Alderra Apartments
#18,553 #9 #495

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Alderra Apartments

13507 99th Ave E, Puyallup, WA 98373
(163 Reviews)
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Move-In Specials

$200 Look N' Lease on select units!

Floor Plans & Pricing

1 Bedroom

1x1

1 Bed, 1 Bath | 805 sq. ft.

See Floor Plan Details

2 Bedrooms

2x1 Townhome

2 Beds, 1 Bath | 1,002 sq. ft.

See Floor Plan Details

2x2.5 Townhome

2 Beds, 2.5 Baths | 1,184 sq. ft.

See Floor Plan Details

2x2

2 Beds, 2 Baths | 1,144 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D-
D-

Renter Ratings

D

Review Ratings

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Alderra Apartments Reviews

(163)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2021 - 2023

1/23/2024

RUN

This was the worst apartment complex we have ever lived in. Our entire last year there, our apartment, in building 10, smelled like smoke because our neighbors smoked inside despite numerous complaints to Taylor in the office. The gate was constantly broken, despite paying extra… See More >
    Review Author Icon

    datsikkid

    Resident 2020 - 2022

    1/29/2022

    Living in Alderra under PLP has been a nightmare. The mailboxes are broken into consistently, and when they are, the property management doesn't inform it's residents. They instead sent out an email over a year ago stating to check your mail every day, essentially telling… See More >
      Manager

      2/4/2022

      Alderra Apartments
      Hi Adam, this is Kailey with the Customer Service team. Thank you for the feedback. I am sorry to hear about your frustrations at the property. We have new mail boxes on order, offer complimentary pest control, and keep amenities open when we are able to do so due to COVID mandated restrictions. I welcome the opportunity to speak with you in greater detail regarding your concerns. Please feel free to contact me directly at 425-287-7438 or email at customerservice@plpinc.net Take care, Kailey
      Review Author Icon

      anonymous

      Resident 2019 - 2021

      6/19/2021

      If you are using marijuana. DON’T RENT HERE. It is against the rules to even smoke it in your car here. Not anywhere on the property. They expect you to get in your car. drive off property to smoke. Then drive back which is against… See More >
        Manager

        6/23/2021

        Alderra Apartments
        Hi there, this is Kailey with Customer Service. We strive to offer outstanding service and value with every single interaction. We apologize if we missed the mark, but we’re always grateful for feedback – constructive and otherwise. Please consider contacting our Customer Service department directly to try and resolve any outstanding issues you may have. We can be reached at customerservice@plpinc.net or via phone at 425-287-7438. Thanks and take care.
        Review Author Icon

        Resident 649864

        Verified Resident 2018 - 2019

        6/7/2019

        The staff are so wonderful, warm, friendly, like family. The grounds are maintained nicely, it's a quiet complex. I enjoy living here. The only issue really has been avery brief period when it snowed and the parking lots were not plowed.

          Manager

          6/11/2019

          Alderra Apartments
          Thank you so much for the wonderful review! Your time and feedback are appreciated. I am thrilled to hear that you have had a great living experience at Alderra. We take pride in maintaining the community and we're glad to see it is recognized. We are sorry that we were unable to obtain a snow plow during the heavy snow this year. Unfortunately, the demand was simply greater than the supply and we were unable to find additional help to assist us. Even our landscaper's snow plow was stuck in the snow! Thank you again for recognizing our efforts. We enjoy being able to welcome our residents in a warm way and we're glad that you've chosen to be a part of our community! Feel free to stop by the office anytime to say hello or to let us know if you need anything.
          Review Author Icon

          Resident 621536

          Verified Resident 2019

          3/30/2019

          This unit is quite and I'm able to have my doggies who are my daily therapy to me. I will be recommending to all my friends. My maintenance request was fast, on time, and they cleaned up any and all messes that they created.

            Manager

            4/3/2019

            Alderra Apartments
            Thank you so much for providing your feedback! It is greatly appreciated! We are so happy to hear you have had a great living experience! Feel free to stop by the office and say hello anytime!
            Review Author Icon

            Resident 549712

            Verified Resident 2015 - 2019

            3/18/2019

            Since new ownership this complex became pathetic .Not good anymore with this new ownership.Extremely disappointed with maintenance and lot has to do with the new ownership because it wasn't like this Unqualified maintenance team

              Manager

              3/20/2019

              Alderra Apartments
              Thank you very much for taking the time to provide your feedback. We apologize you feel that you are not experiencing the best service possible. We would like to invite you to our leasing office to discuss any issues/concerns you may still have. Please feel free to contact our leasing office so we can schedule a time to discuss your concerns. Thank you, Alderra Staff
              Review Author Icon

              Resident 605574

              Verified Resident 2018 - 2019

              2/18/2019

              It's been great service and staff has been very responsive and courteous. Only issue I have is parking is still a problem and more is needed and mailbox has been vandalized several times and not reliable or safe to us

                Manager

                2/20/2019

                Alderra Apartments
                Thank you so much for taking the time to provide your feedback! It is greatly appreciated! I am happy to hear you have enjoyed the staff here at Alderra! I know parking can be tight and we are actively working on a solution. Please stop by the office at your earliest convenience to go over any issues you are experiencing with the mailboxes. Alderra Staff
                Review Author Icon

                Resident 605385

                Verified Resident 2017 - 2019

                2/18/2019

                Great amenities and location. Clean and friendly neighbors. Gated community so sense of security. Staff are quick to fix any maintenance issues and make sure that it was done correctly. Community communication is great through emails. Family friendly.

                  Manager

                  2/20/2019

                  Alderra Apartments
                  Thank you so much for taking the time to provide your feedback! We are so extremely happy to hear you have enjoyed your living experience here at Alderra! Our number one priority is to provide a community our residents are happy to call home!
                  Review Author Icon

                  Resident 601575

                  Verified Resident 2014 - 2019

                  2/6/2019

                  Lots of changes since original move in date...not all for the best! Need to screen NEW residents more intensely n appreciate the long term residents more rather than punish them for their occupancy! Long term residents should be number ONE priority???? Ground maintenance needs improvement… See More >
                    Manager

                    2/7/2019

                    Alderra Apartments
                    Thank you so much for taking the time to provide your feedback. It is very appreciated! I am so sorry you are experiencing changes you are not happy with since your move in date. I would be more than happy to go over your concerns with you. Please come by the office anytime and we can discuss this in further detail.
                    Review Author Icon

                    Resident 588836

                    Verified Resident 2018 - 2019

                    1/1/2019

                    This particular apt home even though being owned by big Corp has a real down to earth feel. Because of the staff From the ladies in the office to the maintenance team , all very helpful. You can feel they really enjoy this community.… See More >
                      Manager

                      1/3/2019

                      Alderra Apartments
                      Thank you so much for providing your feedback! We are so happy to hear you have had a great experience with the staff here at Alderra! Our number one goal is to provide the residents with a great living experience and a place they love to call home! We all enjoy everyone who is apart of this community!
                      Review Author Icon

                      Resident 587673

                      Verified Resident 2018

                      12/27/2018

                      I just moved in this week. My first impression is the management is superb and has good follow through, the maintenance is timely, the parking is adequate. My one bedroom apartment is spacious and comfortable.

                        Manager

                        12/28/2018

                        Alderra Apartments
                        Thank you so much for taking the time to provide your feedback! It is very much appreciated! We are so extremely happy to hear you have had a great experience living at Alderra! Our number one goal is to provide our residents with a place they love to call home!
                        Review Author Icon

                        Resident 578660

                        Verified Resident 2018

                        12/3/2018

                        Excellent experience so far. The process was very quick, the staff friendly and resourceful. The apartment is in excellent condition, all appliances work, carpet clean, heating system is great. Excellent place.

                          Manager

                          12/4/2018

                          Alderra Apartments
                          Thank you so much for providing your feedback. It is very appreciated! We are so extremely happy to hear you have had a great experience! Our number one priority is ensuring our residents love to call Alderra home!
                          Review Author Icon

                          Resident 565989

                          Verified Resident 2018

                          11/2/2018

                          Clean well kept apartment complex. Love the remodeled apartment design. The staff is professional and friendly. The complex is close and convenient all shopping needs. Pet friendly community. I would recommend this apartment complex.

                            Manager

                            11/6/2018

                            Alderra Apartments
                            Thank you so much for taking time to provide your feedback! We are so happy to hear you have enjoyed your living experience with Alderra! Our number one priority is to ensure our residents love to call Alderra home! The location definitely helps!!
                            Review Author Icon

                            Resident 562450

                            Verified Resident 2015 - 2018

                            10/26/2018

                            Overall, the community is a good place to live. It is very close to good schools. Potential renters with children in primary school or junior high school would benefit from living here. Price increases will come every year regardless of the market. Don't expect benefits… See More >
                              Manager

                              10/29/2018

                              Alderra Apartments
                              Thank you so much for taking the time to provide your feedback. Your time is appreciated! Alderra is located in a great location with great schools and much more so close by! We are happy to hear you have enjoyed these benefits!
                              Review Author Icon

                              Resident 560191

                              Verified Resident 2018

                              10/21/2018

                              I've been living here for less than a month and I absolutely love it. The community is quiet, I barely hear any of my neighbors, there are a lot of parking spaces and the apartment looks high end at a reasonable price. I would recommend… See More >
                                Manager

                                10/23/2018

                                Alderra Apartments
                                Thank you so much for providing your feedback. It is appreciated! We are so extremely happy to hear you have enjoyed your living experience here at Alderra! We love to hear that our residents love their home!
                                Review Author Icon

                                Resident 559560

                                Verified Resident 2018

                                10/19/2018

                                Found on craigslist not Found on craigslist not Found on craigslist not Found on craigslist not Found on craigslist not Found on craigslist not

                                  Manager

                                  2/6/2019

                                  Alderra Apartments
                                  Thank you for your response! Please contact us if you need assistance in the future.
                                  Review Author Icon

                                  Resident 559533

                                  Verified Resident 2018

                                  10/19/2018

                                  The #1 factor that decides us to live in this community is safety. Gated community complex which will make you safe at night especially at the time of restful slumber. Fire extinguishers are located in every unit and safety instructions are given for each emergency… See More >
                                    Manager

                                    10/23/2018

                                    Alderra Apartments
                                    Thank you for providing your feedback! We are so pleased to hear you have been happy with your choice of where to call home! Our number one priority is our resident's! Please feel free to stop by the office anytime to say hello!
                                    Review Author Icon

                                    Resident 558144

                                    Verified Resident 2017 - 2018

                                    10/17/2018

                                    The complex is well maintained, management and maintenance very nice. Open door policy with any apt issue. Parking little undersized but manageable in some areas. In all ideal place for those wanting piece and quite form outside world.

                                      Manager

                                      10/17/2018

                                      Alderra Apartments
                                      Thank you so much for submitting your review! We are happy to hear you have enjoyed your living experience here at Alderra! Please feel free to stop by the office anytime to say hello!
                                      Review Author Icon

                                      Resident 557530

                                      Verified Resident 2017 - 2018

                                      10/16/2018

                                      Alderra is a great place to live! The apartment layouts are open and big. The landscaping is beautiful! The staff is friendly and helpful! The pool area is amazing in the summer and we love that the hot tub is year round!

                                        Manager

                                        10/17/2018

                                        Alderra Apartments
                                        Thank you so much for taking the time to provide your feedback. It is greatly appreciated! We are pleased to hear you have enjoyed the benefits Alderra has to offer! We take pride in our community and love when our residents are happy with their home!
                                        Review Author Icon

                                        Resident 556788

                                        Verified Resident 2017 - 2018

                                        10/15/2018

                                        Ask for Vanessa if you go here. She knows her stuff. Nice renovated apartments, neighbors are hit or miss, kids everywhere, pool is nice but packed with kids all the time, can be noisy at night, especially on weekends. Excellent location, close to everything

                                          Manager

                                          10/17/2018

                                          Alderra Apartments
                                          Thank you so much for providing your feedback! We are happy to hear you have had a great experience with Vanessa! She has been a great addition to Alderra! Please feel free to contact the office and we can discuss any concerns you have in further detail!
                                          Review Author Icon

                                          Resident 556786

                                          Verified Resident 2018

                                          10/15/2018

                                          GREAT!! The office staff here is incredibly nice and helpful I am very happy with our apartment. It's my goal to purchase House in the new year but if that is not a possible; I will definitely be renewing my lease!!!!!!

                                            Manager

                                            10/17/2018

                                            Alderra Apartments
                                            Thank you so much for providing your feedback! We appreciate your time you have given! We are so happy to hear you love calling Alderra home! Please feel free to stop by the office anytime to say hello!
                                            Review Author Icon

                                            Resident 556785

                                            Verified Resident 2018

                                            10/15/2018

                                            Overall good community to move into, clean apartments, clean and updated appliances, friendly neighbors, nice pool. Pool could use more cleanings in my Opinion along with the spa. Plenty of parking, not a lot of nonsense.

                                              Manager

                                              10/17/2018

                                              Alderra Apartments
                                              Thank you for providing your feedback. It is greatly appreciated! We are happy to hear you have enjoyed your living experience with Alderra. Please feel free to stop by the office anytime to say hello!
                                              Review Author Icon

                                              Resident 554865

                                              Verified Resident 2018

                                              10/12/2018

                                              It is pleasing in appearance. Very quiet and pet friendly. The staff is pleasant and willing to take care of problems. The grounds are kept clean and neat. The location is excellent for grocery shopping.

                                                Manager

                                                10/16/2018

                                                Alderra Apartments
                                                Thank you for providing your feedback!We are so happy to hear you have enjoyed living at Alderra! We do our best to provide a beautiful home for our residents! We are located in the heart of Puyallup offering many advantages!
                                                Review Author Icon

                                                Resident 554391

                                                Verified Resident 2018

                                                10/11/2018

                                                So far I have been very happy here. My neighbors are helpful and friendly and The Office staff in place now is great! Not only that but they accept delivered packages so they aren't left for someone to take.

                                                  Manager

                                                  10/16/2018

                                                  Alderra Apartments
                                                  Thank you so much for providing your feedback! We are so happy to hear you have enjoyed your living experience with Alderra! Please feel free to stop by the office anytime to say hello!!
                                                  Review Author Icon

                                                  Resident 554263

                                                  Verified Resident 2018

                                                  10/11/2018

                                                  Feels safe and secure at this location. Neighbors are all pretty friendly. The apartment complex staff is always readily available when I need them. The location is close to everything I need for daily necessities.

                                                    Manager

                                                    10/16/2018

                                                    Alderra Apartments
                                                    Thank you so much for providing your feedback! I am so happy to hear you have had a positive living experience here at Alderra. Our community is a great one! Not to mention the advantages of all the shopping and other businesses so close by!

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Carports And Detached Garages
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Other
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • Gated Access
                                                    • On-Site Management
                                                    • Playground
                                                    • Pool
                                                    • Spa
                                                    • Storage Space
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                                                    Leasing

                                                    Alderra offers spacious apartment homes in the city of Puyallup. Just south of Seattle, this historic city is home to the Washington State Fair, the Daffodil Festival Parade and a farmers market. Enjoy an active lifestyle close to nearby shopping, dining, parks, and schools within walking distance. The property has one- and two-bedroom floor plans as well as two-bedroom townhome-style floor plans. All newly updated homes feature stainless steel appliances, new designer fixtures, and gas fireplaces. As a resident, you can enjoy the swimming pool, spa, and 24-hour fitness center. Find out more and let us help you find your new home today!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 06:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 163 number of votes by renters, Alderra Apartments is currently rated 3.9 out of 5 stars.
                                                    Alderra Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Alderra Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Alderra Apartments is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Alderra Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Alderra Apartments is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Alderra Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    $200 Look N' Lease on select units!

                                                    Check Availability

                                                    Alderra Apartments

                                                    March 2024

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                                                    Alderra Apartments is a 805 - 1,184 sq. ft. apartment in Puyallup in zip code 98373. This community has a 1 - 2 Beds, 1 - 2.5 Baths Nearby cities include Sumner, Fife, Graham, Frederickson, and Edgewood.

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