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Staples Mill Townhomes (Formerly Townhouse Park)

4100-A Townhouse Road, Richmond, VA 23228
34%
41
Reviews
34%
Apartment Rating
57%
City Average
04/07/14
Resident

I've lived here for almost 2 years, as a single mom on limited income this place looks great! Low price, great location ect. When I talked to the office about moving in I was VERY persistent about looking at the unit… Full Review ▶

Manager Response
02/11/14
Resident

Where do I Start ? So when I first moved in I thought this was a nice neighborhood for a good price. WRONG!! I can get past the kitchen being tiny and the rooms not being big enough I can't get… Full Review ▶

Manager Response
10/11/13
Resident

Before we moved here, we heard from a couple of current tenants that the staff will show you the "model" apartment, and when you move in, the apartment you actually get is run down and old. When I asked the staff… Full Review ▶

Manager Response
10/11/13
Resident

Wow where to begin! So I have lived in crappy apts my entire life but this was by far the WORST one ever! AS a single mother starting over the price was great for me and at a first glance it… Full Review ▶

Manager Response
10/05/13
Resident

The price is right for the location and for a townhouse. The problem is the people. First off, driving through the complex, you will notice the trash. It's everywhere. On a windy day, the trash will be flying everywhere. Second is… Full Review ▶

Manager Response
09/13/13
Resident

It started off good...but all went downhill in the end. When I first was looking for apartments, this place came up and the price was right. They even included cable! Too bad for me, everything changed when I moved in. No… Full Review ▶

Manager Response
08/29/13
Resident

Guest parking is absolutely horrible, our family had to circle the apartment complex for over 30 minutes to find a spot, on more than one occasion. Several of our neighbors' second vehicles got towed. Never walk on the grass!! Residents do… Full Review ▶

Manager Response
03/27/13
Resident

It's nicer than Old Bridge... This is a great place if you have a really tight budget and have less than 3 people in your household. Really, I don't regret moving here. It isn't bad compared to a lot of places.… Full Review ▶

Manager Response
03/05/13
Resident

Ok where do i begin? Lets go with the positives, we can get that out the way fast Positives: Cheap (told U it be fast) Now lets go with the negatives: 1)They do the whole switch and bait where they show… Full Review ▶

Manager Response
02/15/13
Resident

Pretty good place to live. The new management is so much better than the old management team. Wish there was more visitor parking closer to the units. Also there are alot of tennants that own cabs and they take parking spaces… Full Review ▶

Manager Response
08/17/12
Resident

On 6/29/12 I went to Staples Mill Town Homes and applied for a 1 bedroom town home based on the agent, --------------, stating that the rent on the unit was $630/mo and a monthly utility charge of $87/mo. The $87 was… Full Review ▶

08/17/12
Resident

I've lived here less than two weeks and now I want out. On the first day, they neglected to inform me about the parking decal nor give me a decal, so they towed away my truck - with furniture in the… Full Review ▶

Manager Response
03/12/12
Resident

This apartment complex in no way form or fashion is suitable for human living. The insides of the homes are outdated, and were infested with bugs and roaches prior to moving in. The outsides as well are outdated and look cheap.… Full Review ▶

01/28/12
Resident

Safe neighborhood; kids even play out in the middle of the street. Landscapers come every Monday to trim hedges and blow leaves. Safe enough for walks. Big impact on me re-newing my lease:) Full Review ▶

01/27/12
Resident

My boyfriend and I moved to this community Oct 1st of 2011, so that makes it about three months that we have been living here. I love love love my new home. There are three main reasons that I really like… Full Review ▶

01/26/12
Resident

I have been living here for almost 7 months and i have to say i really like the area. It's quiet and relaxing. What I also like is that the kids in the neighborhood are playing all around outside. This is… Full Review ▶

01/25/12
Resident

I'm just writing my review in hopes that Staples Mills will listen to the complaints of all tenants and do a better job caring for the property, and make it a nice place for everyone in the Staples Mills community. Though… Full Review ▶

Manager Response
01/25/12
Resident

I am in total awwww of Staples Mill the maintenance of the apartments are absolutely impecable form the maintence crew if you have any problem the arrive in a matter of minutes which i absolutely love. As far as the leasing… Full Review ▶

01/25/12
Resident

This Place is a really nice Spot! The Area is quiet, once in a while you hear about Domestic Violence (but this can happen everywhere!!!). The Office Staff is really friendly and helpful! The Maintenance is ok they are always fast… Full Review ▶

12/08/11
Resident

Let me just start off by saying I signed my lease and within a week and a half I was moving out!!!! I refused to live in an apartment that was infested with roaches! I told the office staff I was… Full Review ▶

Manager Response
10/12/11
Resident

I have enjoyed my stay here. The office repsonds to complaints or needs in a timely manner. Susan is the best! She is considerate and caring, at the same time assertive. I would reccomend these apartments to future residents!!! Full Review ▶

09/28/11
Resident

Don't ever, I repeat, ever, consider even possibly setting foot anywhere on this property. The office is terrible, don't try to call because they won't answer. And when they do I wonder why they have any jobs due to the way… Full Review ▶

09/15/11
Resident

This place is a mess! Every time I see someone new moving in I feel for them because they have no idea what they are getting into. The roach problem here is REAL. The reviews are not a lie. We have… Full Review ▶

Manager Response
09/02/11
Resident

During the hurricane the staff did everything to accommodate our needs, their information was always up to date and they always went the extra mile to try and see what they could do to help. The grounds are always well maintained… Full Review ▶

09/02/11
Resident

This place is just bad. Bugs everywhere and even when they spray there are so many they come back within days. Power is always going out for no reason. The maintenance is the only good part of the place as they… Full Review ▶

Manager Response
04/05/11
Resident

They should change their name AGAIN to better advertise what they have to offer. Roaches, Roaches and MORE roaches... I have religiously had the exterminator come out... Yet NO change... The management does nothing but book the appointments... The police are… Full Review ▶

01/21/11
Resident

Absolutely and truly agree with reviews, 100%. The walls of the apartment are very thin that I have no privacy and neither my neighbors. About the roaches, I had my apartment sprayed several times during the first month of moving in.… Full Review ▶

10/01/10
Resident

I have been living here for almost a year. First of all, the price is good because most of the utilities are included. The houses are spacious enough for 1 person per bedroom. The kitchen is small. My house was not… Full Review ▶

08/05/10
Resident

A person who moved in less than a month ago was robbed by gunpoint. Another persons car window was smashed, vandalized and stole his music console. The management will not take you out of your contract even if you have been… Full Review ▶

06/16/10
Resident

I have lived here for one year with my partner, and my daughter. started with the stove not working they did resolve this quickly then the a/c and heat would kick in and out of working condition took them 3 months… Full Review ▶

03/14/10
Resident

FROM TOWNHOUSE PARK CHANGED THE NAME TO STAPLES MILL TOWNHOMES YOUR STILL THE SAME OLD CRAPPY PLACE.. THIS PLACE HAS CHANGED MANAGEMENT 3 TIMES WHILE WE WERE HERE,ALSO THE NAME CHANGE,THE FINAL MANAGEMENT WAS THE WORSE OF THEM ALL,WE WEREN'T UNDER… Full Review ▶

08/25/09
Resident

1. There is a banner at the entrance of the complex that claims "all utls" are included-- they are not. Truth be told: My rent is $679 Water/Trash $30 (2 bedroom) $39 Mandated Cable $20 (if you choose washer in unit,… Full Review ▶

01/31/08
Resident

This is the worst place to live. They will not exterminate your apartment unless they see hundreds of roaches running around. Maintenance suck and they are creepy. I hate it when they come to my apartment. I always feel like they… Full Review ▶

11/22/07
Resident

I have lived here forever and finally am able to get out!! What a horrible, horrible, place to live! The management are rude, uncaring, self-centered, jackasses that I will have the pleasure of never seeing again in life! Maintenance is the… Full Review ▶

03/15/07
Resident

THIS IS THE WORST PLACE EVER!!!! When you come to view the complex, the leasing consultants are so nice and personable. The area is pretty. After you move in, everything goes downhill. You can never get maintainance to come out and… Full Review ▶

12/24/05
Resident

The apartment itself was nice. But the management was terrible. Our apt was flooded twice. The first time, they wanted to try to salvage the fully wet & moldy carpet, they even aired it out to try to have it dried… Full Review ▶

05/29/05
Resident

So happy to be moving out, now that financial situation will allow it. New management has made exterior improvements to buildings, but don't seem to care about much but signing up new tenants and making commission. Communication is even worse than… Full Review ▶

02/11/05
Resident

As the new year has passed the new management has settled in very well. The townhomes are finally being taken care of! Newly repaved roads, some newly remodeled homes, and several on going projects have made this a very nice community… Full Review ▶

09/13/04
Resident

I left behind a cable box and modem box. These items were not logged as left behinds on the walk-through damage sheet. When I called to try to locate the items, one of the desk girls told me that the items… Full Review ▶

09/09/04
Resident

The apartments are nice. However the management staff is totally useless. They do not keep good records, and they are not helpful at all. I told them not to let some contractors into my apartment, but they went ahead and let… Full Review ▶

01/02/04
Resident

The apartment are nice and spacey. However, the rental office isn´t very nice. The Apartments outside appearance needs updating.
Would I live here again....Maybe.
Full Review ▶

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