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St. John's Wood

901 St. Johns Wood Drive, Richmond, VA 23225
(217 Reviews)
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"The best community to live in South Richmond the office staff is great. They just remodele" ...
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Floor Plans & Pricing

1 Bedroom

1br/1ba

1 Bed, 1 Bath | 710 - 764 sq. ft.

See Floor Plan Details

2 Bedrooms

Bedford / Stratford

2 Beds, 2 Baths | 1,076 - 1,087 sq. ft.

See Floor Plan Details

2br/1.5ba

2 Beds, 1.5 Baths | 1,022 - 1,100 sq. ft.

See Floor Plan Details

Cheyne/Cheyne Loft

2 Beds, 1 Bath | 992 sq. ft.

See Floor Plan Details

3 Bedrooms

Euston

3 Beds, 2.5 Baths | 1,270 sq. ft.

See Floor Plan Details

3br/2ba

3 Beds, 2 Baths | 1,258 - 1,336 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D
D

Renter Ratings

C+

Review Ratings

Noise

3.8

Grounds

1.5

Safety

2.8

Office Staff

2.8

Maintenance

2.8

Neighborhood

3.8

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

4

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

St. John's Wood Reviews

(216)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2022 - 2024

1/15/2024

Maintenance Workers

Me & my Husband would like for St. Johns Woods to recognize 2 very hard working maintenance employees by the names of Mark & Kevin! They’re very professional, always get the problems fixed, etc. We’re very aware of how hard it is to find and… See More >
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anonymous

Resident 2022 - 2023

7/30/2023

Don’t rent here!

Do not rent here! For starters, they have an unbelievable ROACH problem. I had maintenance come out and spray several times, and still had issues, regardless of how clean you keep the apartment(maintenance actually pointed out how clean the apartment was). When I discussed this… See More >
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anonymous

Resident 2020 - 2023

5/25/2023

Maintenance

Shawn is very knowledgeable. He’s very polite. We need more guys like him ! Upon entering, your unit he’s always straight to the problem. He’ll let you know what he’s doing and how he’s fixing it. I deeply appreciate his professionalism.… See More >
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    anonymous

    Resident 2019 - 2022

    6/9/2022

    Awful management and maintenance

    I lived at St. Johns Wood Apartments from January, 2019 until May, 2022. I was a quiet tenant, followed the rules, and was never late on rent. The apartments are cute enough if you don’t look too hard and I did like my neighbors at… See More >
      Manager

      6/15/2022

      St. John's Wood
      Hello, While we welcome all feedback, we are disappointed by this characterization of our community. Please be assured that we strive to provide professional and courteous service at all times. We apologize for any inconvenience you may have experienced. Best wishes to you in your new home!
      Review Author Icon

      anonymous

      Resident 2019 - 2021

      5/11/2021

      This was my first apartment so I was very excited. I loved the layout of my apartment. I had the loft style. A week after I moved in I started seeing huge water bugs. Months after moving in I started noticing all types of bugs.… See More >
        Manager

        5/13/2021

        St. John's Wood
        Dear resident, we would like to apologize for your experience at St. John's Wood. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at 804-320-1614 at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.
        Review Author Icon

        Mayo808080

        Resident 2017 - 2021

        2/19/2021

        I just wanted to say I notice a change since new management. This year when the snow came I was shock that the maintenance came out and shovel the snow. Before now I did it myself. I love my community. One more thing giving a… See More >
          Manager

          2/23/2021

          St. John's Wood
          Thank you for the wonderful review, Mrs. Mayo! Our team is dedicated to providing our residents with comfortable homes and we're glad we are able to do that for you. If you ever need our excellent service again, just give us a call and we'll do our best to help you.
          Review Author Icon

          anonymous

          Resident 2021

          1/18/2021

          The rental office shows discrimination and very unprofessional!! I will never live or refer anyone again to live at this office. The maintenance office is very slow and unprofessional as well. GOOD BYE!!!

            Manager

            1/19/2021

            St. John's Wood
            Dear resident, we would like to apologize for your experience at St. John's Wood. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at 804-320-1614 at your earliest convenience. We value your feedback and welcome the opportunity to address our methods of communication.
            Review Author Icon

            Miaximus

            Resident 2018 - 2019

            11/14/2020

            I lived in this community for 10 months, and moved out for a much better experience in The Point at Ashburn. The apartment was fine, the community was great. The staff however was terrible, very caustin and difficult to work with. When we finally left,… See More >
              Manager

              11/16/2020

              St. John's Wood
              Miaximus, While we welcome all feedback, we are disappointed by this characterization of our community. Please be assured that we strive to provide professional and courteous service at all times. We apologize for any inconvenience you may have experienced. Best wishes to you in your new home!
              Review Author Icon

              anonymous

              Resident 2020

              11/3/2020

              I COULD WRITE A BOOK ABOUT HOW HORRIBLE MY EXPERIENCE WAS AS A RESIDENT HERE, BUT ILL SAVE MY TIME. THIS PLACE IS TERRIBLE IT WAS A GOOD TRICK FOOLING ME TO MOVE IN. I LEARNED MY LESSON. I WILL NEVER GO BACK OR WOULD… See More >
                Manager

                11/16/2020

                St. John's Wood
                Hello, While we welcome all feedback, we are disappointed by this characterization of our community. Please be assured that we strive to provide professional and courteous service at all times. We apologize for any inconvenience you may have experienced. Best wishes to you in your new home!
                Review Author Icon

                Lnallen13

                Resident 2020

                10/9/2020

                I love living here. The leasing office was helpful and the maintinence team is fantastic. Parking is plenty, I always can park right up to my unit no problem. My neighbors are friendly. The layouts can't be beat. I felt at home from day one.… See More >
                  Manager

                  10/12/2020

                  St. John's Wood
                  Thank you so much for this awesome 4-star rating of St. John's Woods, Lnallen13! Providing excellent customer service to all of our residents is one of our top priorities! Have a wonderful week and please be sure to let us know if there is ever anything we can do to help make your experience even better!
                  Review Author Icon

                  anonymous

                  Resident 2020

                  9/16/2020

                  We've only been living here for a couple months and I'm ready for the lease to be over. I love the layout of my apartment and it's s a great amount of space but I can't even enjoy it with this roach infestation. It's been… See More >
                    Manager

                    9/24/2020

                    St. John's Wood
                    Hello, we certainly understand your concern and would like to apologize for your experience at St. John's Wood. Please give us a call at your earliest convenience. We would like to speak with you about allowing our pest control team the opportunity to exceed your expectations.
                    Review Author Icon

                    anonymous

                    Resident 2020

                    9/2/2020

                    Today, our sewage backed up spewing feces and toilet paper onto our doorstep. Our air conditioning has gone out now and it's been 48 hours since we placed a maintenance request in 90 degree weather with home insulation that is already very poor. My wife… See More >
                      Manager

                      9/3/2020

                      St. John's Wood
                      Dear resident, we would like to apologize for your experience at St. John's Wood. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at (804)3201614 at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.
                      Review Author Icon

                      anonymous

                      Resident 2020

                      3/11/2020

                      I just moved here on February 27 and I had concerns about the apartment and contacted the office several times for Maintence and I still maintenance haven't came out and took care issues that was in the apartment. Also I'm ill and I communicate that… See More >
                        Manager

                        3/12/2020

                        St. John's Wood
                        Hi there, thank you so much for taking the time leave us your feedback. As a company we value resident feedback as a resource for measuring overall satisfaction. We would appreciate the opportunity to discuss your concerns and more specific information to help resolve any issues. Please contact us at your earliest convenience. Thank you and have a great day.
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                        anonymous

                        Resident 2020

                        3/2/2020

                        I just moved here with my bf 2 days ago and so far it has been HORRIBLE! The rude staff that they have is unacceptable and how I got towed from the Shanks Towing today for parking too close to the white line outside of… See More >
                          Manager

                          3/4/2020

                          St. John's Wood
                          It saddens us to see your experience at our community hasn't been more positive. Our residents are important to us and while we strive to provide excellent service, we are sorry we missed the mark with you. We would welcome the opportunity to address any concerns you may have in greater detail and hope to work together to improve your time here at St. John's Wood. Please feel free to give us a call or stop by the office. Thank you
                          Review Author Icon

                          anonymous

                          Resident 2013 - 2020

                          2/20/2020

                          My experience at St.John Woods has been very disappointing; I have lived on the property for 7years and more recently dealing with towing company Shanks has been a nightmare! Shanks Towing company displayed bullying tactics with a Senior Citizen instead of professionally handling the discrepancy.… See More >
                            Manager

                            3/4/2020

                            St. John's Wood
                            It saddens us to see your experience with our community wasn't more positive. Our residents are important to us and while we strive to provide excellent service, we are sorry we missed the mark with you. We would welcome the opportunity to address any concerns you may have in greater detail and hope to work together to improve your rating of our community. Please feel free to give us a call or stop by the office. Thank you
                            Review Author Icon

                            anonymous

                            Resident 2020

                            2/14/2020

                            This place is a joke. The lease office "managers" do not know how to do their job. They sent me an eviction notice when my lease was already up and the judge actually laughed and asked what the heck these people are doing. They will… See More >
                              Manager

                              2/19/2020

                              St. John's Wood
                              It saddens us to see your experience with our community wasn’t more positive. Our residents are important to us and while we strive to provide excellent service, we are sorry we missed the mark with you. We would welcome the opportunity to address any concerns you may have in greater detail and hope to work together to improve your rating of our community. Please feel free to give us a call or stop by the office. Thank you
                              Review Author Icon

                              John_W641

                              Resident 2019

                              12/9/2019

                              This lease is my second lease. I am very satisfied with the staff, especially Keo. She was very informative and very very nice!!! She made the transition very smooth. I would choose Keo to handle all of my apt. Business.

                                Manager

                                12/10/2019

                                St. John's Wood
                                John, Thank you so much for your positive comments about St. John's Wood! We are so happy that you have had such an amazing experience at our team and our community! We will make sure to pass along your comments to the team. Please let us know if there is anything else we can assist you with in the future.
                                Review Author Icon

                                anonymous

                                Resident 2019

                                11/25/2019

                                What an awesome place to live! The leasing office staff is very friendly! Their knowledge and willing attitude left me with no doubts about this place! Tenisia was a huge help! She made sure we had all the information needed and helped us learn about… See More >
                                  Manager

                                  11/26/2019

                                  St. John's Wood
                                  We're so grateful to see our residents appreciating the hard work our staff puts in at Legends at St. John's Wood. We thrive on the feedback of our residents and are thrilled to hear you're enjoying your stay. If we can be of assistance in the future, please feel free to contact or visit us in the office. Thank you and have a wonderful week.
                                  Review Author Icon

                                  anonymous

                                  Resident 2018 - 2019

                                  10/22/2019

                                  My experience at St. Johns Woods has not been the best and I can wait until my lease is up. The apartments have a good amount of space but that is a about it. Every week there is a new maintenance issue that I am… See More >
                                    Manager

                                    10/23/2019

                                    St. John's Wood
                                    We are sorry to receive your review. We do our best to offer our residents the best experience in our community, but it seems as though we have fallen short of your expectations. We would love the opportunity to better our services and your perception of us, so please give us a call or stop by our office so that we can further discuss some of the concerns that you are having. Thank you kindly. We hope to speak with you soon.
                                    Review Author Icon

                                    anonymous

                                    Resident 2019

                                    9/18/2019

                                    When I first moved into my apartment, there were dead roaches everywhere. The place was horrible and there needed to be a lot of work done to the apartment. I would not recommend this apartment complex to anyone else. All of the bad reviews are… See More >
                                      Manager

                                      9/23/2019

                                      St. John's Wood
                                      Our team is disappointed to hear about your experience at our community. We strive for our residents to feel comfortable in their homes, so we apologize for any inconveniences you encountered. We appreciate your feedback and encourage you to drop by our office to further discuss any concerns or questions you may have.
                                      Review Author Icon

                                      anonymous

                                      Resident 2019

                                      6/28/2019

                                      Staff is incredibly unprofessional, they don't answer the phone, return phone calls, can't give accurate information, and every interaction with the office is incredibly frustrating. The apartment itself is nice and we don't hear the neighbors which is nice.… See More >
                                        Manager

                                        7/2/2019

                                        St. John's Wood
                                        We're disappointed by your negative perception of our resident care and apologize for any inconvenience experienced during your time here. We'd welcome another opportunity to improve upon our communication with you and encourage you to reach out to our team directly to discuss your concerns more detail. Thank you for sharing your thoughts with us -- we hope to address your feedback in person soon.
                                        Review Author Icon

                                        anonymous

                                        Resident 2017 - 2019

                                        6/25/2019

                                        Poor location - can get anywhere in 20 minutes or left, but not a ton around the complex itself. Incompetent management - lack of communication in general, notice of construction impacting apartments, lying. Inconsistent and slow maintenance - multiple calls for simple repairs, over two… See More >
                                          Manager

                                          6/28/2019

                                          St. John's Wood
                                          Andrew, while we're sorry to see you're not satisfied with our community's location, we are working to improve the overall experience of our residents by focusing on aspects more within our control such as providing attentive customer service. If you would like to discuss your personal experiences here in more detail, we ask that you contact the office directly to set up a time to meet. Thank you for sharing your thoughts with us.
                                          Review Author Icon

                                          Jada_H370

                                          prospectiveVisited 2019

                                          4/6/2019

                                          I stopped by St.Johns Woods to see what move in Special's or offer's they Had. An I met Leasing Consultant by the Name of Nicholas & he really made my visit & tour of this property very Enjoyable. Nicholas was extremely inviting & very helpful… See More >
                                            Manager

                                            4/8/2019

                                            St. John's Wood
                                            Your positive feedback means so much to us! Thank you for taking the time to leave a review and if you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
                                            Review Author Icon

                                            anonymous

                                            Resident 2017 - 2019

                                            1/30/2019

                                            If you like roaches and spiders, floors that sink in, pipes that leak on your furniture multiple time, heat that doesn't work correctly, a furnace that catches on fire and paint that chips, I would definitely recommend St John's Wood. It has all of that… See More >
                                              Manager

                                              1/31/2019

                                              St. John's Wood
                                              Thank you for sharing your concerns. There's nothing more important to our team than the comfort of our residents, so we apologize if this wasn't properly reflected in your experience. If you'd like to contact our office, we would be happy to further investigate your concerns - we're here to ensure your comfort. Thank you for your understanding and we hope to hear from you soon.
                                              Review Author Icon

                                              anonymous

                                              Resident 2016 - 2018

                                              10/1/2018

                                              I called and notified property management and J&R Towing regarding the abandoned vehicle sitting in the entry way of St.Ann's Place. It is now going on six weeks since we notified. I physically went into the property management office and the response was call the… See More >
                                                Manager

                                                10/3/2018

                                                St. John's Wood
                                                Thank you for providing your feedback and letting us know about this issue, Customer. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (888) 388-7904 and we'd be happy to help you out. St. John's Wood

                                                Features & Amenities

                                                Laundry
                                                • In-Unit Washer/Dryer
                                                • Laundry On-Site
                                                • Washer/Dryer Connections
                                                Pets
                                                • Cats Allowed
                                                • Dogs Allowed

                                                Leasing

                                                Come to St. John s Wood for a unique experience in Richmond apartment living! Our spacious one, two or three bedroom apartment homes with fifteen different floor plans, in townhouse or garden styles, offer features you ll love. Newly renovated homes have kitchens with stainless steel appliances, upgraded baths and washers/dryers. You ll find lofts, cathedral ceilings, sunken living rooms, ceiling fans, wet bars and more. You ll also enjoy the resort-style amenities, including two swimming pools, poolside entertainment area with cabana and gas grill, tennis courts, playground and a large, fully-equipped fitness center. Our Richmond apartments are in a convenient location, south of the James River, just off Chippenham Parkway, providing easy access to downtown and all of Richmond, Virginia. Find your home at St. John s Wood! Like and Follow us on Facebook and Instagram Today! @st_johns_wood_apts
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                                                Office Hours

                                                • Sunday: 01:00 PM - 05:00 PM
                                                • Monday - Friday: 10:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                GSC

                                                C-
                                                C-
                                                Communities
                                                63

                                                Questions & Answers (1)

                                                Anonymous
                                                Asked on: 11/06/2017
                                                Q: What is the estimated utility bill for one person?
                                                Anonymous
                                                Answered on: 11/06/2017
                                                A: About $40 per 3 months

                                                Frequently Asked

                                                Based on 217 number of votes by renters, St. John's Wood is currently rated 2.9 out of 5 stars.
                                                St. John's Wood is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                St. John's Wood is rated 2.8/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                St. John's Wood is rated 3.8/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                St. John's Wood is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                St. John's Wood is rated 3.8/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                St. John's Wood is rated 2.8/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                GSC
                                                Cats Allowed
                                                Dogs Allowed
                                                1 Bed, 1 Bath
                                                2 Beds, 1 Bath
                                                2 Beds, 1.5 Baths
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                3 Beds, 2.5 Baths

                                                Check Availability

                                                St. John's Wood

                                                March 2024

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                                                St. John's Wood is a 710 - 1,336 sq. ft. apartment in Richmond in zip code 23225. This community has a 1 - 3 Beds, 1 - 2.5 Baths Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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