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113
Reviews
31%
% Recommended
58%
City Average
08/18/14
Verified Resident

My neighbors are great. The staff is nice. Could Be A little better about fixing things but overall a good experience. The only real issue is recycling and yard waste. I've only ever found garbage bins and no specific space for… Full Review ▶

07/23/14
Verified Resident

Extremely disappointed resident with maitence the staff here esp. The guy who works at the front .Does not act like he really gives a ---- about your concerns. For the place that we pay almost 1400 a month. Every time I… Full Review ▶

Manager Response
07/14/14
Verified Resident

I've moved in this apt in 2010 and I think this the cost is quite reasonable and the staffs are friendly. But when we call maintanance, they don't act quickly and we had to call a couple of times to remind… Full Review ▶

Manager Response
05/18/14
Resident

I have lived here for a while and I've lived in other apartments in the Renton area. Some are great some or okay. I find this place is fine. It depends on your attitude I think. Some people want to complain… Full Review ▶

05/02/14
Resident

I ve been living here since 1999 and have been trying to leave ever since. I wouldn t have recommended anyone live here then, and I definitely don t recommend you live here now. It s never been a place that… Full Review ▶

03/26/14
Resident

Please be careful when renting this place. The management will come into your unit when they feel like it. -----who is a staff there entered the unit the day after she posted on the notice. She start screaming and yelling at… Full Review ▶

03/06/14
Resident

Emerald heights will now have your car towed even if you have expired tags. they mad a verbal agreement with a tow company to have this done. I asked if they can show me where in my lease I signed that… Full Review ▶

01/20/14
Resident

please don't ever move here. I'm serious all of the complaints on here are legitimate.This is the worst apt complex my husband and I have ever lived in. 95 percent of the staff are completely clueless. The office and amenities are… Full Review ▶

01/04/14
Resident

Please do not rent here. All of the negative reviews are completely accurate. We only moved here because we were desperate at the time and it was one of the biggest mistakes of my life. The leasing office is impossible to… Full Review ▶

11/19/13
Resident

This place is an absolute joke. I can't wait until my lease is up. I have had so many problems that get ignored by the office and they never answer the damn phone. This is absolutely the worst complex I have… Full Review ▶

11/12/13
Resident

They're calling them Luxury!? Hahaha That's a laugh. The person who wrote the review on Jaunary 7th of 2010 is right about everything. I'm writing this review in 2013 and all of my concerns are pretty much exactly the same. All… Full Review ▶

07/29/13
Resident

I've only been here for about 4 months - but I love it here, its quiet, the grounds are clean mostly, the management company is friendly if not a little scatterbrained at times, and the apartments are rather spacious. That said,… Full Review ▶

07/15/13
Prospective Resident

I don't even live in these apartments and I know they suck. There is absolutely NO parking available, it is even difficult for the tennants to get a spot. One of the neighbors threatened to tow my car because I parked… Full Review ▶

07/08/13
Resident

DO NOT MOVE HERE!! I am currently in the process of moving out of this hole!!! This has been the WORST experience I have ever encountered living in an apartment!! First off the grounds are filthy, dog poop everywhere, trash everywhere,… Full Review ▶

06/20/13
Resident

This complex is exactly what you would expect from it. Drive by, drive through the property. Experience the pot holes in the road, the trash on the grounds, the outdated paint. It speaks to what living here is like. It's adequate.… Full Review ▶

05/29/13
Resident

Sam at Emerald Heights will go beyond the scope of "leasing agent" this kid is amazing. I moved in to Emerald Heights in January of 2013 (with his help)and everything I need or needed has been taken care of immediately!!! I… Full Review ▶

05/03/13
Resident

i live at emerald heights currently. i just love my apartment. sam baxter helped me find the right apartment to fit my needs. he was so helpful and great. i am so glad i moved there thank you sam for all… Full Review ▶

04/24/13
Resident

Buyer Beware!!!! Emerald Heights is a dump and Riverstone Management are thugs. Don't trust them! After a year of finally moving out Riverstone sent me a bill for over 2grand. Not even taking into account my deposits. I live in the… Full Review ▶

04/16/13
Resident

*Amending review 6/4/2013* The property manager and I have discussed all of the issues I had previously posted about and they have been resolved. My faith in this place and humanity is restored! :D This complex is enormous and has low… Full Review ▶

03/08/13
Resident

This place is awful! I never write bad reviews but for this place I have to! I lived there from february 2011 - september 2012 and it was miserable for the entire 19 months. My roommate and I wouldn't have renewed… Full Review ▶

03/05/13
Resident

Moved into a 2 bedroom in this place in December of 2009. Had no problems in my first year as we did not have any issues that required attention. November of 2010 was when my problems started. First, I had to… Full Review ▶

02/14/13
Prospective Resident

Heard po-po here cause it's a hotspot. Some kid mugged late nite by 4 ------. Security drives in-drives out. Corporate greed ahold of this place. Considered myself warned. Full Review ▶

02/09/13
Resident

I am recanting my feelings 4 this place. Money here is mishandled Make sure U take copys and pictures of ur checks,money orders and any payments,and get a signed reciept before Paying here.STAY AWAY FROM THE NIGHT PAYMENT BOXES.( Its a… Full Review ▶

12/18/12
Resident

I moved into these apartments recently, their management is horrible their staff doesn't seem to know what is going on. The maintenance is horrid. It is very poorly lit making me feel unsafe at night, I've seen and heard cops here… Full Review ▶

12/12/12
Resident

If there are any good reviews... They are most likely foolish people or the management/employees. There have been so many bad reviews that they have changed the name of this place multiple times. Riverstone Residential "manages" this property and they are… Full Review ▶

11/01/12
Resident

I just moved here and so far I like it. Full Review ▶

10/28/12
Resident

My first review on here was pretty good and I haven't had any bad experiences with the staff or area I live in but I recently had my living room windows smashed by some random person and more recently had someone… Full Review ▶

10/17/12
Resident

DO something about it !!! File a complaint with the BBB. Read the land lord tenant laws and ENACT them !! Send a certified letter to the mgmt and MAKE THEM do what is right by YOU - the renter !!!… Full Review ▶

09/19/12
Resident

This is the WORST complex I have ever lived in. I have had to call the police numerous times on violence in the parking lot, in homes and as noise complaints. I have tried to call security to only have them… Full Review ▶

09/12/12
Resident

I Used To Live Here Before And Before They Were Horrid Honestly But I Moved Back And That Was Two Years Ago. I Recently Moved Back To Find Out That They Are Under New Management And Very Friendly. On Site Is… Full Review ▶

09/10/12
Resident

This is by far the WORST apartment complex I have ever lived in. We have complained about our noisy, drug dealing, party throwing neighbors for months now and management has done NOTHING but give them warnings. People are constantly parking in… Full Review ▶

06/13/12
Resident

run down place parking sucks maintenance guys r the worst iv ever seen management is so full of **** they treat tenants like **** drive bys people running into cars drunk drivers loud music all night long drugs deals all day… Full Review ▶

06/06/12
Resident

Maintenance takes 3 months to fix my front door,towel rack, broken dryer,all of my leaking faucets! and much, much more. All the leasing staff care about is their commission money from leasing. Tenants are so drunk they urinate in the stairwells.… Full Review ▶

06/01/12
Resident

Don't Be Fooled by the name "Luxury"! It's completely False advertising!!! I recently moved in to an apartment "sight unseen" and it was the biggest mistake I've ever made. Here's some of the things broken, falling apart, or completely not working.… Full Review ▶

04/12/12
Resident

my husband has been delivering at this complex for over the past 4 years and this place used to be a lot worse and trashed than it currently is. Since our move in February the manager and the head maintenance guy… Full Review ▶

02/02/12
Resident

I hate this place. So glad that our lease is finally up. My car has gotten broken into and my roommate's stolen. Security is never there. Our heater has been broken for months. Above all... is the management. The management is… Full Review ▶

01/04/12
Resident

Moved in February 2011. It has been nothing but a nightmare since. Our heater has been broken for months, and no one is coming by to fix it, despite all the calls made. Our garbage disposal has never worked from the… Full Review ▶

12/16/11
Resident

.I moved in March 2011. I had to wait 5 month just for maintenance to come by and fix to 10 things wrong with my place. There were so many excuses. It seemed like the staff changed every few months. I… Full Review ▶

12/02/11
Resident

The property itself is nice- Jeff and the grounds keepers do a great job taking care of the outside. We moved in 10/2011 - since then have had problems with receiving our packages, parking, flooding in our apartment [which has evidently… Full Review ▶

11/28/11
Resident

Despite the rent on a one-bedroom being a ridiculous $850 per month, they still want additional money every month to get only one parking spot. Most apartment complexes in the area provide one free parking spot with rent. This has resulted… Full Review ▶

09/29/11
Resident

I been living here for 6 months now and its true, the property needs some work.. but what other complex doesn't?! The staff is nice and Ms. Jackie is the best with the tenants and the kids really enjoy her personality… Full Review ▶

09/28/11
Resident

I have lived in these apartments for 10 months now and I have not had any problems. It may take a little while to get things fixed, but otherwise I have never felt unsafe and my children play outside every day.… Full Review ▶

09/10/11
Resident

I moved in a few months ago to Emerald Heights. I was skeptical because of the bad reviews and ratings, but once I saw the apartment available and talked to the leasing agent, he said that it had been bought out… Full Review ▶

09/07/11
Resident

I have lived here for over year and its only gone down hill. It wasnt so bad when we moved in but since Riverstone took over its become a crap hole. All the office staff does is give you the run… Full Review ▶

08/17/11
Resident

This place has bed bugs and management knows! Management is horrible. I am not sure if it s Riverstone Residential Group as a company or the employees currently working at Emerald Heights? No one answers the phone when you call the… Full Review ▶

08/08/11
Resident

My apt is spacious with lots of closets. The rent is reasonable for the area. I have never had my car broken in, I have never heard gun shots, I have never seen drug activity, or thugs. The only people who… Full Review ▶

08/02/11
Resident

Emerald Heights is by far one of the nicest apartment complexes I have lived in. 3 outdoor pools, 1 indoor/year round pool, the gyms, dog park etc... my apt is on the 3rd floor and its quiet... i havent had any… Full Review ▶

07/26/11
Resident

The apartments are beautiful and the staff is nice, if not slow to refund a security deposit, but if you live on the ground floor, be prepared to be in a constant battle with lots and lots of ants. We struggled… Full Review ▶

07/14/11
Resident

I have been here for 2 1/2 years and I have excellent neighbors and the staff always listens and helps me in anyway they can. In the last 3 months Z has installed a new street light, fixed a pothole in… Full Review ▶

07/14/11
Resident

This is a beatufil complex... when its not being vandalized by the neighborhood kids and the kids that come to our complex from stone brook. The indoor pool is great.. when its open, or there isnt a ton of crazy people… Full Review ▶

03/17/11
Resident

This is by far the worst apartment I have ever lived in and I have lived in alot! I just moved out this month and am still furious with this apartment complex. The crime is by far the worst I have… Full Review ▶

03/15/11
Resident

To me it is quite obvious that there are fake people posting on here. They always mention the management company as if thats why its different. I'm sorry but the change of the management company will not automatically change the scene… Full Review ▶

03/10/11
Resident

I am from South Florida and I find this place to be excellent. I have a family of three and my son is 18 and I never see him anymore. He has found several friends and I am clad he did.… Full Review ▶

03/10/11
Resident

I am a resident of Emerald going on my second lease. I made a point to go into the office last week to let them know that I WILL be renewing my lease this year. Previously, the old management company was… Full Review ▶

02/05/11
Resident

I live here about a year and I see things changing 100% better with the new owner and management. It is safe & secure. It is one of the best rental deals in Renton. They improve the ground and they even… Full Review ▶

01/17/11
Resident

i would definately recommend this place if you are looking for a place to live. it is very well taken care property with security that drives around often which i appreciate very much. the rep that helped me was Joe very… Full Review ▶

01/05/11
Resident

I have recently moved out of Emerald Heights- Property management- Pinnacle is TERRIBLE, I am suprised they are even in business. They are some of the most incompetent people I've ever had to deal with. They take WEEKS to get back… Full Review ▶

11/14/10
Resident

A transformation has began since around July or August 2010 when Riverstone Residential took over Emerald Heights. You have to come and see the changes and meet the new management team. Since they have taken over, they have changed the work… Full Review ▶

10/29/10
Resident

Okay so I do agree with a lot of people on here but the apartments are getting better. Management, paking, and security has improved. The new company that has taken over Riverstones is trying to fix all the mistakes the prior… Full Review ▶

10/04/10
Resident

I have lived in these apartments for aver a year and its gets worse every time, the managment has changed about five times and they get wore instead of getting better,there are lots of robberies, a family members house got broken… Full Review ▶

08/17/10
Resident

Parking: The parking here is hit-and-miss. I personally didn't have too many problems with parking but there are a lot of cars parked on curbs which usually means parking problems. Noise: Don't even get me started on this one. This apartment… Full Review ▶

08/05/10
Resident

We moved here in March and have regretted it ever since! This place is full of thugs, gang bangers & dope dealers! These crooks play music all night and sit outside your front door yelling at each other, cursing in front… Full Review ▶

07/16/10
Resident

During my time there my wife's car was broken into twice, I had stuff stolen out of my truck, I witnessed people using marijuana out infront of my apartment building more than once, Renton Police Dept. were in the complex two-three… Full Review ▶

07/10/10
Resident

First the good. Arissa, Jeff, and especially Joe. All are wonderful people and will do anything in their power to make life in this place better for you. Now the bad: they don't have a whole lot of power. I lived… Full Review ▶

04/18/10
Resident

I lived here for a year and a half. I give it a 5 out of 10 rating because they charge way too much! Over $1,000 for a tiny apartment. They also charge $50 for the key to the pool/theater, and… Full Review ▶

03/23/10
Resident

We moved into the Emerald Heights Apartments in 2008 and they had a "deal" where if you sign a 12 month lease you receive one month free. They boasted of all the "current" ammeneties and the ones yet to come (which… Full Review ▶

03/17/10
Resident

Do not live here! The neighbors are very inconsiderate. They play music until all hours of the morning. They pile garbage outside their door every where. The management is inept. They cannot do their jobs and all they care about is… Full Review ▶

02/18/10
Prospective Resident

I applied for this apartment complex before getting my facts. We applied for a specific apt that was "on notice" and placed a $200 dollar deposit to take the apt off of the market. After reading some reviews, we had questioned… Full Review ▶

02/06/10
Resident

I have lived at emerald heights for 2 years. I have had 3 attempted break ins 2 of were during mid afternoon and the last time was the week of christmas in the middle of the night all 3 times was… Full Review ▶

02/05/10
Resident

its horrible apartments 3 times they tried to open the door and whent i ask how they just leave.. a couple of weeks our friend was here he park the car outside in the parking lot when he went outside guess… Full Review ▶

01/21/10
Resident

Gunshots are becoming the norm. Police are here everyday. No joke. If you have a family, think about stretching your dollar and move to a quiet place. The management always give a run around. They charged us extra fees for something… Full Review ▶

01/07/10
Resident

I went to move in a few months ago.. Our apartment was not ready on the day it was supposed to be. I signed the lease arrived to the apartment and it was torn apart. I then was compinsated the minimum… Full Review ▶

10/26/09
Resident

The crime rate is very high here, I have seen a cop almost every day since I have been here (which is a few months now) People in the complex act as if they are god, and own the world. Don't… Full Review ▶

08/23/09
Resident

Before you even consider moving here I would suggest that you contact the Renton Police first. When I was taken for my apartment showing I asked specifically what the crime rate was like here on the property. The response I recieved… Full Review ▶

07/30/09
Resident

We lived there for almost 2 years and during that time we had numerous work orders that were not done or done improperly. the management is always changing and every time it seems to get worse. they do not care about… Full Review ▶

12/04/08
Resident

I've lived here with my family for a little over a year. The apartments around us have, for the most part, been updated, and look pretty nice. The area has been relatively safe, cops patrol regularly because of past problems. The… Full Review ▶

11/30/08
Resident

The place used to be a decent neighborhood, but after seeing the changes in ownership and management around the complex and the quality of their employees, it is time for me to move. Where at one time where all you had… Full Review ▶

11/20/08
Resident

Let's be real, Giana was a total moron just like all the rest. She moved me into an apartment that wasn't even done yet. The cabinet doors didn't fit, there were no working drawers, the washing machine was broken. The list… Full Review ▶

11/15/08
Resident

I think the problem with Emerald Heights is that the complex is just way too huge to be managed properly. There are way too many people here, and I'm sure the management just wants to keep the apartments full, so the… Full Review ▶

11/15/08
Resident

The managment does not care about their residents here at all. The maintenance requests either go unheard for monthes on end or if they are finally performed they are done wrong. Big surprise. In addition, the maintenance staff our unprofessional in… Full Review ▶

11/13/08
Resident

I AM SO GLAD THAT I GOT MY FAMILY OUT OF THIS ---- HOLE. WE LIVED THERE AND GOT THE HELL OUT AS SOON AS WE COULD. MY HUSBANDS CAR GOT BROKEN INTO 2 TIMES AND NO ONE CARED. MY FRIENDS… Full Review ▶

11/13/08
Resident

We moved here in september and have regreeted it ever since. our maintenance requests have gone unresolved for more than 2 monthes. The few things they have done, have been done wrong. there is drug activity right next to our apartment.… Full Review ▶

11/13/08
Resident

MY FAMILY AND I MOVED HERE SEPTEMBER 21, 2008 INOT L-302 WEST. THE FACTS: FRONT DOOR CAN'T LOCK OR BE CLOSED ALL THE WAY. TOOK 2 MONTHES TO GET REPLACED. WHEN IT WAS REPLACED THERE IS NOW A 2 INCH GAP… Full Review ▶

11/12/08
Resident

We moved to Madison in July and yes there were a few maintenance issues upon move-in but nothing out of the ordinary (light bulb out, small leak under bathroom sink) but maintenance came a within a few days and fixed everything.… Full Review ▶

11/09/08
Resident

I can not even believe I ever moved into this place. I guess the price looked good and I signed. Had I even driven past the rental office I would have known. I am living in the HOOD! If you ever… Full Review ▶

10/25/08
Resident

I have lived at Emerald Heights for almost a year. I agree with what a lot of you are saying about E.H., but i disagree with a lot of you. When I moved in this place was a dump. I have… Full Review ▶

09/15/08
Resident

My mother just moved in here. I am "Scared" for my mother and sister who just moved in and have only been there less than 3 weeks. My mother is sick, and my sister is a beautiful girl who keeps to… Full Review ▶

09/11/08
Resident

I have lived here to long. Lived in South Seattle and felt safer and didn't have problems like I have here. Looking to move soon. They discriminate against disabilities...They do a half --- job at all the work they have done… Full Review ▶

04/02/08
Resident

I currently live here, and have lived here now for 3 years. My husband and I are currently trying to move the hell out of this place. The new management don't speak English very well, so it's impossible to try and… Full Review ▶

02/11/08
Resident

My family and I lived in this substandard ghetto about three years ago. When we changed apartments and signed a new lease, we were approved for a pet...within three weeks, we were served with a "get rid of your pet or… Full Review ▶

09/27/07
Resident

So we finally moved out, left the apt in better/cleaner condition than when we moved in. Got a bill in the mail a few weeks later that we owed almost $200.00 for utility balance and cleaning fees! Whatever, I was so… Full Review ▶

08/13/07
Resident

I RECENTLY MOVED OUT OF THIS HELL HOLE. THE NEW MANAGEMENT IS NOW CHARGING MY 473.00 FOR PAINTING, CLEANING OF THE BLINDS, CARPET CLEANING AND ETC. THEY ALSO CHARGES ME $123.00 FOR A WATER BILL THAT I PAID. I CALLED THE… Full Review ▶

07/27/07
Resident

OK, so I don't even know where to begin! The office staff is soooo rude and they could care less about what is going on around here. We have had our kitchen packed into boxes for two months while they say… Full Review ▶

07/16/07
Resident

I have been a long time resident of Madison AT Fairwood. I just recently had my car towed because my wife was told she couldn't pick up the newly instituted permit for me. I had called the office and they had… Full Review ▶

06/07/07
Resident

I WAS A RESIDENT AT THE MADISON @ FAIRWOOD FOR 3 YEARS, I MOVED INTO THE APARTMENTS JUNE 30,2004, AT THAT TIME THEY HAD MOVE IN SPECIALS. I PAID $100.00 DEPOSIT WHEN I MOVED IN. THE FIRST BUILDING A MOVED IN… Full Review ▶

05/29/07
Resident

Check any site, you'll find the same reviews for this complex, and they are NOT exaggerating! Unless you are a drug dealer, gang member, juvenile delinquent, or serial killer, you will NOT enjoy living here! This complex is dirty and dangerous,… Full Review ▶

04/02/07
Resident

When we moved out they sent us a bill for the remaining utilities, only they had not considered the pet deposit that we put down on the apartment. They even sent it to a collection agency without giving us any kind… Full Review ▶

03/30/07
Resident

This is the worst apartment complex that I have EVER lived in. The management talks back to you, doesn't work with you at all on anything, the walls are paper thin, there is trash everywhere, no parking, drug dealers and gangs.

I… Full Review ▶

03/01/07
Resident

I would not reccomend these apartments to anyone. I lived there only one year then couldn't stand it anymore. The parking is horrible and the walls are thin. You can here everything your neighbors are doing the grounds are filled with… Full Review ▶

02/17/07
Resident

I don't even know where to begin. The inside of my apartment is nice and liveable. However, outside is another story. There is constantly trash everywhere, gang tagings on the dumpsters, shopping carts outside, parking is horrible, the neighbors are loud… Full Review ▶

02/15/07
Resident

I lived here for 1 year, once my lease was up I move the hell out. The old mangament was ok, they were workable, but this new staff of like 3, they are unable to manage 450 units.
I moved out… Full Review ▶

01/30/07
Resident

I live in the I building and I have to tell you. There are New Rules that are absolutly --------!

The new management wants it's residents to pay a pet fee of $50 a month for pet waste..yet at the same time.… Full Review ▶

12/04/06
Resident

I live in the Y building and every night there is loud music and people pounding up and down the stairs outside I just called the office and the lady was rude to me like I'm the one with the problem… Full Review ▶

11/29/06
Resident

I hate living here, but my husband and I needed a quick, easy place to move into. The management is completely rude and any maintenance requests take well over a month to be completed...that is IF they complete them! I hate… Full Review ▶

10/28/06
Resident

This is the worse place I have ever lived in my entire life. The crime is terrible. I had a bunch of kids break my car windshield with a rock. My husbands car got stolen. A friend of ours was visiting… Full Review ▶

07/27/06
Resident

I currently live at The Madison! I have written a review before but you know it is really funny that its not listed here! I have been a resident at the madison for 3 years. The real problem here is the… Full Review ▶

07/19/06
Resident

I have lived here for a year and a half and have had multiple problems with the staff. The wash room is disgusting with dirt in the washers and dryers because kids hang out in there. Not to mention I have… Full Review ▶

05/30/06
Resident

The management is out to get money and give no results. I can't even tell you how many times I called to have something repaired including my HEAT and they show up about a day and a half later. I was… Full Review ▶

05/10/06
Resident

I have lived at the Madison for 12 years. My family and I are home. Your home is what you make of it. Every apartment complex is going to have issues because it is not your own home.

Full Review ▶

03/08/06
Resident

Management, very rude. Don't ask them to do anything (i.e, complaints against other tenants, repairs, questions regarding your account). When you catch them (management) in a lie or ask for proof of anything they respond by getting upset. Very unprofessional and… Full Review ▶

09/28/05
Resident

This Place Is Messed Up I Still Live Here UNfortunatly. THE MANAGMENT SUCKS.. I MEAN THEY ARE ReaL -------!!! And There Are Silver Fish Yea Thats Right Mini Cock Roatches.. They Have Never Sprayed Or Anything. Police Helicopters Spot Lights Shinning… Full Review ▶

09/01/05
Resident

All I can say is we didn't end up moving in . The place they brought us into to live, smelled like a pet kennel, and along with the smell came feces stains on multiple carpets. This was all after they… Full Review ▶

06/08/04
Resident

Take this from someone who not only lived here, but also worked here......what a joke! The manager has no clue whats going on, I dont think I saw her walk the community once the entire time I worked here. Trust me,… Full Review ▶

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