Our team was sorry to learn of challenges you’ve encountered and we sincerely apologize your living experience at Crestwood at Libbie was not of the quality you expected. Our team wants nothing more than complete resident satisfaction and we value your feedback. Our maintenance team and office staff work hard to keep our community clean and presentable while also encouraging residents to do their part in maintaining the cleanliness of the community. When residents violate trash rules, we diligently send out violation notices. We set a high standard for ourselves and we would like the opportunity to make things right and discuss your concerns with you so we can address them immediately. If you would like to further discuss your concerns, please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. Thank you for voicing your concerns as we take such matters very seriously and look forward to hearing from you.
                          Review Author Icon

                          anonymous

                          Resident 2022 - 2023

                          3/10/2023

                          The most disgusting and vile place to live run by people equally as vile

                          There is a world of foul language and anger that could fuel this entire review but my anger and concern will do no good as it has been ignored for months. This property is disgusting and unkept. It's not worth almost $1500 of rent in… See More >
                            Manager

                            3/17/2023

                            Crestwood at Libbie
                            We’re sorry to hear of your disappointment regarding your living experience and sincerely apologize for all of the challenges you encountered while living with us. At Crestwood at Libbie, we value a positive and comfortable living experience and want our residents to feel taken cared of. Our management and maintenance team have responded to and worked promptly and diligently to resolve your maintenance concerns. Our maintenance team also visited your unit daily to check on your home throughout the weekend to work on resetting the power. We acknowledge this is an ongoing process and we will be sure to continue to keep you updated along the way of any maintenance activity. We appreciate your patience and cooperation as our team works diligently to resolve the matters discussed. In the meantime, please continue to communicate with our management team for further questions or concerns. Thank you.
                            Review Author Icon

                            Resident 1111854

                            Verified Resident 2021 - 2023

                            2/9/2023

                            This property is disgusting and unkept. It's not worth almost $1500 of rent in any capacity. The pests and rodents that have been infested in over 50% of the units are of little or no concern management. Screens, mold, mildew, heat, filters, trash receptacles are… See More >
                              Manager

                              2/10/2023

                              Crestwood at Libbie
                              Thank you for bringing your concerns to our attention and we’re sorry to hear about your experience. We take pest control matters very seriously and encourage residents experiencing issues to contact us so we can schedule service immediately. We also apologize for any maintenance concerns you've encountered. We would like the opportunity to make things right and resolve these issues ASAP. Please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. We apologize on our behalf for any challenges you may have experienced in reaching out to us. It’s important to us that our residents are more than satisfied. With the opportunity, we are intent on making this right and hope you will allow us to speak with you to discuss your concerns. Thank you for your feedback and we look forward to assisting you!
                              Review Author Icon

                              Resident 1106159

                              Verified Resident 2021 - 2023

                              1/26/2023

                              Very unpleasant, not consistent, requesting new leasing consultant, no communication, very rude , never at office , do not help tenants when in need, inappropriate emails being sent . Very unorganized.

                                Manager

                                1/26/2023

                                Crestwood at Libbie
                                We're sorry to hear of your less than satisfactory experience. At Crestwood, we strive to provide exceptional service and a positive living experience and we apologize for all of the challenges you've encountered. We want to make it up to you and have all of your concerns addressed. Please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. Thank you and we look forward to hearing from you.
                                Review Author Icon

                                Resident 1102941

                                Verified Resident 2022 - 2023

                                1/15/2023

                                Property is becoming rundown and the contractors they hire do not fix it properly so they can be called back over and over wasting property money and time? we are getting new management so I'm holding out hope for these issues to be fixed? but… See More >
                                  Manager

                                  1/17/2023

                                  Crestwood at Libbie
                                  We're sorry to hear of your disappointment. We take maintenance concerns very seriously and work to promptly and diligently address all concerns. We would like the opportunity to make things right and follow up with you to ensure your maintenance concerns are resolved. Please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. Thank you and we look forward to providing you immediate assistance!
                                  Review Author Icon

                                  anonymous

                                  Resident 2022

                                  12/21/2022

                                  Worst experience

                                  The worst place you could pick to live. I wouldn’t recommend it to anyone. Management and the leasing office are scumbags that are ignorant and unprofessional at best. They go out of their way to screw everyone over. Couldn’t care less about your signed lease… See More >
                                    Manager

                                    12/22/2022

                                    Crestwood at Libbie
                                    Your feedback is appreciated. We’re sorry to hear of your disappointment. Respect is given to all of our residents and we expect the same in return as we work to assist all of our residents. We can assure you that our team handles each resident concern with urgency. With the opportunity, our team is more than happy to speak with you to further discuss any areas that you may be unhappy with. Please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. We apologize on our behalf for any challenges you may have experienced and we want to make things right. We hope to hear from you soon!

                                    Updated Review

                                    Review Author Icon

                                    Resident 1040921

                                    Verified Resident 2021 - 2022

                                    10/23/2022

                                    All the reviews online are pretty accurate?very disappointing. Roaches, loud neighbors, overflowing trash, broken down abandoned cars, no amenities. I wish it was better for myself and my kids???????

                                      Manager

                                      10/23/2022

                                      Crestwood at Libbie
                                      We're sorry to hear of your disappointment and apologize for all of the challenges you've encountered throughout your living experience with us. When neighbor or noise concerns arise, we send out notices to residents as a warning to correct the issue once notified of the concern. Regarding overflow of trash, our maintenance team works hard to ensure garbage disposal is regularly maintained. However, we acknowledge this is an ongoing issue which we're working with our trash vendors to address. However, we also encourage residents to notify us of any area that needs attention in which we'll be sure to address immediately. If you would like to discuss any other areas of concern with us, we invite you to contact our ResidentHelp team by using the following link http://bit.ly/2ZKI80w and we'll be sure to have someone contact you directly. We acknowledge there's always room to improve and we appreciate your feedback. We'll be sure to forward your comments to our team so we can work on community improvements. Thank you!
                                      Review Author Icon

                                      Resident 1074158

                                      Verified Resident 2022

                                      10/10/2022

                                      Matthew was courteous, friendly, and knowledgeable. The community was very quiet. I wasn't crazy about the parking situation. There's street parking and a few parking spaces. You may have to park far away if you come home late in the evening. The picnic/bbq area was… See More >
                                        Manager

                                        10/10/2022

                                        Crestwood at Libbie
                                        Thank you so much for your valuable feedback. We're happy to hear of your overall positive living experience and we appreciate your kind recognition of our manager, Matt. It's good to know you were provided exceptional service and are enjoying a comfortable experience. We are taking your feedback regarding our amenities under consideration for future community improvements. Thank you!
                                        Review Author Icon

                                        Resident 1073755

                                        Verified Resident 2021 - 2022

                                        10/9/2022

                                        It was an abysmal experience to live in the complex and the management was even worse to experience and deal with. There is still a power line dangling from the poles where a limb fell from a tree. It's pretty bad.

                                          Manager

                                          10/17/2022

                                          Crestwood at Libbie
                                          We're so sorry to hear of your disappointment. The comfort and safety of our residents is important to us and we appreciate you bringing your concerns to our attention. We're forwarding your comments regarding the power line to our management and maintenance team so we can have this addressed ASAP. Thanks again for your feedback. If there's anything else we can do to assist you, please let us know.
                                          Review Author Icon

                                          Resident 1047106

                                          Verified Resident 2022

                                          7/21/2022

                                          As of right now everything has been great! I am happy with the choice I made of moving here. The staff in the office has been great and very responsive. The apartment has been the cleanest apartment I've ever experienced during move in.

                                            Manager

                                            7/21/2022

                                            Crestwood at Libbie
                                            We appreciate your 5-star review and we're honored to know you are happy with your decision to live with us. We're glad to hear you were provided exceptional service. Thanks again and we look forward to many more great experiences at Crestwood at Libbie!
                                            Review Author Icon

                                            Resident 1040280

                                            Verified Resident 2021 - 2022

                                            6/28/2022

                                            Overall the community is in a great location close to everything and nearest elementary school is literally a 5min or less. Only issue i have is with the trash and how everyone throws the garbage outside of the big trash can and not in it.… See More >
                                              Manager

                                              6/28/2022

                                              Crestwood at Libbie
                                              Thank you for your feedback. We're happy to hear our convenient location has been a great fit for you. Regarding garbage, we are sending out an announcement informing residents of proper garbage disposal. We understand the importance of a clean and comfortable community and we're proactively working to ensure this. We appreciate your recognition of our maintenance team. We hope you'll let us know if there's anything else we can do to increase your comfort. Thanks!

                                              Updated Review

                                              Review Author Icon

                                              Resident 912874

                                              Verified Resident 2020 - 2022

                                              6/28/2022

                                              Are you able to put a GRTC bus stop at the corner of Hampstead Ave Richmond, VA 23230 and N Crestwood Ave Richmond,VA 23230. Are you able to turn a couple of empty units to on site laundry center Automatic Leasing washer and dryers damage… See More >
                                                Manager

                                                6/28/2022

                                                Crestwood at Libbie
                                                Thank you for your review and we value your feedback. We appreciate your positive rating! We acknowledge there's always room to improve and we certainly would be more than happy to discuss any areas of our community with you. We invite you to contact our leasing office at your earliest convenience. Thanks!

                                                Features & Amenities

                                                Laundry
                                                • Washer/Dryer Connections
                                                Parking
                                                • Ample Open Parking Available
                                                Pets
                                                • Dogs Allowed
                                                • Cats Allowed
                                                Other
                                                • Bright Open Floor Plan
                                                • Plank Flooring
                                                • Premium Countertops
                                                • Premium Kitchen Cabinetry and Bathroom Vanities
                                                • Premium Lighting Package
                                                • Renovated Floorplans
                                                • Scenic Landscaping
                                                • Stainless Steel Appliances
                                                Show Less
                                                Show More

                                                Leasing

                                                The new Crestwood at Libbie has undergone an extreme makeover! Come see it for yourself!
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 05:00 PM
                                                • Saturday: Closed
                                                This community is managed by

                                                ROSS Management Services

                                                A
                                                A
                                                Communities
                                                24

                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 390 number of votes by renters, Crestwood at Libbie is currently rated 3.8 out of 5 stars.
                                                Crestwood at Libbie is rated 3.8/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                Crestwood at Libbie is rated 3.3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                Crestwood at Libbie is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                Crestwood at Libbie is rated 3.7/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                Crestwood at Libbie is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                Crestwood at Libbie is rated 3.7/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                Managers have responded to 76.9231% of their community reviews in the past year.
                                                Managers have replied within 17.92 days to their community reviews in the past year.
                                                ROSS Management Services
                                                Dogs Allowed
                                                Cats Allowed
                                                2 Beds, 1 Bath

                                                Contact Property

                                                Crestwood at Libbie

                                                March 2024

                                                Sun
                                                Mon
                                                Tue
                                                Wed
                                                Thu
                                                Fri
                                                Sat
                                                1
                                                2
                                                3
                                                4
                                                5
                                                6
                                                7
                                                8
                                                9
                                                10
                                                11
                                                12
                                                13
                                                14
                                                15
                                                16
                                                17
                                                18
                                                19
                                                20
                                                21
                                                22
                                                23
                                                24
                                                25
                                                26
                                                27
                                                28
                                                29
                                                30
                                                Beds

                                                0

                                                Baths

                                                0

                                                Crestwood at Libbie is a 658 sq. ft. apartment in Richmond in zip code 23230. This community has a 2 Beds, 1 Bath, and is for rent for $1,275 - $1,425. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

                                                Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.