Pines Apartments

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Pines Apartments

4630 Roxbury Lane, Roanoke, VA 24018
(58 Reviews)
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"The staff is the best! They're always quick and efficient in addressing any and all c" ...
$1,003 - $1,561/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1 Bath

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2 Beds, 1.5 Baths

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3 Bedrooms

3 Beds, 1.5 Baths

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3 Beds, 2.5 Baths

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Studio

Studio, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

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The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

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Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

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Pines Apartments Reviews

(58)
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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2019

11/10/2019

We have lived here at The Pines for almost 4 months and have had a great experience so far. We moved from a house, and to a different state with a family of 6, so were nervous about going into an apartment and the issuesā€¦Ā See More >
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    Carolyn_S525

    Resident ā€¢ 2013 - 2019

    11/7/2019

    As a resident of The Pines Apartments in Roanoke for the last 5+ years, I can say that I absolutely LOVE living here. It's tranquil and beautiful and all of the office staff (especially Shyla ;-) do everything in their power to be sure theyā€¦Ā See More >
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      anonymous

      Resident ā€¢ 2017 - 2019

      8/15/2019

      I was a tenant for 2 years. I am sure you are familiar with "Buyer beware?" Well "Tenant beware". Although I loved the location of my apartment and the convenience of the location, there were some issues. I had a problem with spiders, bees, moldā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2019

        6/6/2019

        My husband and myself moved into these apartments 3 weeks ago and I am honestly shocked that there were these bad reviews on this site. We absolutely love it here. All the main issues I have been seeing have been in regards to appliances breaking,ā€¦Ā See More >
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          anonymous

          Resident ā€¢ 2019

          5/17/2019

          Where to even begin? I wish I had never moved here! The mold problem is very real! The neighbors are not friendly and welcoming. If your being harassed? Can't get out of your lease and you are moved to another apartment! If you get bugsā€¦Ā See More >
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            anonymous

            Resident ā€¢ 2015 - 2018

            6/26/2018

            Oh my God! This place that they call home is like a shelter for the homeless! It smells like old stale cigarettes, the mold and mildew is bad, I moved in not knowing the stains, mold and dirt that was in the tub, every dayā€¦Ā See More >
              Manager

              6/29/2018

              Pines Apartments
              Thank you for taking the time to share your concerns. We appreciate all feedback, but we are incredibly disappointed to read this negative assessment of our community and staff. We assure you that our team strives to provide a high level of customer service at all times, and always accommodate every situation to the best of our ability. We are aware that we've discussed this with you before; however, we do apologize if you feel you were treated unfairly. If you would like to speak with us regarding these concerns, please give us a call at (540) 989-6666. Thank you. - The Pines Team
              Review Author Icon

              anonymous

              prospective ā€¢ Visited 2018

              6/15/2018

              I went on a tour today at the Pines. The plan is to move in as early as possible, however i understand there is a short wait. I loved the pines landscaping and the staff in the office- noting Shayla and Jeff for helping meā€¦Ā See More >
                Manager

                6/19/2018

                Pines Apartments
                Wow! Thank you for the five stars! Our team is dedicated to proactively attending to your needs. We are glad that you feel enthusiastic about their service. Thank you very much for your encouragement.
                Review Author Icon

                anonymous

                Resident ā€¢ 2018

                6/15/2018

                The staff is the best! They're always quick and efficient in addressing any and all concerns. You couldn't ask for more friendly or helpful folks! The apartments are nice & there are a variety of Update options to chose from, to suite your personal &ā€¦Ā See More >
                  Manager

                  6/19/2018

                  Pines Apartments
                  We are delighted to see your outstanding review! Our team loves providing an exceptional home to our residents, and your top rating is a great validation of our efforts. Thank you!
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2018

                  6/14/2018

                  You don't want to live here. This place is a total dump and the staff are incompetent. It's dirty and not well cared for whatsoever. Who cares if you have new renovations when it's so nasty otherwise you can't possibly appreciate those aspects. I'll takeā€¦Ā See More >
                    Manager

                    6/23/2018

                    Pines Apartments
                    Thank you for taking the time to share your concerns. We appreciate all feedback, but we are incredibly disappointed to read this negative assessment of our community and staff. We assure you that our team strives to provide a high level of customer service at all times, and always accommodate every situation to the best of our ability. We are aware that we've discussed this with you before; however, we do apologize if you feel you were treated unfairly. If you would like to speak with us regarding these concerns, please give us a call at (540) 989-6666. Thank you. - The Pines Team
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2017 - 2018

                    3/21/2018

                    Oh my gosh what a bad choice to make here! Living here one year and I am so sad every time I get off of work and walk in my door!every thing that people talked about on here is true, the mold, the insects youā€¦Ā See More >
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                      Boyboytoo

                      Resident ā€¢ 2018

                      2/25/2018

                      Picture here hopefully this helps someone. I took this pictire for my friend before she moved in and she ran quick! She now lives at another place in roanoke ans she loves it! There are better apartments but this is realy a hell hole!

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                        Stevie_C

                        Resident ā€¢ 2017

                        12/27/2017

                        The noise in this place is ridiculous!!! We have complained to Shayla multiple times and nothing has been done for the 7 humans living above us in a 2 bedroom apartment. Is this even legal? Legally we will be seeking to get out of ourā€¦Ā See More >
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                          Cindy Lyons

                          Resident ā€¢ 2017

                          8/31/2017

                          I recently moved to Pines Apartments when my old apartment community was purchased by a new owner. The Pines Apartments surprised me with the view and tranquil surroundings. The apartment I moved into was recently remodeled and is quite lovely. Minor cosmetic flawsā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2004 - 2017

                            7/31/2017

                            Ever since the change of management, I have already seen a significant difference at The Pines! I visited Shayla Firth last week to address a complaint of mine, and I must say that she exhibited excellent customers service skills. She was very professional, courteous, understanding,ā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2006 - 2017

                              1/30/2017

                              It has been my home for over 10 years and I have been very happy here. The maintenance staff are always good to help me, they carry in my groceries from time to time. My apartment has a beautiful mountain view, which Iā€¦Ā See More >
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                                anonymous

                                Resident ā€¢ 2015 - 2017

                                1/25/2017

                                I have lived at The Pines 2 years now, maintenance has always completed my requests for repairs in a timely Manor. The office staff seem to always want to help.A Christmas supper was so nice with great food and prizes for all. The staff hadā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2016 - 2017

                                  1/12/2017

                                  I pay over $800 a month, and everything in my apartment keeps breaking. The microwave broke after a month of being here. The day I moved in my sink disposal was broken. The towel rack in the bathroom broke a week after being here, andā€¦Ā See More >
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                                    kratliff#01

                                    Resident ā€¢ 2016 - 2017

                                    1/11/2017

                                    Love this apartment complex. Great staff, good atmosphere, nice pool, and a great area in Roanoke to live. I would highly recommend this apartments to all my family and friends.

                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2015 - 2016

                                      9/30/2016

                                      The pines are the worst. The management sucks, the apartments suck, and everything about this place sucks. They recently did some "renovations" and upped everybody's rent by over 100 dollars a month. I'm glad we got out when we did. We broke our lease 3ā€¦Ā See More >
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                                        anonymous

                                        Resident ā€¢ 2016

                                        9/6/2016

                                        I am glad that I left when I did. Management has the worst customer service ever!!!! Someone was recently murdered on the premiss, I would not call that a safe place to live, would you. They have charged me over $ 150 in fees forā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2016

                                          7/25/2016

                                          DO NOT GO THERE!!!! I went there because I thought I would be safe and in good hands. But instead they played me and gave me an apartment, which was not just older, but NOT CLEAN (dead insects, living insects etc.). But I was notā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2016

                                            6/16/2016

                                            SAVE YOUR MONEY AND THE HASSLE! Would be better in Motel or Airbnb. Office management staff is corrupt and will not answer important questions such as inquires about unexplained bills added to resident's account, ignore phone calls, maintenance requests, concerns about building safety. If thereā€¦Ā See More >
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                                              anonymous

                                              Resident ā€¢ 2015 - 2016

                                              6/1/2016

                                              Nice neighborhood but doesn't keep up with maintenance. I would like to know why the website says you have a sparkling pool when the pool is not even ready or has water yet. Why waited till the week of Memorial weekend to start working onā€¦Ā See More >
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                                                watup519

                                                Resident ā€¢ 2015

                                                10/14/2015

                                                Worst apartments ever! Extremely outdated, maintenance takes forever and you have to call corporate to get anything done, they make up rules and not tell you about them, can hear through the walls, can hear through the ceiling, the staff is terrible. You're better offā€¦Ā See More >
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                                                  anonymous

                                                  Resident ā€¢ 2010 - 2015

                                                  8/28/2015

                                                  Run down, dilapidated buildings. The wood is literally rotting off of them in some places. The trees, which are planted too close to the building hanging over the parking lots, weep this resin which coats your vehicles every spring and fall. You can walk upā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Questions & Answers (3)

                                                    David_C488
                                                    Asked on: 06/26/2018
                                                    Q:Ā How safe is it to have a motorcycle on the grounds as far as risk of theft?
                                                    Anonymous
                                                    Answered on: 07/03/2018
                                                    A:Ā There actually have been no reported break-ins and robberies to the management or the police at the property.
                                                    Anonymous
                                                    Answered on: 06/26/2018
                                                    A:Ā I wouldn't do it if you plan to move here! Alot of break-ins and robberies. I didnt trust to leave my car outside! I know people who have had their bikes and motorcycles stolen at this place. Move in at your own risk!
                                                    Anonymous
                                                    Asked on: 02/08/2018
                                                    Q:Ā Can anyone tell me why property manager Jamie hays was relieved from her position??
                                                    Anonymous
                                                    Answered on: 06/26/2018
                                                    A:Ā Because she wasn't doing her job. Her only goal was money and not the residents
                                                    Anonymous
                                                    Asked on: 11/16/2017
                                                    Q:Ā How are pets treated by management and neighbors?
                                                    Anonymous
                                                    Answered on: 11/16/2017
                                                    A:Ā Great. Friendly neighborhood. I have a dog and never had issues.
                                                    Anonymous
                                                    Answered on: 11/16/2017
                                                    A:Ā 

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    3 Beds, 1.5 Baths
                                                    3 Beds, 2.5 Baths
                                                    Studio, 2 Baths

                                                    Check Availability

                                                    Pines Apartments

                                                    March 2024

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                                                    Pines Apartments is an apartment in Roanoke in zip code 24018. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,561. Nearby cities include Salem, Daleville, Rocky Mount, Blacksburg, and Christiansburg.

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