... we hated most of the things in our apartment, no parking anywhere (because of old/junk cars), broken glass and garbage everywhere outside, noisy neighbours, inadequate laundry, flooded storage area etc, but our actual apartment was ok inside (one of the lucky ones I guess), and I've always found the office staff to be fine, perhaps it depends on how you treat them - they're probably sick of everything too, like people at airline desks being shouted at for lost luggage when it was the handlers who probably lost it.

I certainly wouldn't recommend living there in any way based on surroundings and the conditions of other apartments that I've seen, but I wouldn't have a go at the office staff at all (maintenance is another issue though).

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