This review is long...but it's truly been a horrible experience for us...and if I could spare anyone else from wasting that much time and money it's worth it.

My husband and I moved into Brittany Commons last November. We have had nothing but regret since then. The management and leasing office has absolutely NO CONCEPT of customer service, nor do they care to learn any. Once they have your lease signed, you're just another tenant, and that's not a very high-ranking position there. I guess I'll start with the parking issue. When I come home in the afternoons and evenings, there usually are no parking spaces available in front of my apartment. This wouldn't be that big of a deal, if the people parking there were actually tenants, and not visitors. But, do you think they tow during the day, when visitors are actually violating the parking policy' NO!! they wait until 4:00 a.m.! Who could be parked "in the way" at 4:00 a.m.'!!' Here's the kicker...they towed my husband's work truck (with no warning)...which he had been parking in the same spot for over a month, because he had no decal. It cost us $200.00 to get it back, not to mention the half-day of work for both of us. Then, when he went to get another decal, they said that we could only have 2 per apartment. Again...this wouldn't have been such an annoyance if we didn't know that the tenants above us had 3 decals and left one car in a front parking space covered up. He never drove it!! When we asked the leasing center about it, they said "Well, he didn't get the third decal here." I guess he made it himself. '' Sure.

We've made numerous calls about the bugs...one the calls was right after I found a big black one when putting my foot in my shoe!! We gave up calling after that. It was a waste of time. You'd think after being established now for a few years, they could have gotten the bug problem at least minimized, if not resolved.

Besides the bugs, if you have any maintenance problems, don't fool yourself by thinking that they'll be there to fix it within any reasonable amount of time...or that they care. We called because we had no hot water on a Sunday morning, and they said that since it wasn't an "emergency" they couldn't call maintenance in. We waited for 2 DAYS before we had hot water!! Then, when the genius came to fix the hot water heater, he left the temperature valve up too high and caused it to leak. My husband realized this when he went into the back of the closet to look for something and happened to notice that the carpet was mildewed and molded (something that my husband is highly allergic to!!). The carpet was soaked. They came and replaced the carpet in the closet with a remnant that didn't match. You'd think that for as much rent we pay to live there they could afford matching carpet. When they fixed the hot water heater this time, they had to order a part. I guess it's still on order..it's been over month, when it was promised to be fixed within a week. We've had a tacky hose hanging over our banister to keep it from leaking into the closet for the last month. Something that we would have gotten a nice little notice from management for if we had done ourselves, since we're supposed to keep our patios and bauconies "tidy and neat."

The LAST STRAW came recently when (for some reason) we looked into transfering into a newer apartment within Brittany Commons. We were hoping that the experience would be better, I guess. We decided it wasn't such a great idea when we talked to a leasing agent who said that not only would we have to pay a new security deposit/holding fee, and first month's rent, but we would also have to pay an additional $300.00 transfer fee!! and it's not like we were breaking our lease. we were simply finishing out one lease and starting another. (I think they just pulled this one out of the air. There's absolutely no logic...accept to get more money from us!!) If we were some new tenant that came in and wanted to rent for the first time, then we wouldn't have to pay it, but since we were good tenants who didn't wreck the place and paid our rent on time, we were rewarded with the $300.00 transfer fee.

Other minor annoyances include waking up to the neighbors...uh...well...you know...doing something that we shouldn't have to hear them doing...at 5:00 a.m.!! (not sure what kind of schedule they're on). Also, when we moved in it was obvious that the previous tenants were smokers. (Another smell that my husband is allergic to). Even with new paint and shampooed carpets, the smell was still awful. We actually had people ask us if we started smoking because our clothes smelled like it. Of course, we called the leasing center and they had someone clean the air vents, etc. Didn't help. Still the same smell. When we moved in, there were still items in the cabinet, candy stuck to the shelves, etc. It wasn't clean. You should see the list of things that they gave us to clean before we move out. It includes a mandatory receipt from a professional carpet-cleaning business. There goes our security deposit...It definately wasn't as clean when we moved in as they want it to be when we move out. Guess they really don't check very close anyway.

TO SUM IT ALL UP, DON'T WASTE YOUR TIME!!

Kilburn Crossing (Harrison Road) is brand new, and they're about $15.00 cheaper per month!! They have all the same amenities. We haven't lived there yet, but the management seems like they actually know what's going on. If I had to suggest a place to live, it would be Kilburn Crossing.

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