London Towne Apartments

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London Towne Apartments

5618 Eunice Drive, Richmond, VA 23228
(172 Reviews)
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"Love my apartment! Great Customer Service! Great Location!" ...
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Floor Plans & Pricing

1 Bedroom

Lanai

1 Bed, 1 Bath | 660 sq. ft.

See Floor Plan Details

Essex

1 Bed, 1 Bath | 643 sq. ft.

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Surry

1 Bed, 1 Bath | 581 sq. ft.

See Floor Plan Details

2 Bedrooms

Chelsea

2 Beds, 2 Baths | 897 sq. ft.

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Heather Townhouse

2 Beds, 1.5 Baths | 981 sq. ft.

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Hempstead

2 Beds, 1 Bath | 797 sq. ft.

See Floor Plan Details

Arlington

2 Beds, 1 Bath | 1,008 sq. ft.

See Floor Plan Details

3 Bedrooms

Holly

3 Beds, 2.5 Baths | 1,370 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

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Review Ratings

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Office Staff

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Maintenance

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Neighborhood

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Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

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Number of reviews in the past 365 days

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Manager’s Review Engagement

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London Towne Apartments Reviews

(171)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2019 - 2023

1/9/2023

DO NOT MOVE HERE, Rosa the manager is unqualified, disrespectful

This place is terrible, do not move here,, Rosa the so called manager, is disrespectful, unqualified and cares only about the rent. It's the worst ace I've ever lived, So if you move here ,,good luck with Rosa. You have been warned… See More >
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    anonymous

    prospectiveVisited 2022

    10/18/2022

    I wouldn’t allow my dog to live in London Towne I have a family member who lives there the maintenance lady but rat gel out for roaches the neighbor had roaches so back you could see them crawling on the outside of the door now… See More >
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      Kara_M187

      Resident 2019 - 2022

      7/20/2022

      Dee is the BEST

      Dee has made Living here absolutely wonderful. She always goes above and beyond. She is also really good to my 2 children. This company is so blessed to have an employee like her working for them. I remember it had just snowed a bunch. I… See More >
        Manager

        7/28/2022

        London Towne Apartments
        Hey there, thank you for the review! Customer satisfaction is our top priority at GSC, and we appreciate the opportunity to have exceeded your expectations!
        Review Author Icon

        anonymous

        Resident 2017 - 2022

        7/14/2022

        Property management is the best

        I've recently had some issues with the surrounding residents not abiding by the current rules of the property, examples trash and loud music/noise during all hours of the night. I reach out to Rosa Henao who has the been the biggest help and supporter of… See More >
          Manager

          7/19/2022

          London Towne Apartments
          Thank you so much for your positive comments about London Towne! We are so happy that you have had such an amazing experience with our team and at our community! We will make sure to pass along your comments to the team. Please let us know if there is anything else we can assist you with in the future.
          Review Author Icon

          anonymous

          Resident 2019 - 2022

          3/30/2022

          Cannot wait to leave this damn apartment

          London towne just wants your money. They charged me a bill that was their responsibility & on top of that bill that they owe utility company, LT charged me a hefty fee plus pay their bill for them. I showed proof that they owe the… See More >
            Manager

            5/3/2022

            London Towne Apartments
            Hello, we would like to apologize for your experience at London Towne. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at your earliest convenience. We value your feedback and welcome the opportunity to address our methods of communication.
            Review Author Icon

            Darlene_W971

            Resident 2019 - 2022

            1/18/2022

            They say first calls customer service but that’s BULL ----. Let me tell y’all, We have been living her since 2019 and it has been nothing but pure HELL. When we first moved in the the dish washer flooded. Every other month we are having… See More >
              Manager

              1/27/2022

              London Towne Apartments
              Dear Darlene, thanks for your review at London Towne Apartments. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience at London Towne Apartments. Please reach out to our leasing office at 804-270-0117 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review!
              Review Author Icon

              anonymous

              Resident 2021

              6/9/2021

              The fact that I have to deal with noises from my neighbors and that nothing works in my apartment is not only frustrating . My ceiling is leaking and there are insects everywhere. I have complained and no one in the office has an ounce… See More >
                Manager

                6/10/2021

                London Towne Apartments
                Dear resident, we would like to apologize for your experience at London Towne. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at 804-270-0117 at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.
                1.0(1 rating)

                Updated Review

                Review Author Icon

                anonymous

                Resident 2020 - 2021

                5/7/2021

                I moved in 5/2020 and within three weeks the hot water heater went out. I stayed without hot water for almost a week. On top of all the issues I have had here (see other reviews)… guess what?! 5/2021 the hot water heater is out… See More >
                  Manager

                  5/15/2021

                  London Towne Apartments
                  Dear resident, we are disappointed to see your negative portrayal of our community and to see that your experience does not reflect the comfort we aim to provide our residents. Please give our office a call if you would like to discuss your situation further.
                  1.0(1 rating)
                  Review Author Icon

                  Tanya237

                  Resident 2020 - 2021

                  2/3/2021

                  It is hard to narrow it down as there are so many things I enjoy about living here. I will mention a few. For starters the staff in the rental office is friendly and helpful all of the time. Every experience with them has been… See More >
                    Manager

                    2/8/2021

                    London Towne Apartments
                    Thank you so much for this awesome 4-star rating of London Towne, Tanya237! Providing excellent customer service to all of our residents is one of our top priorities! Have a wonderful week and please be sure to let us know if there is ever anything we can do to help make your experience even better!
                    1.0(1 rating)
                    Review Author Icon

                    anonymous

                    Resident 2018 - 2020

                    3/12/2020

                    I moved here with the inclination that we were making a great choice for my new little addition. Now, I am literally counting the days to the end of this lease. July is that you!?!? You see all of the signs letting you know that… See More >
                      Manager

                      8/3/2020

                      London Towne Apartments
                      Hello, it saddens us to see your experience with our community wasn’t more positive. Our residents and future residents are important to us and while we strive to provide excellent service, we are sorry we missed the mark with you. Please give our office a call if you would like to discuss your situation further. Thank you
                      Review Author Icon

                      Robbie05

                      Resident 2019 - 2020

                      2/18/2020

                      This apartment complex is HANDS DOWN the worst I have ever experienced. I was told to give specific examples to support my allegations. They are as follows: (1) I HAVE NO HEAT!!!!!! I have NEVER had heat. I have lost count of the times I… See More >
                        Manager

                        3/4/2020

                        London Towne Apartments
                        Hello Robbie, It saddens us to see your experience with our community wasn't more positive. Our residents are important to us and while we strive to provide excellent service, we are sorry we missed the mark with you. We would welcome the opportunity to address any concerns you may have in greater detail and hope to work together to improve your rating of our community. Please feel free to give us a call or stop by the office. Thank you
                        1.0(1 rating)
                        Review Author Icon

                        Mary E._E

                        Resident 2020

                        6/16/2020

                        I have lived here for a year now and am very pleased with my community, the office staff and the maintenance and security7. There have been minor issues but the office staff gave given me their full attention with the utmost respect. Maintainence has taken… See More >
                          Manager

                          1/17/2020

                          London Towne Apartments
                          Thank you, Mary! We're happy to hear our dedicated maintenance team was able to resolve your issues for you quickly so that you could get back to fully enjoying your London Towne home. Feel free to drop by the office or give us a ring if you require any additional assistance moving forward. Our team is here to help! Thanks again!
                          Review Author Icon

                          anonymous

                          Resident 2019

                          8/21/2019

                          I am literally counting down the days until I move out of this place. If you enjoy getting a full nights rest, this isn't the apartment for you. From the time my upstairs neighbors get home, walk around thorough out the night, and wake in… See More >
                            Manager

                            8/3/2020

                            London Towne Apartments
                            We are disappointed to see your negative portrayal of our community and to see that your experience does not reflect the comfort we aim to provide our residents. Please give our office a call if you would like to discuss your situation further.
                            Review Author Icon

                            anonymous

                            Resident 2018 - 2019

                            4/5/2019

                            These people are scam artists. They have a towing HOUSE in south side where they steal the residents cars ILLEGALLY and make you pay $200 to get it back. We did not recieve a notice to move our car for parking lot repairs and they… See More >
                              Manager

                              4/10/2019

                              London Towne Apartments
                              We are truly sorry to hear about your frustrations. We apologize for any inconvenience you've experienced in your home. Luckily, we have ways of solving this problem. Please schedule an appointment with our front office at your earliest convenience so that we can resolve your concerns as quickly as possible!
                              Review Author Icon

                              abigail.trumbo

                              Resident 2017 - 2019

                              3/11/2019

                              I definitely would not recommend living here. My lock broke today and when I came back from playing in the neighborhood with my toddler and infant, I couldn't get back into my home. I called the leasing office for help, and they told me to… See More >
                                Manager

                                3/13/2019

                                London Towne Apartments
                                Thank you for taking time to rate us; we see that your time at our community has resulted in just a one-star ranking. We do our best to offer all residents a good living experience, and we're so sorry to have missed the mark with you. If you'd like to discuss any specifics about your situation, please stop by our office or call us at your earliest convenience to talk --we hope to hear from you soon!
                                Review Author Icon

                                Chap1

                                Resident 2015 - 2019

                                1/31/2019

                                I have lived here for 4 years and got moved to a renovated apartment 7 months ago because they had to renovate the apartment I was in. They raised my rent $300 a month and gave me an apartment that really wasn't renovated first off… See More >
                                  Manager

                                  2/2/2019

                                  London Towne Apartments
                                  We appreciate you sharing your thoughts about our community with us. Our team works diligently to keep in contact with residents, despite the high volume of requests, and we're sorry that this was not your experience. We're always looking for ways to improve, so please give our office a call to let us know about any additional feedback you have, thank you and we hope to hear from you soon so that we can reach a resolution as soon as possible!
                                  Review Author Icon

                                  anonymous

                                  Resident 2018

                                  10/24/2018

                                  I have bad experience from maintenance and management. The heater is not working and stopped working but no one take care. I have small babay and my apartment is too Cold, I called maintenance 4 days ago but still waiting.

                                    Manager

                                    10/25/2018

                                    London Towne Apartments
                                    Thank you for taking the time to leave your feedback! We're always striving to improve our resident experience and would love to talk with you further to see if we can help address your concerns. Please contact us at your earliest convenience at 804-270-0117. Thank you and have a great day.
                                    Review Author Icon

                                    SheKenya_K

                                    Resident 2017 - 2018

                                    10/23/2018

                                    By far the worst place I've ever lived. First, our townhouse wasn't even ready when we came to move in. We've literally had to put in a maintenance request at least twice a week since we've been living here. Our electricity in our house goes… See More >
                                      Manager

                                      10/24/2018

                                      London Towne Apartments
                                      Thank you for providing your feedback and letting us know about this issue, Shekenya_k. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on ( 804) 270-0117 and we'd be happy to help you out. -London Towne
                                      Review Author Icon

                                      AnaGiles

                                      Resident 2015 - 2018

                                      8/30/2018

                                      I enjoy living here. Any time I have an issues the office staff is always there to help. Maintenance can take long sometimes but I understand how busy they are. They recently installed a brand new playground near my apartment which is perfect for my… See More >
                                        Manager

                                        8/31/2018

                                        London Towne Apartments
                                        Hi there, thanks for taking the time to share your valued opinion with us at London Towne. We take pride in giving outstanding service to every resident and we're so happy to receive your compliments and appreciation. Reviews like this are always inspiring for our team to read and help to motivate us even further! If you should have any questions, please do not hesitate to call or visit the office. Thank you again for your kind words.
                                        Review Author Icon

                                        anonymous

                                        Resident 2018

                                        8/8/2018

                                        Great community, helpful and friendly staff and I love the location. I can go anywhere in a minutes. My apartment is very spacious and I love the new pet park that is being installed. I can't wait for it to be completed so I can… See More >
                                          Manager

                                          8/8/2018

                                          London Towne Apartments
                                          Hi there, Thanks for taking the time to share your valued opinion with us at. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Our dedicated staff will be pleased to learn of your high praise. If you should have any questions, please do not hesitate to call or visit the office. Thank you again for your Kind Words.
                                          Review Author Icon

                                          Catherine McKenzie

                                          prospectiveVisited 2018

                                          3/19/2018

                                          After looking at multiple complexes in the area, I have to say that this was the best experience my boyfriend and I have had. We felt welcomed, validated, and heard. All of our questions were answered and our tour guide even stayed an hour after… See More >
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                                            JonesLinda002

                                            prospectiveVisited 2018

                                            3/9/2018

                                            I tour this community last week and appreciate how helpful and professional the leasing agent was. She explained the whole process and gave a nice tour of their model apartment. I’m not moving until 4 months from now and even though I’m still shopping other… See More >
                                              Review Author Icon

                                              MonikaMills

                                              Resident 2018

                                              3/3/2018

                                              My family and I love our new home, the community is clean and quiet. We are so close to everything. The apartments are also pretty big and affordable. I have good bright is as well. Management has been helpful from the beginning.

                                                Review Author Icon

                                                WillMoore

                                                prospectiveVisited 2018

                                                2/16/2018

                                                I toured today and was pretty pleased with their customer service. All office members were welcoming and friendly and very knowledgeable. Property is well-kept, I did check reviews but will take them with a grain of salt. I will be coming back this weekend with… See More >
                                                  Review Author Icon

                                                  MokhadaLeen

                                                  Resident 2018

                                                  2/13/2018

                                                  This is a great community to live at. I have been here for 6 months now and have nothing negative to say. Things do break like you would expect on a property that was built years ago but service tries to get them repaired right… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed

                                                    Leasing

                                                    If you re looking for the most convenient location in Richmond, Virginia s West End, you ve come to the right place! These roomy one, two or three-bedroom apartments are perfectly situated near the intersection of West Broad Street and Parham Road, with easy access to I-64. The garden or townhouse homes feature updated kitchens with stainless steel appliances. Washers and dryers are included in each home, and FiOS (for high-speed internet and TV) is available. There are endless shopping and dining opportunities in the area, from The Shops at Willow Lawn to Short Pump Town Center. Major employers such as Altria and Reynolds are nearby, as are Innsbrook, Forest Office Parks and the Henrico County Government Complex. Downtown is just minutes away, and Henrico Doctors Hospital-Parham is next door. Excellent Henrico County schools are nearby. There s a playground for the kids, a fitness center for workouts and a huge pool for summer fun. You ll be perfectly placed at London Towne!
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    GSC

                                                    C-
                                                    C-
                                                    Communities
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                                                    Questions & Answers (2)

                                                    Demetreus_H
                                                    Asked on: 09/05/2022
                                                    Q: What’s the late fee for rent if it’s after the 5th
                                                    Anonymous
                                                    Asked on: 11/15/2017
                                                    Q: Can you use a debit card to pay rent (or what other rent payment options are there)?
                                                    Anonymous
                                                    Answered on: 01/26/2018
                                                    A: Yes. They have a debit machine in the office and also have a resident portal you can make online payments at
                                                    Anonymous
                                                    Answered on: 11/15/2017
                                                    A: Yes but don't live in London Towne!

                                                    Frequently Asked

                                                    GSC
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths

                                                    Check Availability

                                                    London Towne Apartments

                                                    March 2024

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                                                    London Towne Apartments is a 581 - 1,370 sq. ft. apartment in Richmond in zip code 23228. This community has a 1 - 3 Beds, 1 - 2.5 Baths Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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