In the beginning Westmall seemed like a nice place to live, the staff was friendly in the beginning. Once we moved in the staff became very rude and unhelpful. The day I moved in my storage door was broken, it wasent until a month later that it partially fixed (still had issues with it). Upon move out after being there for 6 months I did my walk through (I am telling you this place was extremly clean, my roomate and I spend hours cleaning this place up, and we are very clean people to start with.) Later I revieve a bill for charges that somehow added up exactly to my security deposit. Well that was money out the door, $50 for touch up paint, 100 for cleaning, 150 for blind cleaning, 100 for ceiling cleaning! I mean seriously this was so outragous! When I did my walk through the lady said to me "oh wow it looks really great it here, you werent here for that long right'" Nope only 6 months. She specifically went and looked at the blinds to ensure that they had been cleaned. She said they looked good. My suggestions, when you move in and move out take pictures of EVERYTHING otherwise they are going to try and charge you for it. Also, make sure you have paperwork signed and dont leave the office until they show you in writing how much they are going to try and charge you for, otherwise I can assure you, you will be sorry in the end. Mangament is very rude and have no customer service skills. One day when I went in there, the employees were gossiping about a resident that they were having problems with. This was very unprofessional and inappropriate. Also, upon move out I paid my last months rent and utilities and they ended up oweing my $30 dollars back for the extra rent paid, its been 6 months later 2 messages left on their machine and I still have no received my money back. Nor have I recieved a phone call back. I honestly do not suggest this place soley due to management, the apartment itself was great and I enjoyed my stay in the apartment. During winter months however, dont plan on driving up the hill, I had to walk for a good two weeks up the hill in the snow. I hope this helps!

User Responses
From: zurfluhm	Date: 11/23/2009
I agree! The manager is a pain in the butt. During summer months she will poke her head out of her window (she lives above the pool and above the office) and yell at people in the pool area. The gym equipment never works. Parking at night is horrible because people can't seem to park in only one spot. Winter is the worst. Last year our car got stuck in the snow up on one of the hills and only after watching my fall and bust my face on the back of the car did anybody decide to help. People are constantly getting drunk and screaming at eachother in the parking lot late at night. AND, it is a horrible area to live in in general, lots of crime and bad schools. What more can I say?? Don't do it!!
From: felicianichole	Date: 12/19/2009
Yes she does live above the clubhouse. We had our issues with that also. She yelled at us also. The gum equipment is lousy at best! Parking is terrible, many nights after work I would come home to no parking on the top of the hill and have to walk up in the dark. The snow is another huge issue. I really enjoyed me actual apartemnt, it had lots of space for a one bedroom, it had planty of storage closets and it was very good at holding heat. However, the management was terrible. If you do live here take picture of everything before and after you move out, make sure they are not digital because digital does not stand in court, because trust me I am sure these people will try and get you for every dollar possible. Also DO NOT BELIEVE anything unless it is in writing. Please I beg you, do not leave the office on a move out unless you know exactly what charges you will be recieving, why you are recieving them, and sign something saying that they will not tack on additional charges after you leave. If your apartment is in great shape expect a standard carpet clean, touch up paint, and apartment cleaning. Be careful!!!

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