Alderwood Heights Apartment
18124 36th Ave W, Lynnwood, WA 98037
425-775-0066  save favorite
AVERAGE RATING
recommended by:
30%

overall rating:
2.3
2.6
2.58 Parking:
2.4
2.42 Maintenance:
2.2
2.19 Construction:
2.5
2.45 Noise:
2.8
2.77 Grounds:
2.5
2.48 Safety:
2.4
2.42 Office Staff:
< | >

very bad customer service from office mgmt.

From: -Anonymous-
Date posted: 9/13/2003
Years at this apartment: 2003 - 2003
 
THE OFFICE STAFF SEEM TO NEVER KNOW ANYTHING. WHEN YOU ASK QUESTIONS THEY DO NOT HAVE ANSWERS AND ALWAYS SEEM CONFUSED AND SAY THAT YOU HAVE TO CALL BACK AND TALK TO THE MANAGER. I HAVE LIVED THERE FOR A LONG TIME AND I HAVE NEVER SEEN THE MANAGER YET. EVERY SINGLE TIME I HAVE STOPPED IN TO SPEAK TO HER SHE HAS NOT BEEN THERE. I HAVE STOPPED IN ABOUT 38 TIMES SINCE I MOVED IN AND HAVE YET TO SEE HER AT WORK AND THEY ALWAYS SAY SHE IS SICK.WHY HAVE STAFF WHEN THEY CANT HELP YOU AND A MANAGER THAT IS NEVER THERE TO HELP. NO ONE THERE INCLUDING MAINTENANCE SEEMS TO HAVE A CARE I THE WORLD FOR ANYONE BUT THEMSELVES BECAUSE WHEN IT COMES TO RESIDENTS THEY GET PUT ON AT LEAST A 2 WEEK WAITING LIST FOR ANY KIND OF REPAIR. THEY TAKE FOREVER TO TAKE CARE OF WORK ORDERS AND THEY YELL AT YOU WHEN YOU ASK THEM TO FIX ANYTHING. THE MAINTENANCE SUPERVISOR IS SO OLD HE SEEMS TO HAVE ALTHEIMERS AND SAYS HE NEVER GETS THE WORKORDERS.THE TALL GUY SEEMS LIKE HE IS ACTUALLY RETARDED OR ON DRUGS,NOT SURE IF HE CAN EVEN READ.THE COMPANY REALLY SHOULD GET SOME EMPLOYEES THAT ARE NOT ALWAYS GONE AND THAT SOME MAINTENANCE THAT CAN GET THE WORK DONE FASTER. I AM VERY UNSATISFIED WITH THE MANAGEMENT.

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
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