Apartment Ratings | Serrano Ratings and Reviews

Serrano: Bad management (Not Recommending)

2008-11-11T10:56:42-06:00

From -Anonymous-: I used to live there for last year and let me tell you I couldnt wait to get out. where do I start?, ok lets go for the good things about the complex and then the bad things.Good:1-They work with you if you want to renew your contract. For old ... [click to read full apartment review]

Serrano: A Diamond in the rough... (Recommending!)

2008-08-05T00:48:07-06:00

From Sap813: One mans trash is another mans treasure... I think these apartments have great potential. And provide a great place to live for someone who is just starting out and is looking for a bargain. These apartments should be considered a "gem", because at their current leasing prices they are extremely ... [click to read full apartment review]

Serrano: michael (Not Recommending)

2008-07-17T10:00:15-06:00

From mihcael: i thinks the place looks good from out side. but the staff and the management team are very very bad. they do not care about the up keep or maintenance. the swimming pool is very dirty and the service is realy sucky. do not waste your money and time. ... [click to read full apartment review]

Serrano: How is the new management? (Recommending!)

2008-04-15T01:04:43-06:00

From jdsuniphase: I'm considering renting here because heard from another prospective renter that this place has a new respectable and friendly management. One day I drove by and saw the grass was growing all over the property like a jungle, but a couple days later it was cut which made the place ... [click to read full apartment review]

Serrano: I heard...NEW MANAGEMENT (Recommending!)

2008-01-29T14:20:25-06:00

From -Anonymous-: I was in the office the other day and heard there is new management. Looking forward to stuff getting fixed. Will keep you posted. ... [click to read full apartment review]

Serrano: Michael B. Smuck (Not Recommending)

2008-01-22T16:18:54-06:00

From stevehatesmbs: Anyone living at any property owned by or ran by Michael B. Smuck should be worried. You will always get the run around, from the property to the management to the corp. office. If you call the corp office, they will tell you whatever you want to hear.....(I PROMISE !!) ... [click to read full apartment review]

Serrano: Horrid place to live (Not Recommending)

2008-01-17T19:15:55-06:00

From roseshorty06: I moved in 2 years ago, the place was ok at first, then my water heating element began to break, cold showers for a couple days, this was replaced then broke a total of 5 times.....leaking in my bathroom ceiling, gates never close, I cant even remember the gate code ... [click to read full apartment review]

Serrano: (Not Recommending)

2007-11-25T11:26:10-06:00

From -Anonymous-: HORRIBLE is the best word to describe this apartment. I applied to live at this apartment and they would never call to tell me if I got approved or not. So I had to call and call anc call and FINALLY they gave me the answer. They told me the ... [click to read full apartment review]

Serrano: The Worst Place Ever (Not Recommending)

2007-11-06T18:36:40-06:00

From -Anonymous-: I currently live in Serrano Apts,, and am trying my best to move out. My first horrible experience was a month after I moved in, which should have been a red flag. It started with a leak in the stair wall of my garage. I reported the leak, but the ... [click to read full apartment review]

Serrano: what happened???? (Not Recommending)

2007-10-23T20:23:54-06:00

From rabia3983: My family lived at Serrano when it was fairly young, it was the best place to stay, the price was right for the spacious three bedroom apartment, but then the management changed and everything went down the hill from there...we got roped right in the parking lot of our apartment ... [click to read full apartment review]

Serrano: Don't do it! (Not Recommending)

2007-09-06T15:18:32-06:00

From -Anonymous-: I live at serrano right now. i moved in during the time when they found out their employees were stealing for the tenants. that made me feel great. i move into my apartment because i was desperate for a place to live. it wasn't the best to say the least. ... [click to read full apartment review]

Serrano: DO NOT MOVE HERE (Not Recommending)

2007-08-24T23:13:55-06:00

From -Anonymous-: This is a bad place to live! The office staff is rude and inhelpful. Theuy do NOT fix anything, Not even in a emergency. Since I moved in my dishwasher broke and flooded the kitchen and living room, I was told "it will dry" and it took 2 weeks to ... [click to read full apartment review]

Serrano: Staff (Not Recommending)

2007-08-03T08:41:13-06:00

From -Anonymous-: I have never seen such a unorganized staff. For one thing, the staff seems to change every few months. The gates have not worked for a few years and there really is no sense in fixing them to keep the getho out since they already live here. This place was ... [click to read full apartment review]

Serrano: TOTAL DISAPOINTMENT (Not Recommending)

2007-07-30T21:58:23-06:00

From MSDUP12: I refuse to let this go: I went to the office on 7/22 and spoke to one of the lease agents who said that it was a LOOK & LEASE SPECIAL FOR $99 I wrote the check to lease one of the one bed rms and I was told ok ... [click to read full apartment review]

Serrano: lawsuit-pending (Not Recommending)

2007-06-26T01:49:46-06:00

From uhm.no: all i have to say is i wont tell you to or not to move into any MBS owned property but i will share a short version the chain of events leading up to a lawsuit that has been filed against MBS MANAGEMENT SERVICES...........First off we moved in 12/2006 we ... [click to read full apartment review]

Serrano: Never (Not Recommending)

2007-06-22T18:02:44-06:00

From kokomodel@yahoo.com: I have been living here for 2 1/2 years now and never have I been so upset....The staff has changed 10 times. The one agent thats been through the most hell is gone now so we have no one to depend on. There is trash all over the grounds...The office ... [click to read full apartment review]

Serrano: MBS is horrible....BEWARE!!!!!!! (Not Recommending)

2007-04-09T12:38:09-06:00

From unhappycamper65: Serrano as of 3/29/2007 has not paid there water bill and as the City Of Houston was placing red TERMINATION letters on everyones door the maintence staff was pulling them off...This is a violation of City Code Section 47-48. This complex is gone to the dumps.......IT USE TO BE A ... [click to read full apartment review]

Serrano: OFFICE STAFF (Recommending!)

2007-01-20T10:59:36-06:00

From -Anonymous-: so far the office staff has been great, i think they can use another person to help out

HUOSTON, TX ... [click to read full apartment review]

Serrano: Don't move here!!!! (Not Recommending)

2007-01-02T16:20:27-06:00

From unhappy829: In the 2 years I've been living at Serrano, there has been at least 6 property managers and too many leasing agents to count. They are disorganized and I have waited 4 weeks for them to change a light bulb! The building has literally deteriorated over the past 2 years ... [click to read full apartment review]

Serrano: Office staff and Serrano are embarrassments! (Not Recommending)

2006-12-18T17:42:47-06:00

From -Anonymous-: My family and I have only been here for a short period of time; however, it has been a horrible experience literally since the moment we arrived at our apartment. First and foremost, the apartment was nowhere close to being ready for someone to move in. This was especially frustrating ... [click to read full apartment review]

Serrano: Serrano Stinks (Not Recommending)

2006-12-16T21:48:22-06:00

From -Anonymous-: Literally...I could attest to countless numbers of faulty things that I have seen here in my 2 years at Serrano. Almost all could have been prevented by the management. It all started the day we moved in. The carpet was stained and everything looked like it was hung by someone ... [click to read full apartment review]

Serrano: DONT WASTE YOUR TIME (Not Recommending)

2006-11-28T15:01:56-06:00

From -Anonymous-: WENT TO VISIT THE APARTMENTS, IT WAS HORRIBLE. FIRST THEY CALLED ME TO VIEW THE MODEL SINCE THEY DIDNT HAVE ONE READY. THEN WHEN I CAME IN THE STAFF WAS IN THE BACK TALKING ABOUT THEIR LUNCH " YEA I HAVE CORN DOGS YOU SHOULD TRY IT". THAN WHEN WE ... [click to read full apartment review]

Serrano: its cool (Recommending!)

2006-10-06T21:20:04-06:00

From -Anonymous-: I now have been living at serrano since april 06, my move in wasnt great but it wasnt the worst i had experienced. The staff seems like they try there hardest unfortunately the management company is who they have to depend on and they Suck. But over all I love ... [click to read full apartment review]

Serrano: Bad Rating (Not Recommending)

2006-08-31T16:34:16-06:00

From -Anonymous-: They evicted me once so I would have to say: they suck! ... [click to read full apartment review]

Serrano: (Not Recommending)

2006-08-11T09:50:12-06:00

From -Anonymous-: ... [click to read full apartment review]

Serrano: GREAT LOOK, MANAGEMENT SUCKS; 5 MANAGEMENT TEAMS IN 1 YEAR, EXPLAINS IT ALL. (Not Recommending)

2006-07-26T08:16:04-06:00

From -Anonymous-: This is the worst apartments that I have EVER lived. Their has been 5 different management staff since i've moved in, the maintenance is a joke, their is NO security, the pool is always dirty...They are lazy, and very unprofessional. This is a warning to everyone who is a professsional ... [click to read full apartment review]

Serrano: Hmmm just a place to sleep (Not Recommending)

2006-07-10T10:08:37-06:00

From -Anonymous-: I lived there for about 9 months. It was cheap and clsoe to work. I noticed a lot of things going downhill quickly and was glad to move out. I knew it was only a temporary situation and if it was going to last longer I had planned on moving ... [click to read full apartment review]

Serrano: I love it--- I THINK NOT. (Not Recommending)

2006-06-29T11:54:35-06:00

From -Anonymous-: What a joke. The post titled "I Love It" has to be a manager trying to boost the ratings. Serrano needs to remove all the drug dealing Lousiana thugs they let in. Oh, to my surprise, the gate has been functional for a few weeks after being broke for about ... [click to read full apartment review]

Serrano: I love it (Recommending!)

2006-06-22T17:44:39-06:00

From -Anonymous-: ... [click to read full apartment review]

Serrano: its ok (Recommending!)

2006-06-20T15:11:04-06:00

From -Anonymous-: Serrano its ok. ive lives here a long time now. maintenance now its getting bad. the only person in maintence that does a good job is a new housekeeper now that they have two. maintenace used to be good but since they got new supervisor and assistent supervisor the maintance ... [click to read full apartment review]

Serrano: Thinking Serrano? Don't!!! (Not Recommending)

2006-06-13T17:10:14-06:00

From -Anonymous-: I have lived her for one year. I am still waiting for the hot tub, security gate, fitness center, green swimming pool, replace the lights that are out, and the back fence to be fixed. Luckily I am smart enough not to hold my breath. Don't you just love the ... [click to read full apartment review]

Serrano: Your review helped me..... (Not Recommending)

2006-06-07T16:02:01-06:00

From WALKEDAWAY:
To decide the stay the heck away from the Serrano. Something is very fishy there. I went to see the apartments and although they are extremely nice, I did not like what I saw hanging around the pool. I believe these are all FEMA voucher people. YES I AM REFERRING ... [click to read full apartment review]

Serrano: I THINK ITS GREAT! (Recommending!)

2006-04-03T11:30:41-06:00

From -Anonymous-: I have read many of the other reviews and I could not disagree more. Now, this is not the Ritz, but it is a nice apartment complex with good management, low rents compared to many of the surrounding aptartments and tons of safety precautions in place to keep the residents ... [click to read full apartment review]

Serrano: IF YOU WANT TO STAY ALIVE, DON'T MOVE HERE! (Not Recommending)

2006-03-14T20:26:59-06:00

From -Anonymous-: I have lived here going on 4 years and the only reason I stay is because I take care of my apartment and don't have alot of breakdowns. But when I do it doesn't take a couple of days, it takes a couple of months. My neighbor got mugged on ... [click to read full apartment review]

Serrano: This place needs serious help (Not Recommending)

2006-02-23T14:34:11-06:00

From -Anonymous-: I have been here for about 3 years and will leaving as soon as my lease is up...which can't come quick enough. It makes me sick to see how what once was a wonderful peaceful place to live has turned GETTO gangster. The access/entrance gates (or security gates) have only ... [click to read full apartment review]

Serrano: Place has really gone bad (Not Recommending)

2006-01-21T01:34:41-06:00

From -Anonymous-: I was one of the first tenants at Serrano and I lived there for 5 yrs. When it was new they kept it well-maintained, but after a while I was really disappointed with management because it seemed like they didn't care about their tenants. I had a reserved parking space ... [click to read full apartment review]

Serrano: STAY AWAY!!!! (Not Recommending)

2006-01-08T03:21:19-06:00

From -Anonymous-: We feel in love with Serrano when we first moved in almost two years ago but as time had passed and a few management changes later, this place has gone to hell. Now it seems that just anyone can move in here. GETTO, GETTO, GETTO! Hey if you like that ... [click to read full apartment review]

Serrano: WORST OFFICE STAFF EVER!! (Not Recommending)

2005-12-23T18:52:10-06:00

From -Anonymous-: i was looking around west oaks for an apartment and decided to stop and look at this one. WHAT A WASTE OF GAS! got the most COLD CRAPPY reception i have ever gotten. The lady damn near pushed me out the door!! yes their reception area looks good but DONT ... [click to read full apartment review]

Serrano: (Recommending!)

2005-11-01T19:02:41-06:00

From -Anonymous-: I have lived at the Serrano for over 4 months now and I must say that it is has been the best apartment living experience ever!!! The staff is wonderful and very helpful to me when needed. I must say at move-in I had a few things wrong with my ... [click to read full apartment review]

Serrano: Security Gates (Not Recommending)

2005-10-03T13:08:38-06:00

From -Anonymous-: Is the apartment manager ever going get the security access gates fixed? The main gate has been broke for at least a month. I have lived at this complex for several years and I just do not understand why the access gate are not functioning 50% of the time. The ... [click to read full apartment review]

Serrano: smuckoff.com (Not Recommending)

2005-09-26T10:26:28-06:00

From oeoeoeoeo: ... [click to read full apartment review]

Serrano: This is a ripoff (Not Recommending)

2005-08-30T14:57:23-06:00

From -Anonymous-: I stayed at the serrano for about year and a half. I must say that I didn't have that much of a problem cause I was on the third floor, but I had this foolish mexican under us who felt that she could throw parties but no one else can't. ... [click to read full apartment review]

Serrano: great staff (Not Recommending)

2005-08-30T13:11:14-06:00

From -Anonymous-: ... [click to read full apartment review]

Serrano: Not only Rats but plenty of bugs in the drain pipes!!!!!!!! (Not Recommending)

2005-05-26T15:47:27-06:00

From Twin1971: I'm one of the fortunate one's, I've only lived in the hell hole for only 5 months. Me and my wife decided to move here until our home was finished being built. This move was definitely one we will never forget! First of all, upon moving in we found out ... [click to read full apartment review]

Serrano: stay away (Not Recommending)

2005-04-21T15:11:17-06:00

From -Anonymous-: This place is one of the worst ive ever seen nothing ever gets fixed the light outside my door has been out ever since i moved in which was almost a year ago Im ready to move out so whoever wants this piece of crap can have it ... [click to read full apartment review]

Serrano: stay away from this hell hole!!!!!!!!!!!! (Not Recommending)

2005-03-28T14:27:44-06:00

From -Anonymous-: I have lived here for two years and i hate it. i gave up on getting the maintance to fix anything. i do everything in my apartment. and i'm a 24 year old student with a full time job. the other thing have you ever hear of a prperty have ... [click to read full apartment review]

Serrano: Don't be fooled by the leasing office (Not Recommending)

2005-02-24T16:01:45-06:00

From -Anonymous-: I am living her for 24 months and now I can't wait to get out.My lease is coming to an end in couple of months...and I am very happy to move out of this property. The only thing that is maintained in this property are the leasing office. Since my ... [click to read full apartment review]

Serrano: Dangerous Building (Not Recommending)

2005-02-09T17:18:40-06:00

From -Anonymous-: Office staff have been of little help unless it's been an easy fix. They are out of the office quite often. Never return phone messages. Have been rude when problems occur that they don't want to deal with. The apartment complex is aging rapidly and needs work inside and out. ... [click to read full apartment review]

Serrano: Broken gate again?? It has never worked!! (Not Recommending)

2005-02-08T12:07:53-06:00

From -Anonymous-: The gate in front of my building has been broken since JULY 2004!!!! However the gates on either side of the office have been in working order. Seems the "parts" are still on order. DO NOT MOVE IN HERE!!! The office staff makes empty promises and nothing gets done! I ... [click to read full apartment review]

Serrano: Broken Gate Again 1/31/05 (Not Recommending)

2005-02-03T10:55:54-06:00

From -Anonymous-: Here we go again. I noticed the security gate is broke again as of 1/31/05. I have not talked to the management staff but I am sure it will take a few weeks to fix because they will say they are waiting on parts. This complex needs to invest in ... [click to read full apartment review]