The Lodge at Madrona
#21,001 #43 #565

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The Lodge at Madrona

3202 South Mason Avenue, Tacoma, WA 98409
(224 Reviews)
$1,440 - $3,370/mo
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Floor Plans & Pricing

1 Bedroom

1Bedroom, 1Bath - Contemporary

1 Bed, 1 Bath | 635 sq. ft.

$1,440 - $2,558

5 Available Units

See Floor Plan Details

1Bedroom, 1Bath - Large

1 Bed, 1 Bath | 695 sq. ft.

$1,588 - $2,689

2 Available Units

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1Bedroom, 1Bath - Small

1 Bed, 1 Bath | 555 sq. ft.

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2 Bedrooms

2Bedroom, 1Bath - Contemporary

2 Beds, 1 Bath | 820 sq. ft.

$1,615 - $3,270

7 Available Units

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2Bedroom, 1Bath - Traditional

2 Beds, 1 Bath | 840 sq. ft.

$1,689 - $2,966

1 Available Unit

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2Bedroom, 2Bath - Traditional

2 Beds, 2 Baths | 970 sq. ft.

$1,928 - $3,370

1 Available Unit

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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The Lodge at Madrona Reviews

(220)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

anonymous

Resident 2022 - 2023

9/9/2023

Just an overall --------

Like all the bad reviews on here.. which are legit.. our experience news also horrible. Lied to from the start.. nosey neighbors above us , we called many times about. Smoking in their apt.. . Sent us a move out bill for damages and are… See More >
    Review Author Icon

    Barb_R319

    Resident 2022

    8/24/2022

    Heed the warnings—I wish I had!

    I had a 3-month lease at The Lodge at Madrona because I was considering buying a condo in Tacoma. In spite of its draining my Social Security monthly income, I justified it for short-term housing. I paid rent for 3 months and 11 days. The… See More >
      Review Author Icon

      Gavin_M

      Resident 2020 - 2022

      2/5/2022

      Break-ins, bad staff, worse security, Let's start with break ins, between myself and 3 neighbors, our cars have been broken into 6 separate times. Staff is wildly inconsistent, and very unprofessional, and this pretentious attitude is only more frustrating when they tow your car instead… See More >
        Review Author Icon

        wanelsen

        Resident 2019 - 2021

        9/10/2021

        The place is a complete dump and maintenance requests go ignored and the work that is performed is shoddy at best. Piles of garbage, litter everywhere, dog ---- is not cleaned up, smoking filters through the vents. There's not much out there for $1,500, but… See More >
          Review Author Icon

          anonymous

          Resident 2020 - 2021

          2/27/2021

          I have lived at the lodge at Madrona for over a year now and I have gone through a couple different managers. I do want to say I really do love the new manager Nicole she is amazing. When I have a work order submitted… See More >
            Review Author Icon

            anonymous

            Resident 2020

            12/21/2020

            I was planning to write this review after we moved out to avoid the staff treating us differently, but at this point, they already treat us terribly, so I might as well. Plus, if I can convince even one person to not move here, then… See More >
              Manager

              12/23/2020

              The Lodge at Madrona
              Thank you for providing your feedback, we understand your frustration and apologize if your expectations were not met. We have discussed your comments with our staff and no one has provided you with information that wasn't true. To clarify, we have cameras located in the leasing office area and at the cabana. We do not have cameras that look into resident's homes. We also do not have cameras in the location where your car was stolen, so we were unable to provide any footage. We are also only handling emergency work orders through the holidays, but assure you that your work order will get taken care of. Our team takes pride in making The Lodge at Madrona a great place to live and our staff is always available for you to stop by and voice your concerns. If you have any additional feedback, we would be happy to address them with you, please call us at (206) 709-5830. Have a great day!
              Review Author Icon

              Larry_T989

              Resident 2020

              8/9/2020

              It has been over 3 years of noise harassment by upstairs tenants and barking dogs! If I were financially able to move I would. No less than 150 complaints to security, management, and police have all been a futile effort to have reasonable peace and… See More >
                Manager

                8/12/2020

                The Lodge at Madrona
                Hi Larry. Thank you for your feedback, we’re sorry for the experience you have had at our community. We moved you into the only unit we had available at the time you were looking to move. Unfortunately, having neighbors is part of apartment living and we have done our best to address your concerns as well as reach out to the neighbors above you to resolve any issues you may have. We will continue to listen to you and address issues as they arise, we do value your tenancy and want to make this an enjoyable community for you to live in. Thank you!
                Review Author Icon

                anonymous

                Resident 2018 - 2020

                8/3/2020

                I absolutely loved the property manager! She always went above and beyond. I had to leave due to some personal reasons but when that time came, I was actually sad to go. In addition to the amazing property manager, the Maintenance team is always prompt… See More >
                  Manager

                  8/5/2020

                  The Lodge at Madrona
                  Thank you so much for your review! We are so grateful for your kind words. Thanks for sharing your review with us and the community!
                  Review Author Icon

                  Rene_W

                  Resident 2019 - 2020

                  4/6/2020

                  Thank you so much for all that you are doing for us and our families. The Team of The Lodge at Madrona you are doing amazing job keeping everyone informed to the best of you abilities during this hard and trying time. I've never been… See More >
                    Manager

                    4/10/2020

                    The Lodge at Madrona
                    Wow! Thank you so much Aundres & Rene for the 4-star review, this made our day! Your positive comments mean so much to our team and we look forward to continuing to provide you with great service. Let us know if you need anything!
                    Review Author Icon

                    anonymous

                    Resident 2020

                    2/28/2020

                    From the very start Danielle has exceeded our expectations. She answered every question and made our move in process as stress free as possible. Even after moving in Danielle and staff have made sure we have been taken care of. I have worked in the… See More >
                      Manager

                      3/10/2020

                      The Lodge at Madrona
                      Your positive comments mean a great deal to our team and we look forward to continue to provide great service to our residents. Thank you!
                      Review Author Icon

                      Tabitha_A510

                      Resident 2018 - 2020

                      2/10/2020

                      Y'all never rent The Lodge At Madrona ?? they sent us a $3700 move out bill because they double charged us several line items including double Jan rent and double the lease termination fee. Even though their bill ledger shows we F'ing paid Jan rent… See More >
                        Manager

                        2/17/2020

                        The Lodge at Madrona
                        Hi Tabitha. We are sorry about this inconvenience and apologize for our mistake. We are glad that we were able to fix this for you. Please let us know if there is anything else we can do for you. Thanks.
                        Review Author Icon

                        anonymous

                        Resident 2020

                        1/12/2020

                        AVOID THIS PLACE!!! REPEAT DO NOT GET AN APARTMENT HERE. Would give a lower rating if I could. Biggest reasons not to: 1: Staff. The workers for the lodge take quite a long time to fix problems often it seems as thought they ignore them.… See More >
                          Manager

                          1/13/2020

                          The Lodge at Madrona
                          Thank you for being this to our attention. Please reach out to us so that we can better understand your situation. We are reaching out to our maintenance staff to check our work orders. We only have one in December that you submitted. As for your neighbors, we will be reaching out to you for more information. Thank you for your feedback. We look forward to fixing this for you. Have a great day.
                          Review Author Icon

                          Jonesjanae25

                          Resident 2019

                          7/27/2019

                          I'm not sure why there are such bad reviews on here, because I had the best experience moving in! Shawna was a very big help with me and worked with me to get me into the perfect apartment I wanted! The trash by my area… See More >
                            Manager

                            8/1/2019

                            The Lodge at Madrona
                            Hello there Jonesjanae25. Thank you for writing such a wonderful review for us! We truly appreciate it! Have a wonderful rest of your day!
                            Review Author Icon

                            Andrea253

                            Resident 2019

                            7/20/2019

                            Moving is a stressful activity. My leasing agent Danielle and all the other fantastic staff members to include Shawna are awesome; they have amazing personalities. They made the process seamless. After calling around to several locations the comaradey was the leveraging point. Location is amazing.… See More >
                              Manager

                              8/1/2019

                              The Lodge at Madrona
                              Hi Andrea! Thank you so much for the review! You made our day! We are glad to hear that you are enjoying the community. If there is anything else we can help you with, please do not hesitate to reach out to us. Thank you again and have a wonderful rest of your day!
                              Review Author Icon

                              Vlk

                              Resident 2018

                              6/21/2018

                              Nothing but problems and Susan M the manager talks the talk but no follow thru. I got my closing bill the water,sewer bill it was way high and does not match the actual bill from the company. I have left 3 messages for call back… See More >
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                                Leif_E

                                Resident 2018

                                3/1/2018

                                Move out and broke lease early to purchase a home. After paying a substantial ($2250) move out lease break fee....they charged us another $705 move out and cleaning fee??? We tried to be reasonable after our move in went so terrible! We couldn’t wait to… See More >
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                                  CharlieGill

                                  Resident 2015 - 2017

                                  7/10/2017

                                  My wife and I have been here since September 2014. When we first moved here we had cockroaches. They refuse to believe we had cockroaches,so we had to capture one, put it in a Ziploc bag and take it to them before they would… See More >
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                                    Danderson200@gmail.com

                                    Resident 2015 - 2017

                                    7/9/2017

                                    Ok the apartments are really not that bad. Pretty pricy $$$$ but the pet policy is the best thing to go for here but my 1 star goes to the management. There are 2 people that are by far the best I've dealt with that… See More >
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                                      anonymous

                                      Resident 2017

                                      7/9/2017

                                      Honestly this Place is a great place to live and call home! It's clean and kid friendly and the workers are friendly and fair! The office staff in particular I truly like, their are two in there particularly that are amazing.... Fawn and Kelsey… See More >
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                                        Sarabeara1515@hotmail.com

                                        Resident 2015 - 2016

                                        6/8/2017

                                        My fiancé rent from them before he moved in with me. They are horrible. His stove went out and it would take them forever to get out and fix it and then they would fix it and it would break the next day. The apartment… See More >
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                                          anonymous

                                          Resident 2014 - 2016

                                          11/23/2016

                                          It is absolutely horrible living here I would not recommend moving into these apartments without bringing your lawyer and your own maintenance inspectors before you move in. You're lucky if your vehicle doesn't get broken into, you're also going to have really noisy and rude… See More >
                                            Review Author Icon

                                            anonymous

                                            Resident 2016

                                            10/3/2016

                                            Since moving in, in April 2016, we have had nothing but problems from these apartments. One of the worst places I've ever lived in. The managers do NOT do their job. They are highly unprofessional and most times, disrespectful. They have no regard for health… See More >
                                              Review Author Icon

                                              anonymous

                                              Resident 2011 - 2015

                                              12/20/2015

                                              NO NOT MOVE HERE! I lived at Madrona Pointe for three years. I'll admit the place is beautiful since at first glance it seems to be well kept and quite, but this is a lie. First of all you can slap paint on everything all… See More >
                                                Review Author Icon

                                                anonymous

                                                Resident 2014 - 2015

                                                11/3/2015

                                                DO NOT EVER RENT HERE!! I have lived in the property for about 1 year and 3 months and I STRONGLY recommend that no one ever move into any property owned by Pinnacle. 3 months into me moving in I had items stolen… See More >
                                                  Review Author Icon

                                                  minimac253

                                                  Resident 2014 - 2015

                                                  11/3/2015

                                                  Whatever you do, DO NOT RENT FROM MADRONA POINTE, OR ANY PROPERTY OWNED BY PINNACLE. They are crooked, and the living conditions are unsanitary. We reported mice when we first noticed them, then it went on for 2 months before i broke my lease because… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $250. Fee: $250. Rent: $25. Restrictions: Breed Restrictions May Apply*. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: $250. Fee: $250. Rent: $25. Restrictions: Breed Restrictions May Apply*. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 4 Acre Off-leash Pet Park
                                                    • Additional Storage
                                                    • Balcony or Patio
                                                    • Cable Ready
                                                    • Convenient to Jblm
                                                    • DishWasher
                                                    • Disposal
                                                    • Fitness Center
                                                    • Flexible Monthly Rent Payments with Flex Rent
                                                    • Media Center
                                                    • Microwave
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Poolside Cabanas
                                                    • Two Car Wash Bays
                                                    • Views
                                                    • Walk In Closets
                                                    • WiFi Lounge
                                                    • Zero Security Deposit Options
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                                                    Leasing

                                                    Comfort, Charm & Spectacular View of Mt. Rainier The Lodge At Madrona offers the lifestyle you've been looking for. We're conveniently located minutes from downtown Tacoma and a short drive from beautiful Gig Harbor. With fantastic shopping, restaurants, and entertainment options down the street with close proximity to I-5 and Hwy 16, everything you need is easily accessible. Residents enjoy sunbathing by the heated pool, relaxing in the community cabana, and grabbing a coffee from our on-site espresso stand. If you re craving a bit more activity, try out the fitness center or take your four-legged friends out for some fun at our 4-acre off-leash pet park. Come by today and see why so many people love living at The Lodge at Madrona.
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                                                    Office Hours

                                                    • Sunday: 10:00 AM - 05:00 PM
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 09:00 AM - 05:00 PM
                                                    • Friday - Saturday: 09:00 AM - 06:00 PM
                                                    This community is managed by

                                                    GRE Management

                                                    D
                                                    D
                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 224 number of votes by renters, The Lodge at Madrona is currently rated 2.6 out of 5 stars.
                                                    The Lodge at Madrona is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Lodge at Madrona is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Lodge at Madrona is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Lodge at Madrona is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Lodge at Madrona is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Lodge at Madrona is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    GRE Management
                                                    Dogs Allowed
                                                    Deposit: $250
                                                    Fee: $250
                                                    Rent: $25
                                                    Restrictions: Breed Restrictions May Apply*
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Deposit: $250
                                                    Fee: $250
                                                    Rent: $25
                                                    Restrictions: Breed Restrictions May Apply*
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    The Lodge at Madrona

                                                    March 2024

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                                                    The Lodge at Madrona is a 555 - 970 sq. ft. apartment in Tacoma in zip code 98409. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,440 - $3,370. Nearby cities include Fircrest, University Place, Dupont, Lakewood, and Steilacoom.

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