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Crystal Pointe

35434 25th Avenue South West, Federal Way, WA 98023
Website
52%
51
Reviews
52%
% Recommended
41%
City Average
09/19/14
Verified Resident

I had a good experience moving into Crystal Pointe. The staff were very helpful. Dftggffffggggfggggbhgggffgggggggghhhhhhhggggiggggggggghgggg cidudiifiidududidifififififi f2f I f2f I f2f I f2f I f2f I f2f fii f2f if ssh c.f. ififxixciiiccific I f2f jciiiv Full Review ▶

Manager Response
08/06/14
Verified Resident

Very nice and professional staff in the middle of a turnaround. Called cops and security to no avail. Broken glass in lot. Someone in the complex wrecked the back of my car. Neighboring tenant on drugs threatened to kill my family.… Full Review ▶

Manager Response
07/29/14
Verified Resident

This community is okay for now. I'm very disappointed about the washer that does not spin and the dryer that does not have a working knob and my sister and I are tired of doing our laundry by hand. We don't… Full Review ▶

Manager Response
04/21/14
Verified Resident

The level of professionalism has improved with your managers. The work load for maintenance seems to be too heavy. It seems that work orders are never taken care of. I've waited an entire year for blinds promised at last year's lease… Full Review ▶

Manager Response
04/01/14
Verified Resident

Maintenance is slow. Help is impossible to get at times. It seems like they are overwhelmed by the level of work and frequently leave early and close early. How do people who work during the day access the fitness center and… Full Review ▶

Manager Response
03/27/14
Resident

The worst living experience ever! Most of tenants are on drugs, selling drugs or selling pills. Leasing agents turn a blind eye to all the corruption and are even friends outside of work with the drug addicts. Maintenance sucks and work… Full Review ▶

Manager Response
02/02/14
Verified Resident

I like the property. The issue I have is the new pay system. I am unable to pay all the rent and AUM prior to the 1st of the month. I have to pay rent and then go back and pay… Full Review ▶

Manager Response
07/11/13
Verified Resident

We've enjoyed living in this complex because of the location. Our daughters can easily take the bus. We've gone through a different manager practically every year since we've been here. Just when we get to know a manager and it is… Full Review ▶

Manager Response
07/11/13
Verified Resident

Generally livable Full Review ▶

Manager Response
07/08/13
Verified Resident

No security at all never see them also the parking is a mess have to paid for 2 parking stalls and many are just parking with out paying no enforcement as to who pay for parking or not. Full Review ▶

Manager Response
06/29/13
Resident

This is the worst apartment I have ever rented. Extremely poor management and major plumbing problem. Maintenance left my toilet clogged for 2 months while I kept asking them to fix it. I finally told them I called the health department… Full Review ▶

06/26/13
Verified Resident

It has been an interesting experience. Don't remember the exact year i moved in. It has gotten better. When I first moved in it was a bit wild, loud and oh not so pleasant. It's a lot better now. Full Review ▶

Manager Response
06/17/13
Verified Resident

neighbors are loud and don't respect anyone Full Review ▶

Manager Response
06/16/13
Verified Resident

I like the apartment itself and the location but I am not too fond of the other residents in the apartments because a lot of them are extremely disrespectful Full Review ▶

Manager Response
06/11/13
Verified Resident

It is avery nice area to live lots of things are very close parks for kids ,schools and more than one stores are close .There are stores with in walking distances from your home ,pizza, pet store,baes eaterys,nail salone,small markets,bus stops… Full Review ▶

Manager Response
10/02/12
Prospective Resident

I'm someone who likes to read reviews about EVERYTHING bcuz it helps me be aware of what I may need to look for but at the same time I give things a chance. I met the Theresa and she was ABSOLUTELY… Full Review ▶

Manager Response
08/23/12
Prospective Resident

We will be renting at Crystal Pointe, and I was very impressed with the Manager Theresa. She has an I can do attitude. The apartment complex is being greatly iproved by the enhancements and new paint job. We looked at a… Full Review ▶

Manager Response
09/14/11
Resident

I have lived here for almost a year now when i first moved in the ladies in the office were very heplful and kind. but now that we have the new ------------------- around I feel harassed and thretened by her she… Full Review ▶

Manager Response
09/11/11
Resident

I have lived here for awhile now,The management was great when i first moved in Alyssa and Shaleese are the greatest people ever.Im very sorry we lost alyssa she was the best manager i have ever had to deal with.And the… Full Review ▶

Manager Response
07/25/11
Resident

this is one of the worst places to live the new manager is rude thinks she is better then everybody she singles people out and if you have kids you might as well leave them in your house cause she dont… Full Review ▶

Manager Response
07/13/11
Resident

i have been here for couple month and i love it here the staff is great the mangers are the best i have ever had to deal with since i have been a adult.they are very promt on getting things done.very… Full Review ▶

Manager Response
07/10/11
Resident

I have been a resident at this Apartment for about 6mths. The Manager ------ was very nice during the initial showing of the apartment, however once I signed on the dotted line the real Monster came out. This person is the… Full Review ▶

Manager Response
06/13/11
Resident

I could not wait to leave this place! I get a little frustrated when I read reviews where folks expect high-quality at an obviously cheap apartment, but this apartment complex is unreal. It is a block away from a bar, so… Full Review ▶

Manager Response
03/09/11
Resident

I lived here about 4 years ago, and I have to say that it was the worst place that I have ever lived. My husband had a gun pulled on him, and when we tried to end our lease with them… Full Review ▶

Manager Response
08/18/10
Resident

Our new manager is on top of the property & what's going on (TAKING NO CRAP) not scared & isn't letting no one run her off. Miss Jennifer in 2 weeks has already "ELIMINATED" 99% of the problems on this property.… Full Review ▶

09/14/09
Resident

The management sucks the owners suck!! drive bys and drug dealers heavan!!! there is alot of them living here!! Plus they will shut off your water without telling you!! Then when you leave they will charge you for everything!! And won't… Full Review ▶

07/22/09
Prospective Resident

I went to see the complex, and it was OK, but WAY overpriced, and just so many red flags went off while I was being led around. They made a big deal about the new 'european cabintry' nad sleek all balck… Full Review ▶

04/08/09
Resident

This apartment is a TOTAL rip-off! Stay far away and do not rent from this property! A couple of the apartments caught on fire last December right before Christmas and the apartments still have not been renovated which is a complete… Full Review ▶

11/04/08
Resident

This place is the terrible, Do not move here. the crime is very high, they have shootings and drugs dealers the rent overpriced, but they do not fix or replace anything, it does not matter if you complain repeatedly, besides they… Full Review ▶

08/14/08
Resident

Do not move here. this is the worst place to live period. the rent overpriced, they charge $35 a month per spot for parking (which they dont let you know before you move in) $25 a month for a pet rent… Full Review ▶

08/07/07
Resident

the worst place i've ever lived. noisy. unsavory types. we had car stolen, and broken into. took a month to get them to get rid of wasp infestation in stair well. Full Review ▶

05/30/07
Resident

Well this place is not a happy place to live. The manager we moved in under was here for about 2 months. Mrs. Ford was here a year and sacked. The new manager is said to be corporate and so far… Full Review ▶

03/14/07
Resident

Crystal Pointe is a horrible place to live. The management is rude, disrespectful, and discriminates against their tenants. Also things never get fixed when you request. I happen to call for the corporate office, and the office denied me corporate s… Full Review ▶

02/08/07
Resident

I'm really happy living here. I've seen alot of changes with people in the office, but these new people are really good.

maintenance is also great. Full Review ▶

02/02/07
Resident

New management, better place to live.

This new manager is doing an great job. Yeah, it used to need work, but now it's getting really nice. Great people are moving in and this place is really turning around.

The staff is really friendly.… Full Review ▶

01/24/07
Resident

I have lived in many places over the years but this one is the worst for the money. The management is HORRIBLE, the rent is over the top. They claim they have ammenities but you can't use any of them...jacuzzi(broken), Pool(filthy),… Full Review ▶

11/13/06
Resident

During my stay here, my son had been bullied, rocks thrown at him etc. etc. management did nothing to correct the problem. Within two weeks our truck had been broken into and later it had been stolen. People party all night… Full Review ▶

07/02/06
Resident

I have been living here since 2001. I am very pleased with Mrs. Ford. She is consistent, fair and cares about the property and residents. Yes, she is strict and enforces the rules but hey someone has to be the bad… Full Review ▶

05/15/06
Resident

The doors are locked too often to get any business or issues resolved. The new propert manager Ms. Ford has been extremely rude to both myself and also other tenants. The only good thing I have to say is I have… Full Review ▶

03/24/06
Resident

Full Review ▶

12/09/05
Resident

The new manager is making everyone pay for parking that was suppose to be free. She loves to put 3 day notices on door even when you dont owe money then when you go to talk to her about it she… Full Review ▶

12/29/04
Resident

I have lived here since Sept and it has been okay work oders do take a little while to get done but at least they get done. When I moved in the manager said she was new and she has done… Full Review ▶

10/19/04
Resident

Its loud and people dont care! The weight room is dumpy and don't work. What happen to the new equip. they promised?? My work order took 2 months to get fixed until we finally got a manager who listened. Now we… Full Review ▶

10/10/04
Resident

All the reviews are crap! Full Review ▶

08/18/04
Resident

We've been here for about 10 months now.

I agree with the previous person, the new manager does seem nice.

The kids are a little much, the older ones hangout by the second entrance, so the younger ones are hang out in our… Full Review ▶

05/28/04
Resident

I have been here for 2 years and glad to see a new manager. I like it here but repairs on things suck. I talked to her and my things were fixed ASAP. My neighbors say they put in a request… Full Review ▶

02/07/04
Resident

I am just moving in and the staff has been helpful but busy. There are not one bedrooms anywhere in the complex so I am not sure the review with that comment is accurate. I did notice some trash by the… Full Review ▶

01/12/04
Resident

Crackville USA
The lady in the office is pregnant,lazy and ------. They always forget to complete maintance requests, due to the half baked maintence dude. If the guy ain´t in the office with his feet on the desk he´s washing the… Full Review ▶

02/03/03
Resident

moved in not to long ago and i have to say its not that bad. the manger Jamie is really nice ( as well as a hottie ) she is alway willing to help me and the others here. one of… Full Review ▶

09/26/01
Resident

This apartment is terrible. Kids running around in the streets, noisy, bad safety and appliances in the apartments. The managment is very rude and not helpful at all. They charge $20 for covered parking when there is hardly ANY uncovered areas.… Full Review ▶

04/15/01
Resident

Full Review ▶

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