Brittany Commons Apartments
10122 Kensal Way, Spotsylvania, VA 22553
540-891-2990  WEBSITE save favorite
AVERAGE RATING
recommended by:
32%

overall rating:
2.2
2.8
2.79 Parking:
2.3
2.33 Maintenance:
2.6
2.63 Construction:
2.7
2.7 Noise:
3.1
3.12 Grounds:
2.9
2.94 Safety:
1.9
1.93 Office Staff:
< | >

The Worst Place EVER!

From: -Anonymous-
Date posted: 3/3/2008
Years at this apartment: 2006 - 2007
 
OH MY GOODNESS! Where do I start' We moved out of there a few months ago (THANK GOD) and I am just getting a moment to type this. This is the WORST place I have EVER lived. What could go wrong, went wrong! First off, I moved from out of state so I was pretty much moving in blind. When we did our walk through the previous owner must have had a big dog. He chewed on all of the trim work in all of the rooms, on the patio wood, peed in the carpet (you could see and smell it), the kitchen linolium was horrible. The sales agent was even embarrased about how it looked. He told us it would be taken care of. After driving across country with a toddler we were tired and said ok and moved in. MONTHS went by and no one would get back to us. Finally, they did come back and replace the wood but never came back to paint it. Very embarrasing when you had guests over. Especially with the price we were paying to live in "luxury" apartments. (Rolling my eyes)

When we moved in we were given temp parking passes because they were out of the regular. I was under the impression that they would get those to me when they got them in. I never even noticed they were only good for a month. So one night my husband walked out and both of our cars were gone! They towed them! We had to pay $300 to get them back. I went up to the office to get an answer the next day and they were so rude and didn't care. They had me in tears. Obviously, they don't give a crap about their residents. They will give you a 48 hr notice before they tow if you have expired tags but won't give you any kind for their own parking passes. UGH! So backwards.

Before we moved in we asked if we could bring our own washer and dryer and fridge. They said no so we had to sell ours. Their washer and dryer ruined all of our clothes with holes and rust. We let them know and they did not even bat an eye. They said they would come and fix it and we had to call several times to remind them.

Our water stopped running out of our kitchen sink and it took 2 1/2 weeks for them to come out and even look at it.

We decided to move out early and take the hit. It was well worth it. We paid everything but one months rent because they told us since we lived in such a dirty and damaged apt for that long they would put it next on the list to be rented and we would get out of paying some of that rent. We tried to pay it up front and told them they could send us a refund but they denied it. 2 weeks later we get a call and they had rented the apt out again and said we owed $x.xx amount. We told them we would like to see a bill and she said she would get that right out to us. Never did. We called several times and left messages. Never got a call back. It has been months and we now just got a letter from a collections agency. We called and cleared it up with them that day but it should never have gotten to this point. We never got a bill. We told them we wanted it in writing. The collections agency said that Brittany Commons notes says they have been trying to get ahold of us for months! HA! They have our address and phone numbers and all of our mail has been forwarded.

Please do not move here! I would hate for anyone to be treated like this. The management office is HORRIBLE! No one stays for very long. Just like a revolving door. They are not organized and keep horrible records. And as soon as you sign the lease with them, they are plain RUDE!

Oh and I heard from a neighbor that they didn't even finish fixing the wood or didn't replace the carpet before the next person moved in. YUCK!

Recommended: NO
Overall Rating
1 out of 5
Parking:
2 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
2 of 5
Grounds: 2 of 5
Safety: 2 of 5
Office Staff:
1 of 5
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