We moved in in Jan. 08 and moved out July 09, and the apartment complex maintenance was terrible, they only came to fix things after 2 or 3 calls to remind them and even then they only fixed a couple things, we lived with broken stuff the whole of our tenancy. Upon move out, they refused to contact me about a move out walk through despite repeated phone calls the whole week following our move out. When I did finally get a hold of someone they said the move out walk through had already happened and I should have retained my keys to do a move out walk through, but they would've charged me extra days to have them! And I left them with my forwarding address and they lost it, so they sent the report of charges to the apartment address, and they wanted an additional $108 for replacing the carpet that I had been told by maintenance a few months earlier was normal wear and tear, on top of keeping ALL of my security and pet deposit! I called and requested paperwork, left my forwarding address again, and again they lost it! so they sent me to collections!!! I hate madrona pointe apartments, never live there. Their only redeeming quality is they allow pets to live there, any size although they have breed restrictions. Maintenance is terrible, parking is RIDICULOUS, and dont expect to ever get any money back from these money grubbing scammers!!

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