Staples Mill Townhomes
#6,670 #50 #388

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Staples Mill Townhomes

4100 Townhouse Road , Richmond, VA 23228
(335 Reviews)
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"I've been here in Staples Mill Townhomes homes for four years now. I really enjoy living h" ...
$1,182 - $1,779/mo
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Floor Plans & Pricing

1 Bedroom

The Yarmouth

1 Bed, 1 Bath | 783 sq. ft.

$1,253 - $1,779

2 Available Units

See Floor Plan Details

2 Bedrooms

The Lakeside

2 Beds, 1 Bath | 840 sq. ft.

$1,182 - $1,695

4 Available Units

See Floor Plan Details

The Jamestown

2 Beds, 1 Bath | 840 sq. ft.

$1,188 - $1,500

4 Available Units

See Floor Plan Details

3 Bedrooms

The Woodhaven

3 Beds, 1 Bath | 984 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

B+

Review Ratings

Noise

4.3

Grounds

4.0

Safety

4.2

Office Staff

4.0

Maintenance

4.2

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

16

Manager’s Review Engagement

A

Percentage of reviews responded to

93.75%

Manager’s Review Reply Time

B

Average time to respond to reviews

17.75 days

View Community Timeline
View Community Timeline

Staples Mill Townhomes Reviews

(275)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2022 - 2024

3/12/2024

Great Place!

I am extremely pleased with the Staples’s Mill community and staff. The staff are extremely attentive very knowledgeable and consistently follow through with all concerns pertaining to my renovated townhouse. I would strongly recommend you giving this place a chance.… See More >
    Manager

    3/20/2024

    Staples Mill Townhomes
    Hello, Thank you so much for your kind words about our staff and our community! We are glad to hear you would recommend Staples Mill - have a great day! Staples Mill Management

    Updated Review

    Review Author Icon

    Resident 900801

    Verified Resident 2021 - 2023

    12/28/2023

    My stay has been a very enjoyable one I can't say enough good things about the community and the office and maintenance staff everyone is professional and helpful and friendly they make you feel like family.

      Manager

      1/4/2024

      Staples Mill Townhomes
      Hello, Thank you for your high star rating and generous words about Staples Mill! We are happy to see and hear that you are enjoying your stay here in our community and that our staff has created a positive experience for you! We hope you have a wonderful day! Staples Mill Management

      Updated Review

      Review Author Icon

      Resident 1071358

      Verified Resident 2021 - 2023

      12/26/2023

      I truly appreciate all of the hard work, the rental office, and the maintenance staff maintain a professional relationship with the residence of the community. They are very good at communicating concerns or community events that will affect the residence as well as listening to… See More >
        Manager

        12/29/2023

        Staples Mill Townhomes
        Hi there, We're delighted to receive your positive feedback! Thank you for recognizing the hard work of our rental office and maintenance staff. Building and maintaining a professional relationship with our residents is important to us, and effective communication is a priority. We're glad to hear that you feel well-informed and that your concerns are addressed promptly. We appreciate your kind words and are happy to have you as a valued resident in a PRG community. If there's anything more we can do for you, please don't hesitate to let us know. Staples Mill Management
        Review Author Icon

        Resident 1209469

        Verified Resident 2021 - 2023

        12/18/2023

        Run don't walk away from this disaster .................................................!!!!!!!!!!

          Manager

          12/19/2023

          Staples Mill Townhomes
          Hi there, Thank you for taking the time to share this feedback with us. We're sorry to hear that you're unhappy with your time at Staples Mill. We'd like to hear more details about your experience so that we can best work to improve our services for all of our residents - please give us a call at (804) 212-2014 to discuss this further. Staples Mill Management

          Updated Review

          Review Author Icon

          Resident 1124081

          Verified Resident 2023

          12/4/2023

          I’ve been here almost a year.. Overall I like the community my favorite thing about it.. is it’s very quiet. And the neighbors mind their business. The staff is very helpful. and usually will assist you right away. I do plan to renew my lease.… See More >
            Manager

            12/7/2023

            Staples Mill Townhomes
            Hello, Thank you so much for sharing your positive experience! We're delighted to hear that you've enjoyed a quiet and respectful community environment – it's wonderful that your neighbors contribute to a peaceful atmosphere. We appreciate your kind words about our helpful staff and their prompt assistance. It's fantastic to know that you're planning to renew your lease, and we're thrilled to have you continue as part of our community. Have a great day! Staples Mill Townhomes Management

            Updated Review

            Review Author Icon

            Resident 771688

            Verified Resident 2019 - 2023

            10/24/2023

            I've been here in Staples Mill Townhomes homes for four years now. I really enjoy living here, I haven't had any issues, this neighborhood has been very good to me.... The only thing I can say, is that the cost of living has gone up… See More >
              Manager

              10/26/2023

              Staples Mill Townhomes
              Hello, Thank you for your high star rating and generous words about Staples Mill! We are happy to hear you are enjoying your stay here in our community! We have been honored to serve as your home for the past four years and look forward to many more - we hope you have a great day! Staples Mill Management

              Updated Review

              Review Author Icon

              Resident 1140100

              Verified Resident 2002 - 2023

              10/3/2023

              Great staff, always making improvements and values what we as residents think and say. This is a great community and I am glad to call this home. The office always has great specials around this time of year so come and check them out if… See More >
                Manager

                10/3/2023

                Staples Mill Townhomes
                Hello, Thank you so much for taking the time to leave such positive comments about our staff and the community. We are thrilled to hear how you feel at home! -Staples Mill Townhomes
                Review Author Icon

                Resident 1184865

                Verified Resident 2020 - 2023

                9/28/2023

                Great community, great staff, willing to listen to issues and works to resolve them. The team seems dedicated to the satisfaction of their renters. The maintenance team is amazing! They always do what they say and exceeds expectations every time.

                  Review Author Icon

                  Resident 1184827

                  Verified Resident 2020 - 2023

                  9/28/2023

                  Good Evening Staples Mills Townhomes, I just walked into my home and to my surprise I have a hole cut into my ceiling in my second bedroom/office and a hole in my wall as well as a machine running with tubing running down my bathroom sink… See More >
                    Manager

                    10/26/2023

                    Staples Mill Townhomes
                    Hello, Thank you for taking the time to share your feedback with us. We are sorry to hear your experience at Staples Mill has not been exceptional. We strive to make our community a comfortable and safe place for all our residents to live, so we take all feedback seriously. We apologize for the miscommunication in regard to the notice of your ceiling repair. Our goal is to always notify residents of any entry into their home unless there is an emergency. Thank you for taking the time to meet with our staff and update your account on entry and specifications of your condition. Please do not hesitate to reach out to us directly to address any pending concerns in detail. Staples Mill Management

                    Updated Review

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                    Resident 287377

                    Verified Resident 2008 - 2023

                    8/3/2023

                    I have lived here for 15 yrs, so that should tell you something. For an apartment that has been around for a very long time they are nice and are being renovated as they are vacated. The complex is located in a very convienant area.… See More >
                      Manager

                      8/12/2023

                      Staples Mill Townhomes
                      Hi there, Thank you for your detailed, positive feedback and high star rating! We are happy to hear you enjoy our community and its location! We have been honored to serve as your home for the past 15 years and look forward to many more! We hope you have a great day! Staples Mill Management

                      Updated Review

                      Review Author Icon

                      Resident 1103758

                      Verified Resident 2022 - 2023

                      7/25/2023

                      Staples Mills Townhomes has provided my family and I live with a clean safe and peaceful residential community as well as the wonderful amenities for exercise and relaxation that I have become very proud to come home to! The location is perfect, making it very… See More >
                        Manager

                        7/29/2023

                        Staples Mill Townhomes
                        Hello, Thank you for the kind words and wonderful review! We're so glad to hear that you and your family are enjoying your home at Staples Mill. We hope to keep up the stellar work! Staples Mill Management
                        Review Author Icon

                        Resident 1162064

                        Verified Resident 2018

                        7/22/2023

                        Es una área muy tranquila para vivir y muy acogedor y si lo recomendaría con amigos y familiares para que vivan la experiencia en staple Mill un area muy bonita y loq que más me gusta que tiene muchos negocios Asís alrededores… See More >
                          Manager

                          7/29/2023

                          Staples Mill Townhomes
                          Hola, ¡Gracias por la respuesta! Were alegra saber que youre disfrutar de su tiempo en nuestro complejo. ¡Qué tengas un lindo día! Staples Mill Management
                          Review Author Icon

                          Resident 1146575

                          Verified Resident 2018 - 2023

                          6/3/2023

                          Staples Mill Town homes is a place where I wouldn't doubt about living. The complex is well kept, it's clean and the maintenance department is quick to respond to your maintenance needs. If you're looking for a place to rent. This would be it.… See More >
                            Manager

                            6/7/2023

                            Staples Mill Townhomes
                            Hi there! We appreciate your positive, detailed feedback and 5-star rating. We work hard to make sure every one of our residents has a pleasant experience, so we are overjoyed to hear that you are enjoying our community, staff, and services! We wish you a wonderful day! Staples Mill Management
                            Review Author Icon

                            Resident 1142239

                            Verified Resident 2022 - 2023

                            5/19/2023

                            Staff is RUDE when you do get ahold of someone and unresponsive most of the time. They do not care about anything other than getting their money on time and will not resolve any issues you have. I’ve been trying to get an issue resolved… See More >
                              Manager

                              5/23/2023

                              Staples Mill Townhomes
                              Hello, We're sorry to hear that you're unhappy with your experience at Staples Mill - this is certainly not the level of service we aim to provide to our residents. We'd like to hear more about the issues you've been experiencing so we can best assist you. Please give us a call at (804) 212-2014 to speak to our manager directly. We look forward to hearing from you. Staples Mill Management

                              Updated Review

                              Review Author Icon

                              Resident 774217

                              Verified Resident 2022 - 2023

                              5/8/2023

                              The company does not disclose that many apartments are rented to companies that hire groups of people to work in Richmond. This makes this place not family oriented as it should be. This leads to safety concerns as background checks are questionable.

                                Manager

                                5/29/2023

                                Staples Mill Townhomes
                                Hello, We appreciate you taking the time to leave this candid response. While we are disheartened to know that your experience has not been up to our standards, we take every opportunity to improve our practices to ensure a safe and welcoming community. We would love the chance to continue this conversation over the phone, so please get in touch with us at (804) 510-1646. Thank you again, and we look forward to hearing from you. Staples Mill Management
                                Review Author Icon

                                Resident 1133713

                                Verified Resident 2020 - 2023

                                4/22/2023

                                Staples Mills does not care about their community. I am constantly going to the office for assistance and they always act like they are too busy to assist. I wait at least 5 minutes to speak to someone. And they still have not fixed my… See More >
                                  Manager

                                  4/24/2023

                                  Staples Mill Townhomes
                                  Hello, We appreciate your feedback and are sorry to hear that you're disappointed with your experience with our staff and our community. This is certainly not the level of service we aim to provide to our prospects. We'd like to get in touch to further assist you and address any concerns you may have - please give us a call at (804) 767-5303 at your earliest convenience. We look forward to hearing from you. Staples Mill Management
                                  Review Author Icon

                                  Resident 1123319

                                  Verified Resident 2023

                                  3/20/2023

                                  Maintenance showed up quickly and was very pleasant. Got the job done in minutes! Quick and efficient! So far so good. Noise has not been an issue here. I’m new here but I have no complaints at this point.… See More >
                                    Manager

                                    3/21/2023

                                    Staples Mill Townhomes
                                    Hello, Thank you for your kind remarks and high star rating! We are happy to hear you are enjoying our community, staff, and services! We hope you have a great day! Staples Mill Management
                                    Review Author Icon

                                    Resident 1101560

                                    Verified Resident 2018 - 2022

                                    1/10/2023

                                    I've been here for 4 years, and I have witnessed my package and neighbors' belongings being stolen. Cops are called here every other day. On weekends you will hear gunshots. Don't believe the good reviews it's just to win something here. The backyards are filled… See More >
                                      Manager

                                      1/15/2023

                                      Staples Mill Townhomes
                                      Hello, Thank you for taking the time to review our property. We truly appreciate your feedback, as it helps us grow and acknowledge areas where we need improvement. We are sorry to hear that you have not had a positive experience in our community. Our team is actively working towards solutions to better manage our grounds at Staples Mill. If there are any other issues we can address for you, don't hesitate to get in touch with us directly at (804) 767-5303. Staples Mill Management
                                      Review Author Icon

                                      Resident 1100008

                                      Verified Resident 2022

                                      1/5/2023

                                      has been ok. Move in was weird. And had to have people come in first day for a water leak all over the kitchen then carpet had to come in machines all over apt for Christmas so that sucked. The water bills and gas bills… See More >
                                        Manager

                                        1/6/2023

                                        Staples Mill Townhomes
                                        Hello, We appreciate your feedback and are sorry to hear that you're disappointed with your move-in experience in our community. This is certainly not the level of service we aim to provide to our residents. We'd like to get in touch to further assist you and address any concerns you may have - please give us a call at (804) 767-5303 at your earliest convenience. Staples Mill Management

                                        Updated Review

                                        Review Author Icon

                                        Resident 792907

                                        Verified Resident 2001 - 2022

                                        1/2/2023

                                        We have been living here just over 5 years and we love it. Every a number of the apartment is friendly and doesn't mind helping you out. The neighborhood is quiet. It is essentially located near good schools the interstate and other businesses and fast… See More >
                                          Manager

                                          1/4/2023

                                          Staples Mill Townhomes
                                          Hello, Thank you for taking the time to share your positive experience with us and for giving Staples Mill a high star rating! We have been honored to serve as your home for the past five years and look forward to many more! We hope you have a wonderful day! Staples Mill Management

                                          Updated Review

                                          Review Author Icon

                                          Resident 1041004

                                          Verified Resident 2015 - 2022

                                          11/23/2022

                                          My experience living here is great. Been here almost eight years and it’s getting better and better. Quite great neighbors great community. Safe and kids and play with no issues. I’m definitely gonna be here awhile.… See More >
                                            Manager

                                            11/24/2022

                                            Staples Mill Townhomes
                                            Hello, Thank you for taking the time to leave a review and a high-star rating! We are honored to be your home for the past eight years and look forward to many more! We hope you have a wonderful day! Staples Mill Townhomes Management
                                            Review Author Icon

                                            Resident 1083794

                                            Verified Resident 2022

                                            11/10/2022

                                            I would never say anything positive about this place. Nothing you are looking for will be fixed. Neighbors are loud, promised work is a lie, been waiting since I moved in on a door to my bathroom 4 months later still nothing

                                              Manager

                                              11/17/2022

                                              Staples Mill Townhomes
                                              Hello, Thank you for taking the time to review our property. We truly appreciate your feedback, as it helps us grow and acknowledge areas where we need improvement. We strive to make Staples Mill townhomes a comfortable place for our residents, so we are disappointed that your experience does not reflect this. We encourage you to contact the office directly to discuss this situation further. Staples Mill Management
                                              Review Author Icon

                                              Resident 1075084

                                              Verified Resident 2022

                                              10/13/2022

                                              My 7 months here has overall been amazing expect for when my ac went out and they had to replace my units. The customer service from the office is amazing but the communication between the office, maintenance, and residents needs a bit more work.

                                                Manager

                                                10/15/2022

                                                Staples Mill Townhomes
                                                Hi there, ' Thank you for taking the time to leave this positive review! It is great to hear you are enjoying your home at Staples Mill Townhomes. We are sorry about the issue with your AC unit; we are happy that it was taken care of quickly! We hope you have a wonderful day. Staples Mill Management
                                                Review Author Icon

                                                Resident 1072987

                                                Verified Resident 2021 - 2022

                                                10/7/2022

                                                Staff is nice, maintenance is nice. Every morning maintenance patrols the property to pick up trash people leave. Residents will over fill trash bins. I've seen people drive on to complex to dunno furniture staff does their best. Family friendly place. Kids are every where.… See More >
                                                  Manager

                                                  10/10/2022

                                                  Staples Mill Townhomes
                                                  Hi there, Thank you for leaving us this honest feedback! We are happy to hear about your positive experience with our team. We are aware of these issues you have faced and want to assure you that we are doing everything possible to fix them. Please contact the leasing office if there is anything we can do to improve your experience. Staples Mill Management

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 678179

                                                  Verified Resident 2019 - 2022

                                                  9/19/2022

                                                  it's expensive, but it is quiet. The maintenance team is terrific. I enjoy the presence of many of the short term tenants, since most are travel nurses, and I end up working with them! So win win. .................................

                                                    Manager

                                                    9/20/2022

                                                    Staples Mill Townhomes
                                                    Hello, Thank you for letting us know how we did. We are happy to hear that you've had a positive experience with our maintenance team and will pass along your praise to them. Please let us know if there is any way to improve your time within our community. Staples Mill Management

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $35. Restrictions: Certain weight restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.. Pet Limit: 2. Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
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                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $35. Restrictions: Certain weight restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.. Pet Limit: 2. Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Convenient to VCU
                                                    • Granite Countertops
                                                    • Oversized Closets
                                                    • Playground
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Private Terraces
                                                    • Public Transportation
                                                    • Short Term Lease Available
                                                    • Spa Inspired Bathrooms in Select Units
                                                    • Tennis Court
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                                                    Leasing

                                                    Nestled in a tree-lined west-end community, just moments from historic downtown Richmond, VA, Staples Mill Townhomes is a peaceful rental community set on 30 tree-filled acres with easy access to I-64 and I-95. Known for good schools and open spaces, this corner of Henrico County offers close proximity to great dining and shopping. Swim in the sparkling pool, play tennis, picnic with your family, or enjoy quiet time on your private patio in your one, two, or three-bedroom townhome.Our professional management and 24-hour maintenance teams work together to give our residents the service they deserve. Come in and discover why Staples Mill Townhomes is a great place to call home!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 04:00 PM
                                                    This community is managed by

                                                    PRG Real Estate

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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 335 number of votes by renters, Staples Mill Townhomes is currently rated 3.6 out of 5 stars.
                                                    Staples Mill Townhomes is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Staples Mill Townhomes is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    Staples Mill Townhomes is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Staples Mill Townhomes is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Staples Mill Townhomes is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Staples Mill Townhomes is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 93.75% of their community reviews in the past year.
                                                    Managers have replied within 17.75 days to their community reviews in the past year.
                                                    PRG Real Estate
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $35
                                                    Restrictions: Certain weight restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.
                                                    Pet Limit: 2
                                                    Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $35
                                                    Restrictions: Certain weight restrictions on upper floors may apply. All pets must be approved by management; PRG reserves the right to approve or deny pet applications.
                                                    Pet Limit: 2
                                                    Comments: The Nonrefundable pet fee is $300 for the first pet and $200 for the second. Pet Rent is $35/month for one pet | $50/month for two pets
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    3 Beds, 1 Bath

                                                    Contact Property

                                                    Staples Mill Townhomes

                                                    March 2024

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                                                    Staples Mill Townhomes is a 783 - 984 sq. ft. apartment in Richmond in zip code 23228. This community has a 1 - 3 Beds, 1 Bath, and is for rent for $1,182 - $1,779. Nearby cities include North Chesterfield, Henrico, Highland Springs, Mechanicsville, and Bon Air.

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