I have lived here for almost a year and will be renewing my lease.

While some of the complaints are valid, I felt that it was important to let potential tenants know that management has had a major upgrade and are both friendly and helpful. Due to some unfriendliness (to put it mildly) by the employee who finalized my lease, I was a little worried but weeks after moving in, new management stepped in and there was a noticeably HUGE improvement in the community.

Like most apartment dwellers, I have a few complaints but given the location, style and the fact that all utilities are included, the positives outweigh the negatives.

User Responses
From: Anonymous	Date: 09/18/2008
The fake positive postings from the office staff are very compelling. Unfortunately, the damage is done and everyone in Richmond views this property as a total slum and the management as incompetent. I guess your only hope for tenants are people who are new to Richmond that don't know any better...although word of mouth can be pretty powerful. There are clearly several former tenants, like myself, who are very strong detractors. And we will continue to alert people of our awful experiences at Canal Walk because no one deserves to have such a terrible living environment.
From: Anonymous	Date: 09/18/2008
Just an FYI, I am not fake office staff. Like I said before, I'm not saying the lofts at canal are perfect as I have some complaints of my own but there has been an improvement in the past six months. Everyone has their own opinion based on their own experiences--I have had horrible experiences in some of the top rated apartment complexes on this site. So like another poster said, potential new tenants should check it out themselves and see if it works for them or not.

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