The Preserve at Catons Crossing Apartments
#6,410 #10 #381

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The Preserve at Catons Crossing Apartments

2760 Green Ash Loop, Woodbridge, VA 22192
(84 Reviews)
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"So far I've had great experiences with this community. No issues with staff or anyone in m" ...
$1,967 - $2,634/mo
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Floor Plans & Pricing

1 Bedroom

A2

1 Bed, 1 Bath | 735 sq. ft.

$1,967 - $2,115

5 Available Units

See Floor Plan Details

A1

1 Bed, 1 Bath | 691 sq. ft.

$1,994 - $2,035

2 Available Units

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 2 Baths | 1,034 sq. ft.

$2,314 - $2,509

3 Available Units

See Floor Plan Details

B2

2 Beds, 2 Baths | 1,140 sq. ft.

$2,513 - $2,634

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

B

Review Ratings

Noise

3.4

Grounds

3.3

Safety

3.2

Office Staff

3.1

Maintenance

4.3

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A-

Number of reviews in the past 365 days

15

Manager’s Review Engagement

A

Percentage of reviews responded to

86.67%

Manager’s Review Reply Time

B

Average time to respond to reviews

11.53 days

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The Preserve at Catons Crossing Apartments Reviews

(70)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 192494

Verified Resident 2020 - 2024

2/22/2024

It's a decent community. It's not too noisy and is relatively clean. Management has changed several times since I moved here so it is hard to rate them. Maintenance does a good job of fixing things but it takes them to long to respond.

    Review Author Icon

    Resident 1224643

    Verified Resident 2022 - 2024

    2/8/2024

    Preserve at Catons Crossing is a nice community at an extremely convenient location. Management and maintenance are generally pretty quick to respond if there are any issues. The community area is nice with a pool table, kitchenette type area with a fridge and microwave. There… See More >
      Review Author Icon

      Resident 1210533

      Verified Resident 2023

      12/21/2023

      I have had an okay experience i loved the management when i moved in but it recently changed and the experience not good. I miss the old management. We still have issues witht he intercom has yet to be fixed. Had minor billing issues old… See More >
        Manager

        12/22/2023

        The Preserve at Catons Crossing Apartments
        We're disappointed to hear about your recent experiences at our property. We understand the transition in management can sometimes cause a temporary inconvenience. We want to assure you that we're committed to providing high-quality service to all our residents. Please feel free to reach out to us at cdcatons@liverangewater.com or (855) 201-2881 to discuss any ongoing issues you may have. Thank you, The Preserve At Catons Crossing.
        Review Author Icon

        Resident 1204745

        Verified Resident 2022 - 2023

        12/4/2023

        Experience is pretty good. I am glad the carpets in the hallways were replaced but the stairwell carpet needs to have an enzyme clean due to the pet smells that gets worse when it rains. There is a marked difference between the stairwell next… See More >
          Manager

          12/5/2023

          The Preserve at Catons Crossing Apartments
          We appreciate your feedback and are glad to hear that your overall experience has been positive. We understand your concerns about the stairwell carpet and door security. Please feel free to reach out to us directly at (855) 201-2881 to discuss these concerns in more detail. We are always looking for ways to improve the living experience in our community. Thank you, The Preserve At Catons Crossing.

          Updated Review

          Review Author Icon

          Resident 1187019

          Verified Resident 2014 - 2023

          10/5/2023

          This use to be an excellent place to live. We had great and quiet neighbors that looked out for one another. Since being brought out, this place has went down and all I see is people leaving. I've leave her a decade… See More >
            Manager

            10/9/2023

            The Preserve at Catons Crossing Apartments
            We value your feedback and appreciate your positive comments. If you have any concerns or suggestions, please don't hesitate to contact us directly at (855) 201-2881. Your input helps us improve our service and enhance your experience. - The Preserve At Catons Crossing
            Review Author Icon

            Resident 1185006

            Verified Resident 2019 - 2023

            9/28/2023

            My experience at the complex was great up until the past year. The property managers have not been as responsive to requests/emails. The upkeep of the property has gone down. The secured door to building was broken for well over 6 months… See More >
              Manager

              10/3/2023

              The Preserve at Catons Crossing Apartments
              We are sorry to see this for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office, give us a call at (855) 201-2881. Thank you. - The Preserve At Catons Crossing

              Updated Review

              Review Author Icon

              Resident 1181233

              Verified Resident 2020 - 2023

              9/16/2023

              I lived at this complex before for 9yrs. Since I have moved back in resident managers have changed 3 times. The new manager is a lot better than the previous ones. He's very personable and seems to actually care about the complex.

                Manager

                9/18/2023

                The Preserve at Catons Crossing Apartments
                Thank you for the kind words. We strive to offer the best for our residents and community and take pride in providing a great place to live, so your positive comments mean a great deal to us. Please let us know if we can do anything for you in the future. Thanks again! - The Preserve At Catons Crossing
                Review Author Icon

                Resident 1165494

                Verified Resident 2019 - 2023

                8/1/2023

                It's been ok. I don't like that my rent was raised by $300 or that tons of people smoke pot in the building. Or that residents don't clean up their dog's poop. I've had a lot of strangers knock on my door, hiding their face… See More >
                  Manager

                  8/8/2023

                  The Preserve at Catons Crossing Apartments
                  Thank you for taking the time to leave this review, although we wish we could have earned a higher rating. We would like to resolve this with you and invite you to stop by our office or give us a call at (703) 499-9073 when you are able. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                  Review Author Icon

                  Resident 1164613

                  Verified Resident 2016 - 2023

                  7/29/2023

                  The pool area does not have enough umbrellas. The balconies are never clean. Mangement wants to charge excessive rent rates while proving nothing in return. the jacuzzi has not worked for the past 2 years

                    Manager

                    8/8/2023

                    The Preserve at Catons Crossing Apartments
                    Thank you for taking the time to leave this review, although we wish we could have earned a higher rating. We would like to resolve this with you and invite you to stop by our office or give us a call at (703) 499-9073 when you are able. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                    Review Author Icon

                    Resident 118372

                    Verified Resident 2020 - 2023

                    7/24/2023

                    So far I've had great experiences with this community. No issues with staff or anyone in my building. I'm really glad that I chose this property when I was searching for places to live. I would recommend this location to friends and or family.

                      Manager

                      8/7/2023

                      The Preserve at Catons Crossing Apartments
                      Thank you for this great review! We are pleased to hear that everything was up to your expectations. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                      Review Author Icon

                      Resident 1161616

                      Verified Resident 2021 - 2023

                      7/20/2023

                      It's been pretty good the only things I can say is I don't like the no smoking in the entire complex policy. I think that's unrealistic to hope for with tenants. I think they'd be better off having a designated area. & also rent being… See More >
                        Manager

                        8/7/2023

                        The Preserve at Catons Crossing Apartments
                        Thank you for taking the time to leave this review, although we wish we could have earned a higher rating. We would like to resolve this with you and invite you to stop by our office or give us a call at (703) 499-9073 when you are able. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                        Review Author Icon

                        Resident 1150449

                        Verified Resident 2021 - 2023

                        6/14/2023

                        The Preserves at Caton Hill Crossing is ideally situated. It is located minutes from the interstate, US 1 and Prince William Parkway. If you enjoy shopping, consider Potomac Mills Mall (discount mall), 2nd Avenue Thrift store, IKEA,Gabe, Saver's Thrift, Goodwill, T.J. Max, Ross, Walmart,… See More >
                          Manager

                          6/22/2023

                          The Preserve at Catons Crossing Apartments
                          We are happy to hear of your wonderful experience. We care deeply about our residents and seek to provide the highest quality customer service. Thank you for this spectacular review. - The Preserve at Catons Crossing Apartments, Community Director
                          Review Author Icon

                          anonymous

                          Resident 2018 - 2023

                          5/26/2023

                          Ignored refund request

                          I have had a terrible time resolving issues since new management took over. We received 4 charges incorrectly over the winter. No one is responding to my emails anymore. Can you please refund our account? This company earns 2 stars because of Rusty’s wonderful maintenance… See More >
                            Manager

                            6/7/2023

                            The Preserve at Catons Crossing Apartments
                            We appreciate your feedback. We value our residents and take pride in providing a great place to live, so we apologize for any issues you’ve had. We would like to address your specific needs to improve your experience, so please stop by the office or contact us at (703) 499-9073 at your earliest convenience. Thank you – The Preserve at Catons Crossing Apartments, Community Director
                            Review Author Icon

                            Resident 1139857

                            Verified Resident 2022 - 2023

                            5/11/2023

                            Sound insulation has not been good, can hear the person above stomping. The grass does not get cleaned by pet owners. Sometimes hallways smell like weed. The carpet is stained and dirty in staircase. Front desk staff is friendly. Location is good.

                              Manager

                              5/17/2023

                              The Preserve at Catons Crossing Apartments
                              Thank you for taking the time to leave this rating. We would love to hear your perspective and ask that you stop by our office or give us a call at (703) 499-9073 with more information. Our goal is to provide our residents with exceptional service in a timely manner. Thank you. - The Preserve at Catons Crossing Apartments
                              Review Author Icon

                              Resident 1136132

                              Verified Resident 2020 - 2023

                              5/1/2023

                              Maintenance department is good. Having an elevator is a plus. Management constantly changing. Almost impossible to get someone in the office to answer the phone. No dining room. Amazon boxes a plus. Indoor mail boxes a plus.

                                Manager

                                5/2/2023

                                The Preserve at Catons Crossing Apartments
                                Thank you for taking the time to leave this review, although we wish we could have earned a higher rating. We would like to resolve this with you and invite you to stop by our office or give us a call at (703) 499-9073 when you are able. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                                Review Author Icon

                                Resident 1125149

                                Verified Resident 2021 - 2023

                                3/25/2023

                                I have a two bedroom /two bathroom apartment. The Bedrooms, bathrooms, as well as the closets are spacious. Theres is a nice computer area. Fireplace place would be nice, if it worked. The front office staff and maintenance crew are very nice and have… See More >
                                  Manager

                                  3/28/2023

                                  The Preserve at Catons Crossing Apartments
                                  We are happy to hear of your wonderful experience. We care deeply about our residents and seek to provide the highest quality customer service. Thank you for this spectacular review. - The Preserve at Catons Crossing Apartments, Community Director
                                  Review Author Icon

                                  Resident 1115675

                                  Verified Resident 2022 - 2023

                                  2/23/2023

                                  The community is absolute garbage falling apart managament does not care. Weeks to get a response in the portal. Broken windows in every building the outside windows are never fixed just the inside none frosted glass , dog crap everywhere on the property. Rocks all… See More >
                                    Manager

                                    2/24/2023

                                    The Preserve at Catons Crossing Apartments
                                    We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office or give us a call at (703) 499-9073. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                                    Review Author Icon

                                    Resident 1112265

                                    Verified Resident 2011 - 2023

                                    2/11/2023

                                    My experience with the community has been great. However my experience with Rangewater has not been good . Lack of communicating with management about issues with my apartment. Resident Management is terrible.

                                      Manager

                                      2/14/2023

                                      The Preserve at Catons Crossing Apartments
                                      We wish we could have earned a higher star rating. We are more than happy to address any concerns you may have. Please feel free to swing by the office or give us a call at (703) 499-9073 with more information. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                                      Review Author Icon

                                      Resident 1107322

                                      Verified Resident 2021 - 2023

                                      1/30/2023

                                      Front desk staff: nonresponsive to residents' issues. People smoke in their apartments even if it is a non-smoking community. Front Desk Management doesn't do anything about it. Some residents don't clean after their dogs. Most residents know which dog owner does that. We complain about it… See More >
                                        Manager

                                        2/10/2023

                                        The Preserve at Catons Crossing Apartments
                                        Thanks for bringing this concern to our attention. It is our goal to treat everyone, residents and guests with the utmost respect. We strive for continual improvement and welcome your feedback, so we apologize for any issues you’ve experienced with us and are sorry to hear that you found our team to be unprofessional. We would like to make things right, so please stop by the office or contact us at (703) 499-9073 so we can address your specific needs. Thank you – The Preserve at Catons Crossing Apartments, Community Director
                                        Review Author Icon

                                        Resident 1101854

                                        Verified Resident 2023

                                        1/11/2023

                                        The work hasn't been done yet. The request was sent a week ago and still awaiting a call for the maintenance team to schedule me and stop by to complete. This is the second request within a year to have the issue repaired as the… See More >
                                          Manager

                                          1/11/2023

                                          The Preserve at Catons Crossing Apartments
                                          We appreciate your feedback. We value our residents and take pride in providing a great place to live, so we apologize for any issues you’ve had. We would like to address your specific needs to improve your experience, so please stop by the office or contact us at (703) 499-9073 at your earliest convenience. Thank you – The Preserve at Catons Crossing Apartments, Community Director

                                          Updated Review

                                          Review Author Icon

                                          Resident 1101648

                                          Verified Resident 2018 - 2023

                                          1/10/2023

                                          MANAGEMENT DOES NOT RESPOND TO RESIDENTS NEEDS NO REPSONSE TO EMAILS NO REPSONSE TO PHONE CALLS DO NOT CALL YOU BACK MANAGEMENT NEVER IN OFFICE IF HE IS AND YOU ASK A QUESTION HE STATES HE HAS TO CHECK WITH MANAGEMENT WHICH I GUESS IS… See More >
                                            Manager

                                            1/10/2023

                                            The Preserve at Catons Crossing Apartments
                                            Thank you for taking the time to review. At The Preserve at Catons Crossing Apartments, we strive to provide excellent customer service and a comfortable environment for current and future residents to come home to and their guests. We are sorry to hear that we did not achieve these goals with you, and we assure you this is not typical. I would like to help and invite you to stop by the office or contact me at (703) 499-9073 at your earliest convenience. Thank you again for your time. – The Preserve at Catons Crossing Apartments, Community Director

                                            Updated Review

                                            Review Author Icon

                                            Resident 1101258

                                            Verified Resident 2010 - 2023

                                            1/9/2023

                                            This property owner is interested in profits only. They do not provide current value-added services like charging stations for EV's or car washing stations. Garage renter are prohibited from paying for the installation of a 220 outlet, even though the apartment has it… See More >
                                              Manager

                                              1/10/2023

                                              The Preserve at Catons Crossing Apartments
                                              We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office or give us a call at (703) 499-9073. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                                              Review Author Icon

                                              Resident 1101094

                                              Verified Resident 2020 - 2023

                                              1/8/2023

                                              Living at this apartment complex was a very pleasant experience when I first moved in about 3 years ago. Once the new company took over a few years ago things went downhill. The price of rent at these apartments went up tremendously for no… See More >
                                                Manager

                                                1/9/2023

                                                The Preserve at Catons Crossing Apartments
                                                Thank you for your feedback. Our desire is to always provide our residents with the service they expect and deserve, and we sincerely apologize if you feel we've ever fallen short of this goal. We would love to speak with you about your concerns in an effort to resolve any issues. Please come by our office or call us at (703) 499-9073 at your earliest convenience. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                                                Review Author Icon

                                                Resident 1100870

                                                Verified Resident 2019 - 2023

                                                1/7/2023

                                                When I first moved down to Virginia, the management and community were exactly what I was looking for. When the new management came in, it was not the same place. I had complaints of neighbors making noise late into the night and I was met… See More >
                                                  Manager

                                                  1/9/2023

                                                  The Preserve at Catons Crossing Apartments
                                                  Thank you for taking the time to leave this review, although we wish we could have earned a higher rating. We would like to resolve this with you and invite you to stop by our office or give us a call at (703) 499-9073 when you are able. Thank you. - The Preserve at Catons Crossing Apartments, Community Director

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1100771

                                                  Verified Resident 2020 - 2023

                                                  1/7/2023

                                                  My experience has been okay I guess. it Could be better honestly.. The rent goes up but the quality of the apartments do not. And the employees do not really care about the renters. Mediocre treatment

                                                    Manager

                                                    1/9/2023

                                                    The Preserve at Catons Crossing Apartments
                                                    We are sorry to see this, for our goal is to give our residents the highest quality care and maintain a great living experience. If you are willing, we would like to work through your concerns with you and invite you to stop by our office or give us a call at (703) 499-9073. Thank you. - The Preserve at Catons Crossing Apartments, Community Director
                                                    1.0(1 rating)

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Private Garages for Select Homes
                                                    Pets
                                                    • Animal type not listed Allowed
                                                    • Cats Allowed
                                                      Pet Limit: 2. Comments: Cat
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.. Pet Limit: 2. Comments: Dog
                                                      Less Info
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                                                    Other
                                                    • 24/7 Amazon Hub Package Lockers
                                                    • 9' Ceilings
                                                    • Additional Home Storage in Select Units
                                                    • BBQ Area with Gas Grills
                                                    • Built-in Computer Niche in Select Homes
                                                    • Business Center
                                                    • Ceramic Flooring
                                                    • Clubroom
                                                    • Dual Vanity in Select Homes
                                                    • Energy Efficient Dual Panel Windows
                                                    • Energy Efficient Stainless Steel Appliances
                                                    • Fitness Center
                                                    • Gas Fireplaces with Mantels in Select Homes
                                                    • Gazebo
                                                    • Glass Enclosed Showers in Select Homes
                                                    • Granite Countertops
                                                    • Hot Tub/Jacuzzi
                                                    • Kitchen Islands in Select Homes
                                                    • Linen Closets
                                                    • Outdoor Lounge with Fireplace
                                                    • Playground
                                                    • Pool
                                                    • Private Balcony or Terrace
                                                    • Roman Tubs
                                                    • Stainless Steel Gas Range and Premium Faucets
                                                    • Unique Design Style
                                                    • Walk In Closets
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                                                    Leasing

                                                    MAKE YOUR NEW CHAPTER YOUR BEST ONE YET.An elegant pool hall inside. A beautiful gazebo and scenic spaces for your morning stroll outside (coffee in hand.) A shimmering pool with Sunday written all over it. And that s all beyond your front door. Inside, elevated interiors boast nine-foot ceilings, crown molding, granite countertops, glass-enclosed showers and custom cabinetry. However you like to spend your free time, you re sure to enjoy it at The Preserve at Catons Crossing Apartments.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Cushman & Wakefield

                                                    B-
                                                    B-
                                                    Communities
                                                    498

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 84 number of votes by renters, The Preserve at Catons Crossing Apartments is currently rated 3.7 out of 5 stars.
                                                    The Preserve at Catons Crossing Apartments is rated 3.3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Preserve at Catons Crossing Apartments is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    The Preserve at Catons Crossing Apartments is rated 3.4/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    The Preserve at Catons Crossing Apartments is rated 3.2/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Preserve at Catons Crossing Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Preserve at Catons Crossing Apartments is rated 3.1/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 86.6667% of their community reviews in the past year.
                                                    Managers have replied within 11.53 days to their community reviews in the past year.
                                                    Cushman & Wakefield
                                                    Animal type not listed Allowed
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Comments: Cat
                                                    Dogs Allowed
                                                    Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.
                                                    Pet Limit: 2
                                                    Comments: Dog
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    The Preserve at Catons Crossing Apartments

                                                    March 2024

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                                                    The Preserve at Catons Crossing Apartments is a 691 - 1,140 sq. ft. apartment in Woodbridge in zip code 22192. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,967 - $2,634. Nearby cities include Lake Ridge, Dumfries, Lorton, Triangle, and Quantico.

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