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Information for Owners & Managers

What is is the Internet's most comprehensive forum for renters nationwide to share renting experiences and opinions. provides an organized venue for renters to share their experiences and opinions, bringing the Internet's vast potential for person-to-person information sharing to the market for rental housing.

The reviews posted on this web site are generally protected by the First Amendment of the United States Constitution and makes them available under protection of The Communications Decency Act of 1996 (CDA) 47 U.S.C. Section 230 and supporting case law.

Are there other web sites like

There are several web sites that let consumers share their experiences and opinions on a variety of topics:

(*) Offer consumer ratings of apartments.

(!) Do not allow managers to respond to reviews.

How do I benefit?

In the past, a common dilemma faced by property managers was that investments in high quality service, construction, and maintenance were often "invisible" to prospective residents. A property's true value was known only to the residents who had already become customers.

Now, with, prospective residents can learn about all the unique attributes of your property by connecting with your best sales force... your existing and former residents. lets residents relate their experience both through ratings and in their own words. A resident's endorsement is the best marketing and it's free!

Manager Center

The Manager Center is designed to help managers educate prospective residents about life at their property. The service allows a manager to:

Respond to opinions: Managers can respond directly to residents' opinions with designation as a verified manager (see sample). ApartmentRatings is the only apartment ratings/review service which allows you to post on a web site as a verified apartment manager.

Update community information: Managers may publish helpful information about the community for prospective residents. Update key information about your community such as community name, address, photos, floorplans, rents, move-in specials, and email.

Link to the community's website: A prominent link invites prospective residents to click through to the community's website to learn more about the property or contact the manager.

Purchase leads: Manager Center customers can purchase leads at discounted rates. Please contact us.

Get started: Sign Up

Resident Satisfaction and Retention Feedback Programs

Our sister company, SatisFacts Research, is the multifamily industry's leading provider of resident feedback, performance monitoring, retention and reputation management services. Providing year-round and annual resident feedback programs, as well as unrivaled educational and consulting support, SatisFacts helps clients improve satisfaction and retention rates, which has clear bottom line implications due to the high cost of turnover and being able to achieve higher renewal rent increases.

Resident Surveys: The starting point for managing one's online reputation is managing the resident experience. Insite©, a 365 day/year, 24/7 survey program, gathers resident feedback at critical events such as move-in, after service requests are completed, before lease expiration as well as after prospective residents visit a community. Learn what your residents have to say in real-time.

Education and Consulting: Our dynamic educational programs are structured to help you get the most out of your resident feedback program. The education programs will help you understand and take the necessary actions to improve resident satisfaction based on actual feedback.

ApartmentRatings Verified Resident Program™: SatisFacts and offer the ability to help clients manage their online reputation. The ApartmentRatings Verified Resident Program™ is a simple addition to existing surveys that are already going out to residents; this allows you to dramatically increase the number of reviews for a specific community. Increasing the number of reviews by verified residents will help paint a better overall picture of the community and helps increase the flow of highly interested and motivated prospective residents…and rentals!

Contact us to learn more and get started today.

How is an apartment's "Recommended by" percentage calculated?

Based on feedback from our users, we have changed the calculation of apartments "% Recommended" score to weight more-recent reviews more heavily.

Reviews aged between 0 and 4 years are weighted based on the age of the review. For example, a review received today is weighted approximately 4 times more than a review that is 4 years old. Reviews that are 4+ years or older receive no weight, unless they are the only reviews available for a property, in which case they count equally.

We believe this change neither systematically helps nor harms scores, but merely gives greater weight to newer reviews. Both users and apartment managers requested this change to ensure that reviews posted 4+ years ago (and likely posted regarding conditions that have since changed at the property), not unduly influence the "% Recommended" scores of apartments.

Other details...

To remain unbiased, does not accept paid reviews or alter reviews for apartment complex owners or managers. Reviews posted on represent the opinions of individual reviewers and DO NOT in any way represent the views of, its employees, partners, or affiliates.

Legal references

Both the statute (CDA's Section 230 provisions) and case law are very strong in the exemptions granted to the operators of a computer service from the duties and liabilities of a traditional publisher. Every direct challenge brought against an online service provider regarding speech contributed by a third-party has been defeated both at trial and in appellate court.

  • Zeran v. America Online. U.S. Court of Appeals, Fourth Circuit ruled in favor of defendant, AOL, that defendant was NOT responsible for defamatory statements made via its service by a third party per Section 230 of the CDA. Subsequent appeal was denied by US Supreme Court.
  • Ben Ezra, Weinstein, and Co., Inc. v. America Online Inc. The US District Court in New Mexico held that AOL "clearly qualifies" for Internet service provider immunity under Section 230 of the CDA. The 10th Circuit Court of Appeals also upheld this finding.
  • Curzon Brown v. San Francisco Community College District Plaintiff charged that was responsible for defamatory comments made on its web site about a professor at San Francisco City College. In settlement, plaintiff abandoned claim and paid $10,000 to for legal fees. is operated by Internet Brands, Inc. Usage of this web site is subject to our Terms of Service. To contact us with questions or feedback, visit the Contact Us page.

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