If you have a maintenance issue and take it to the office staff, they will write down your information on some paper or post-it note. They may claim that their computer system is not working, so they cannot enter the info right away. Later, when you call to find out why they are taking so long to respond to your request, they will say that they have no idea what you are talking about, their computer shows no maintenance request.

Their headquarters can monitor the service requests for how long it takes the maintenance staff to respond and complete the work. So if the office staff does not enter the info, they can ignore you and your service request and not get in trouble with their supervisors.

Also, if your request is in the computer system, it may be closed before the work has been completed. This is their attempt to hide how long it takes to complete the work.

The office and maintenance staff are working together to hide the poor service that they provide to the tenants from their bosses at the Pinnacle headquarters.

User Responses
From: Anonymous	Date: 09/13/2008
This is very true. They just make a note of your issue, which is never fixed. This annoys me!! I have been personally going to the office everyday from last one week but there is no progress seen. My problem is still a problem!!! When ask when can I expect somebody from the office, they say can't promise..there is a long list of issues that need to be taken care of!!! God! What the damn they are fixing from so long!!! Do you any idea, where how can I escalate this issue to senior management?
From: kr_association	Date: 09/16/2008
This website does not allow names of the office staff to be used here. Send email to kr_association@hotmail.com and I'll send you the name and phone number of their boss.

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