Parking - BLOWS.
Noise - not so bad unless the contracted grounds crew decides to beat the heat at 7 am and start their obligations.
Grounds - Sure it looks nice with the foliage and seclusion but their solar powered security light over the mail boxes barely works. A classic example of the tight a$$ finances of their corporate offices. God forbid we spend a little money to make the residents feel a tiny bit safer at night.
Safety - The maintenance guys do their best but with the penny pinching ideals of their corporate office breathing down their backs, you get street lamps and cruddy security lights at night. Both of our cars have had attempts of break in's. One was successful. My fiancee's car had a note on it one morning telling her that if she didn't update her tags her car would be towed. Yes she had the property sticker on her car. Wow!!! Where was that person at when our cars were getting broken into'!
Construction - a complete JOKE. I got here and for 6 months i was using someone else's cable. Cox had to come and re-wire my apartment just so i would get the services i was supposed to get. The insulation from the attic is DISGUSTING, i got a good look at it while Cox was up there doing the re-wire. The insulation's about as old as the apartments themselves. My door frame doesn't sit right even after several attempts by maintenance to try to fix it. Cracks and such all over the walls, major repairs are left undone unless you "bring it to their attention". They warn you 5 billion times about mold when you fill our your lease but won't let maintenance spend money on the proper filters for the apartments. The list is long and it's NOT the maintenance people's fault. Try using duct tape to fasten the wheel of your car on to the axle and you've got a rough but fairly accurate correlation.
Maintenance - A1 SUPERB FANTASTIC, AWESOME, GOLDEN, AMAZING, NEVER BETTER, THESE GUYS ROCK. Unless of course they're tied up in an "audit" which basically means the FOM wants them to most likely do something else rather than help you when they've told you they want to help you move a couch into your living room that's to big to fit through your doorway and you have to haul it up with rope over the banister three stories.
Staff - Front office blows. i don't even know why they have an office. they don't do anything with it except to keep rain off their heads and collect your rent check on the first of the month. And don't you dare be late with that either. I suppose needing anything beyond placing your rent check in their hands is a horrible inconvenience for them. They have to get back to their Solitaire games online.
Overall - i doubt we'll be here next year. It's going to be a pain to move but it's going to be worth it to not have to deal with the bull crud in this place.

This place was nice in the first few months we were here but since the buildings are over 30 years old and the corporate heads won't allow the pennies and dimes to flow in the direction of simple upkeep, the place is falling apart. The maintenance crew is AWESOME. They do everything and anything they can to make your stay as best as possible. Patience is the key since they will only employ 2 of them. Seriously, these two are the ones who should be running the front office. They have a grasp on common sense and customer service.
I've been here 2 years and the new "office manager" just arrived to replace the last one that always blamed her "------- Temper" on why she'd yell at you over the phone. The new one is ready and willing to impose her "greenness" as a response to any current lingering issue that started prior to her arrival. She's fantastic at diverting blame to anyone other than her precious new position or front office staff even though the assistant doesn't know how to take a phone number, name, forward a message, call you to let you know if planned maintenance is going to be canceled, and so on. I guess that's why the FOM sends the lead maintenance guy to discuss everything that's supposed to be her job to preform. When you have a maintenance issue that poses an inconvenience in your life for more than a day and you ask for some manner of compensation, you're told that the work that was done (especially when the prior repair was done poorly BEFORE you rented there) "cost so much and it was a convenience we did for you so there won't be any adjustment on your rent".

User Responses
From: spinner7623	Date: 11/04/2009
Dear ----- - the green manager of the WONDERFUL WoW, Perhaps you misunderstand - the tags which you coined as expired (though not labeled as much in the original post because they were in fact NOT expired, just hadn't afixed the new stickers to my plates) should truly be the least of your concern - perhaps your demeanor, your compassion, your consideration - let's see - humanity, sincerity, responsibility, accountability, professionalism, well the list could continue but what's the point in talking to an automated brick wall of excuses? As for me wasting my time to come to your office during your preferred hours (because you couldn't meet with a paying customer after your set hours - having to work a whopping extra 15 minutes might put a strain on you, couldn't work around it, but I should leave work early to be a CONVENIENCE for you?) I see nothing to gain from what I imagine would be a delightful experience of hot potato (whose fault is it, not it!). Paying residents (by the way to all reading this - the voicemail says they are out on tours with VALUED residents...insert laugh here...the LAST THING YOU ARE IS A VALUED RESIDENT (maintenance men aside since they are the only considerate people here) voice concerns to one staff member who doesn't write anything you say in a 20 minute conversation down, doesn't return a call, etc. The other one says she trusts her staff (remember - FIRST DAY ON THE JOB AND SHE TRUSTS THE PEOPLE THAT SHE'S JUST MEETING FOR THE FIRST TIME ... so why not trust the customer who she is also meeting for the first time? a bit hypocritical, eh?) so because she trusts her staff she doesn't need to hear YOUR side of the issue (but of course I could take off work and come voice my concern during her hours in her office rather than over the phone...hmmmm). Those festering issues aside, let's attend to another concern - the CONVENIENCE OF A THREE MONTH REPAIR OF A SHOWER. Sure it's fixed now, though they wore some of the wall around the shower when the crew fixed it, and now the shower head and shower curtain rod are rigged to cover the fact that the crew didn't measure the tile to know it would be too high (oops!) This wasn't the first bathroom issue! The toilet had to be repaired because it wouldn't stop running. The linoleum in the bathroom was replaced because the last crew they hired to do it put a new sheet of linoleum over the warped, rotten wood and old flooring. (awesome!) SO, after 3 months of being told every couple weeks that we had to go shower at the in-laws (carry all of our stuff over, impose, use their stuff - think we enjoyed it? Think we didn't hate showering at night because everyone can't shower in the morning before work?), told to spray our shower with bleach (which, by the way, the EPA website identifies mold and mildew as synonymous -----) - did you know that one of the main ways to identify mold in a shower is to apply bleach? Other issues will not respond to bleach - but mold will! We have photos of the mold behind our shower - taken when the crew was tearing the old shower out - they're disgusting! Please let us know if you would like a copy, I'd be happy to forward the image to anyone considering WoW as a future home. So, once the whole shower debacle is complete, we ask whether or not there would be financial compensation since we live in a 1 BATHROOM apt and have been paying full rent for facilities that we could not use, and at no time did the office staff offer us an alternative aside from finding our own method of bathing. Because we couldn't use our shower, because we dealt with two months of our bathroom reeking of bleach, because it's been a royal pain in our a$$ - we asked if they would compensate us (since our lease is quickly approaching its end, it would have decided whether we stay with them and continue to pay for the overpriced apt with the awesome maintenance guys or go elsewhere) - the green manager's response? "it was mildew not mold (EPA says they are one and the same, as does the health codes I have copies of) so it was replaced as a COURTESY. Because the shower replacement was so expensive they couldn't compensate us. The shower that they replaced is their property - so they did what an office team is supposed to do ... it's called renovations, and in a 30 year old apartment they will be necessary. We had been nice for 3 months, worried the whole time that the mildew/mold could make us ill, could be making other residents ill. The maintenance guys knew this and were working hard to help us - they cared. The office team, on the other hand, acted as if they couldn't care less. When we mentioned that perhaps it was time we started looking for alternative living arrangements, the green manager said "ok". She's truly interested in your business, as I hope we have explained in detail. So please, when you are choosing a place to live, take this into serious consideration - the facade wears off and no one should have to go home every night to a place where you feel UNWELCOME.
From: Anonymous	Date: 11/04/2009
As the Community Manager of this property, I'd like to take the opportunity to respond to this post. I would like to clear up the issue of the resident's car being tagged due to expired tags. It is a legal obligation of every citizen to have current vehicle tags and registration. If anyone on our property is out of compliance, our property will incur a severe fine from the city. Therefore, our towing company comes out and tags vehicles with expired tags and inspection stickers. I hope this information clears up that issue for the author of this post, and anyone else who reads it. As for the office staff, we have gone above and beyond to please our residents. Any improvements that have been made in your apartment home are the direct result of management's approval. As for my "greenness", you are referring to my first day on the job. If you have any issues you would like to discuss further, please see me in the office and I will be more than happy to come to an understanding with you. Thank you, Woods of Williamsburg Management

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