Apartment Ratings | Northwest Hills (formerly Archstone Northwest Hills & Rock Creek) Ratings and Reviews

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): CWS management poor / priced too high (Not Recommending)

2008-01-04T17:08:01-06:00

From dd_austin: Since I moved in two years ago, I find that there are people paying almost $200 more than me. Are you nuts?? As long as we are willing to go out and pay over $1 per SF, then it will only go higher. STOP IT PEOPLE!!This place has not had ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): dont rent here--they will rip you off when you move (Not Recommending)

2007-07-18T15:39:00-06:00

From ra.223: i have one MAJOR complaint among thousands of minor however--back to the point. the place was SPOTLESS i've lived in apartment complexes where the move out check list was impossible and they would charge you for spec of dirt on the wall. but this place takes the f-ing cake.....i sanitized ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): AWFUL! RUN AWAY AS FAST AS YOU CAN! (Not Recommending)

2007-06-12T23:41:59-06:00

From -Anonymous-: DO NOT RENT HERE! This place sucks! I pay over $700 a month for a tiny 1-bedroom apartment, including rent, pest control, trash fees, and water/gas charges (which are not calculated on my actual usage since they don't have enough meters on the property!). The apartment management are thieves and ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Not for me! (Not Recommending)

2007-05-20T03:16:06-06:00

From -Anonymous-: Hate it here. Apparently based on other reviews, I'm not the only one experiencing pest problems. Giant roaches. The first 3 weeks I didn't see anything. Then they popped out of the wood work. I treated my apartment with boric acid and it seemed to help, but since then, it ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Run away -- not worth the ripoff (Not Recommending)

2007-05-18T23:28:38-06:00

From -Anonymous-: I've lived in this apartment for five years and had no problems when it was under the Archstone management. Now, the CWS management is the worst. The office staff are incredibly rude and unprofessional. I walked into the office yesterday for a mail package and was not greeted at any ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): VERY BAD apartment!!! (Not Recommending)

2007-05-04T18:50:43-06:00

From -Anonymous-: Very rude and mean staff in leasing office after management company was changed... It's far too expensive than what you get in terms of the quality in the apartment. I live in a small one bedroom (553 sqf)and I am paying more than $700 including rent, water, trash, waste and ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Stay Far Far Away. (Not Recommending)

2007-02-20T14:32:43-06:00

From -Anonymous-: I could not agree more with the previous post. I moved to NW Hills in January expecting a much nicer place than I got.
I shouldve known something was wrong, when at the lease signing I was told there was an $11.00 addition to my monthly rent for trash pickup/pest ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): it sucks (Not Recommending)

2007-02-19T11:38:49-06:00

From -Anonymous-: it's just way too overpriced for what you get. apartment buildings look nice outside, but you'll be dissapointed soon. my 800sqft apartment looks smaller than my friend's 700sqft apartment because of this stupid HUGE useless porch eating up all the sqft. porch is made out of woods. you can see ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): I'm happy. (Recommending!)

2007-02-01T21:58:56-06:00

From -Anonymous-: I had a really bad expirience with a roommate that moved out. The management worked hard to get me into an apt that I could afford myself, and did so really quickly. I am happy here. It is a little overpriced for what you get, but this is Austin.. all ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Sucks (Not Recommending)

2007-01-16T18:18:35-06:00

From -Anonymous-: Too expensive for what you get (spray painted countertops for example.) Management is rude and incompetent. Rent around 450$ above what you would pay at other places in the neighborhood.

Bugs are everywhere. Took management 2 weeks to replace the burned out bulb in front of my apartment. ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): BEWARE!!! (Not Recommending)

2006-12-29T15:11:56-06:00

From -Anonymous-: When it came time to move out CWS screwed me royally. My move out date was mid-December and I left the apartment in immaculate condition (everyone who saw it agreed.) The day after Christmas I got a call from CWS management threatening to send me to collections and report me ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): The Mangement and Staff are the best I've ever encountered. (Recommending!)

2006-08-21T21:21:59-06:00

From -Anonymous-: I don't know what some of these people are talking about! I've have found the Management and staff very helpful. They are far superior to the other properties I've used in the past. I do NOT look forward to leaving this place! ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): very poor property management (Not Recommending)

2006-08-16T15:55:04-06:00

From parkintheshade: I completely agree with all criticism of the CWS management. They are really awful. The upkeep on the maintenence has disappeared, and the staff is clueless to the needs of the residents. The only good thing about the complex is that it's quiet, safe, and the washers/dryers are cheap. Anything ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Northwest Hills is the best place to live. (Recommending!)

2006-07-12T19:06:13-06:00

From -Anonymous-: This place is awesome. The girls in the office are very intelligent and friendly. They are helpful and I am a very satisfied resident. If you want to love where you live CWS Northwest Hills is great. If people do not read their lease of course problems will arise. Have ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): CWS=Decline of Northwest Hills (Not Recommending)

2006-06-27T14:26:46-06:00

From -Anonymous-: I also moved in at the beginning of the year when the apartment was known as Archstone and had a different management company. Everything was perfect until the property was bought by CWS. The old office staff that was actually competent was replaced by fools and idiots who bumble to ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Worst apartment I have ever lived in !!!! (Not Recommending)

2006-06-19T20:17:37-06:00

From -Anonymous-: Worst apartment I have ever lived in!!
Horrible management. They change their words too often.
Too many and various bugs, mothes and roaches.

I wlll never recomment this apartment even for my worst enemy. ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): i liked it.. (Recommending!)

2006-06-14T13:06:38-06:00

From -Anonymous-: i lived at northwest hills for the past 3 years. when i moved in it was owned by archstone, now it is owned by cws and i can see major improvements. then office staff is always friendly and all maintenance issues are taken care of promptly. unfortunately i have to ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): I hate this place (Not Recommending)

2006-04-13T20:40:02-06:00

From sgarcia83@mail.utexas.edu: The apartment itself is really nice, but the management doesnt know anything that they are talking about. You talk to one person and they say that they will get back to you, but they never do. So then you go back and you talk to another person and they have ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): CWS = bad management (Not Recommending)

2006-04-13T11:43:03-06:00

From -Anonymous-: Shortly after moving in CWS took over the complex. From day one, that meant a decline in servies and maintaince. If you call the office, the NEVER call you back. They promise this or that, but the never deliver. There was no cooridnation among office staff. They just don't know ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Wolf in Sheep's Clothing (Not Recommending)

2006-03-29T00:58:41-06:00

From -Anonymous-: I moved in while it was still Archstone. About a month in, the new company took over.
There were several things used to bring you into the contract, like no deposit, short leases, etc. But then came the catches... The bathroom had leaky seals, so the floor would be covered in ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Great place to live, steep rent (Recommending!)

2006-02-16T21:32:20-06:00

From -Anonymous-: This is a great place to live, nice staff, no maintenence problems ever. The only problem is the rent can get a little steep. ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): a dump (Not Recommending)

2006-02-03T18:34:22-06:00

From -Anonymous-: - looks ok during the day, but poorly lit at night, and located in an area that has a history of safety issues. Overpriced. A tedious experience overall. Drunk redneck couples fighting in the parking lot every now and then. The management seemed not to give a dang about the ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Would move back in =) (Recommending!)

2005-11-09T00:15:37-06:00

From -Anonymous-: Have lived in several different apartments varying in size, and have a history with Archstone. Moved out because we moved to another state. Always had maint. done, always had parking, and the old office staff was very friendly. (the new ones are alright, BUT WE MISS MARTIN! BRING HIM BACK!!) ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Overall, decent experience (Recommending!)

2005-09-18T23:18:32-06:00

From bl76: I don't have any complaints about the staff or the service here. All my maintenance requests were fulfilled within 24 hours, and my limited dealings with the staff were fine - they seemed nice enough. Since the complex was purchased by CWS I have only dealt with the staff once ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): CWS is greedy (Not Recommending)

2007-06-27T12:59:16-06:00

From cookchang: I posted a review two years ago right when the management changed hands from Archstone (oh, how I miss you, Archstone) to CWS. I agree with other reviewers that the apartment staff is idiotic and vacuous, not very helpful, and completely unprofessional. That aside, we have seemed to get things ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Not a resident, but in the business (Recommending!)

2005-09-01T12:24:43-06:00

From leasefromme: To the poor little boy/girl who couldn't make up their mind: in this business, we don't have time to wait around for ding dongs like you to decide if you want the place or not, the person who walks in behind you will take it if you don't, hence the ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): I love coming home (Recommending!)

2005-08-19T16:04:10-06:00

From -Anonymous-: My place is big. I mean BIG. This is the first apartment I've ever had where I can put all the leaves in my dining table. And things are well-cared-for. Any problems get fixed within a day. It's also got about the heaviest construction of any apartment I've ever had. ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): ok, but getting older (Recommending!)

2005-07-05T18:14:05-06:00

From -Anonymous-: I've been at Archstone for 2 years now. The staff is still quite friendly, though never as good as when Martin was here (last I heard he was at the Gables complex on 35th St?). The grounds are well kept and the pool is pretty (ignoring occasional signs of people ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Friendly staff, excellent location (Recommending!)

2005-03-31T14:52:04-06:00

From -Anonymous-: The Archstone office staff/management is outstanding. It made this property a pleasurable place to live.

The amenities leave something to be desired, the pool is very small, the fitness center even smaller. But, there are fresh baked cookies available everyday!

As for the grounds, they could have been kept cleaner. Pet ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Too much bugs (Not Recommending)

2005-02-11T20:09:06-06:00

From tortois1: I've lived here since 2004 summer. I found this place quite nice in the first place, but after a while, too many bugs came out the apartment. Huge roaches, rats!!, too many ants!!, racoons that run around the ceiling, etc.
And also, I lived in the one that is right next ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): love my apartment (Recommending!)

2004-08-29T00:00:00-06:00

From -Anonymous-: this is the best apartment i've ever had. the actual building isn't nicer than anything i've had, but the office staff is awesome. i have had tiny problems, but the girls in the office have always responded really quickly. the youngest girl in there is the most caring and always ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Very nice place (Recommending!)

2004-08-28T00:00:00-06:00

From -Anonymous-: I'm happy with my decision to move here a year ago. The remodeled apartment is in decent condition, never had problems with appliances/hot water etc. The pool and mini gym are nice too. The best thing is that the management is always kind and helpful. I did have a little ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Very nice place. (Recommending!)

2004-08-01T00:00:00-06:00

From gadgetfreek: I've lived in several Archstone apartments over the past five years. The level of service from the staff has been great at all of them, and Northwest Hills is no exception. It's an older place, but so is everything else in this part of town and it's a great part ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Just too many problems (Not Recommending)

2004-07-16T00:00:00-06:00

From -Anonymous-: Me and my roommate have had several problems with our apartment. First fleas (we dont own any pets), then rats, roaches (big wood ones that get in from outside), scorpion, centipede and millipede, ants in out dishwasher, and there is something, possibly a racoon, living in the space above our ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Management awesome (Recommending!)

2004-07-06T00:00:00-06:00

From Sonja_Shelstad: ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): great place... hands down (Recommending!)

2004-04-11T00:00:00-06:00

From -Anonymous-: We´ve been living here two plus years and are really happy.

It´s been a year since I read the reviews on the apartments here at Archstone NW Hills, so I have some clarifications and rebuttals to what others have written.

First, Lani is indeed very helpful. And I agree that ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Best Apts in Area (Recommending!)

2004-03-19T00:00:00-06:00

From -Anonymous-: Far West is mostly run down old 70´s apartments, so seeing this once was really refreshing. My complex has really nice grounds kept in great condition and maintenance is awesome- they are really super fast to respond even if the problems are minor. The leasing staff has been completely switched ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Not bad but not great (Recommending!)

2004-01-31T00:00:00-06:00

From -Anonymous-: I lived at Archstone Northwest Hills for 4 years, and if you really want a good apartment, get a remodeled one. The unremodeled ones are not nice enough for the price. It´s expensive if you don´t need a convenient shuttle to UT/downtown; you can move away from the route and ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Great Place...If Your Car Sucks (Recommending!)

2004-01-28T00:00:00-06:00

From -Anonymous-: Overall, I am pleased with my apartment. I live in a remodeled unit with new appliances. The facilities on the property are very well maintained. My only complaint is that there have been two car break-ins in a matter of 24 hours. So, reconsider if you have a car that ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Can´t find a better place (Recommending!)

2004-01-11T00:00:00-06:00

From -Anonymous-: We can´t find a better place to live (and believe me, we´ve tried).

We really like the pools, esp the water volleyball pool in the summer. Everyone´s approachable and friendly, especially office staff. (GREAT new manager, who has gotten together an equally great new team -- they´re very helpful in ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Great Place to live (Recommending!)

2003-07-16T00:00:00-06:00

From -Anonymous-: The leasing agent was very friendly and informative. I enjoyed the tour and had no concerns about future residency. The consultant gave additional information regarding their other communities. I was very excited to find out about their 1-day service guarantee and 100% Move-in guarantee. This gave me such a peace ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Office Staff (Not Recommending)

2003-05-06T00:00:00-06:00

From -Anonymous-: I enjoyed my apartment and the location (being on the UT shuttle) but the staff at this community is horrible to work with. Anytime I asked for anything, it took several weeks and even when I was paying my rent in the office, they were rude! Beware....they are as nice ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Crazy Apartment! (Not Recommending)

2002-08-23T00:00:00-06:00

From -Anonymous-: I don´t understand why people still move in this cursed apartment. I have lived a lot of apts and this may be the worst for everything-unpleasnt smell, price, rude and crazy lease people. When you make a contract, you better double-check everything over. According to the manager, "They can write ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Not Worth the Money (Not Recommending)

2002-06-30T00:00:00-06:00

From FellFromTheSky: I lived at this complex between May 2000 and March 2002. The exterior is attractive, it´s in a nice neighborhood, and it´s on the shuttle route, but it´s just not worth the money. When apartment prices fell everywhere else, Archstone tried to bump mine up $100, though I talked them ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Tread carefully! (Not Recommending)

2002-06-25T00:00:00-06:00

From -Anonymous-: The rent is ridiculous for what you get. The staff isn´t honest about maintenance issues. It takes multiple calls to get something done. It´s on the UT shuttle route but not worth it. ... [click to read full apartment review]

Northwest Hills (formerly Archstone Northwest Hills & Rock Creek): Be aware (Recommending!)

2002-06-14T00:00:00-06:00

From -Anonymous-: These apartments are clean and close to downtown. I have found myself comfortable over here, but the lease office ladies have made my experience somewhat regrettable. Basically they dont do what they say and in some cases they just simply lay. So be careful with the paperwork and keep copies ... [click to read full apartment review]