We were at the Ridges for a little over a year. In that time we made numerous reports of excess moisture on our windows (poor, poor seals), a leaking window and mold growth. We even had a leaking closet!? I noticed the maintenance worker is pleasant and attentive (would show up with in 24 hours), but he seemed to do more "patch work" than actually fixing considering the problems never fully went away. In the end I felt as if I was calling every week with a problem.
We were experiencing mold growth on and off since December 2010. We finally had it one year later in December 2011 when we moved a few curtains in the windows and some furniture only to find mold growing on the walls and windows as if it was natural. It was clearly unsafe, anyone would agree. (pictures enclosed)
At first it didn't seem like they would let us out of our lease, but they eventually did after I persisted.
We were considering moving to another unit on site. They did offer us compensation for our troubles if we moved to another unit, so it seemed like a good idea. I was told the part time help on Saturday would be informed of our situation. She repeated that she was only there for a few hours on Saturdays, she didn't know about our situation, and suggested we should come back when the manager was here. We knew we couldn't spend another night with all that mold. We had no choice but to pack up our things and sign a lease elsewhere.
I called down to the office after we moved out, and the phone continued to ring unanswered during their normal business hours. We were trying to set up a day where I could return the keys because the first was a holiday and they would not be there. I had to actually drive down there in order to speak to someone. They said they were outside. I don't believe them.
They suggested that I should drop the keys in the drop box on the first. I've never heard of such a thing. No one should return anything of value without handing it to the manager and receiving a receipt. I said I would be there on the third.
When we got the security deposit back, they charged us what must have been a weeks worth of rent because I handed the keys in on the third. I had to speak with Blake Capital Corp to get our money back. They also charged to clean apart of the carpet, which I think is comical considering the unit is inhabitable, and the carpet had permanent stains on our arrival.
What I'm trying to tell you is the staff is unpleasant to deal with if things aren't going the way The Ridges prefers them too. The new property manager is a bully for lack of better words. We were more than fair and gave plenty of opportunities over the year were were there. We were a loyal and we were never late on our rent -ever.