When I originally put up this post, I was very, very angry. We had a horrible situation happen, and the numerous people we contacted totally ignored us for days on end, and we were at our wit's end and ready to scream.

(details and pictures at http://www.greenwebdesign.com/whitnall/)

The short version is, we called emergency maintenance on Monday, December 19th, 2005, when our apartment literally flooded (they eventually pulled out over 90 gallons of water from the carpeting) and were told to wait until morning because the emergency guy was about 40 minutes away and didn't want to come out so late.

Our problem did not get adequately addressed until Friday, December 23rd at 1:40pm, 88 hours after the initial call to emergency maintenance.

We finally got the issue resolved after telling off everyone who would listen (but we never used a single bad word!) We went to the (always busy) leasing office where other potential new tenants as well as existing tenants could hear everything we said if they walked in, and told the whole story start to end to the apartment manager and maintenance supervisor. We did not allow anyone to cut us off or blow us off again, and told them how incredibly angry we were in no uncertain terms, and that we were going to call Action News, and register a domain name and put it everywhere on the internet, and they had no choice but to either look like horrible people, or finally take care of it ASAP. They said it was a communication misunderstanding,which we didn't really believe, but who cares, as long as they planned on doing something about it. We gave them the benefit of the doubt, and they finally came through.

They sent one of the maintenance workers out to buy supplies across the street at Menards out of his own pocket with the agreement that they would reimburse him afterwards (for which I cannot possibly thank him enough, though we at least gave him a box of gourmet chocolate and our sincere thanks) :)

So I would advise people to not back down, and keep your head and not resort to screaming vulgarities no matter how much you're just dying to do it or how much they deserve it.

We're no longer angry, and we're glad we didn't take some of the nastier revenges we were comforting ourselves with dreaming up while we waited in soaking wet misery for some compassion and help. We're just grateful it got fixed in time to not ruin our health, not to mention christmas and the new year.

User Responses
From: timeofessence	Date: 01/05/2006
There was no ugliness with these residents, they never threatened to call the media, and when they came in , there was no other residents in the office. It was a horrible event these residents went through, and we did resolve the problem once we knew the magnitude of the inicident. No, residents should'nt back down when they have a serious issue. The only problem is that when the resident says "it can wait until morning" or " it's only a little water" (for example), we take their word. We don't care if a lite bulb is out! If the resident feels it is an emergency, then so do we. There are always three sides to every story, what one person said, the other person said, and what really happened.
From: apple14	Date: 07/06/2006
Actually, we did call action 4, but because of the Christmas/new year holiday, they didn't get back to us until after the issue was finally resolved. But when they called, they were ready to come out immediately with the camera crew, and we told them there was no longer a need to.

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