Apartment Ratings | The Promenade Jersey Village (formerly Trails at Steeplechase) Ratings and Reviews

The Promenade Jersey Village (formerly Trails at Steeplechase): Close but no cigar (Not Recommending)

2008-08-16T23:01:17-06:00

From -Anonymous-: I've been here for 2 years and will not renew. The first year was ok not many problems but the second year not so much. One of my biggest complaints are neighbors who let their dogs crap on the sidewalk and don't bother to clean it up. I like to ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): OK PLACE TO LIVE (Recommending!)

2008-08-11T06:49:26-06:00

From -Anonymous-: I'VE LIVED HERE FOR A LITTLE OVER A YEAR. THE FIRST YEAR WE LIVED HERE WAS GREAT. BUT LATELY MORE WANT TO BE GANGSTERS HAVE MOVED IN AND MORE CREEPY MEN WHO LIKE TO STARE AT YOU WHILE AT THE POOL. BUT I LOVE MY APT! I HAVE FRIENDLY NEIGHBORS. ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Not renewing lease (Not Recommending)

2008-07-03T15:31:27-06:00

From -Anonymous-: From the beginning should have known better. There was a leak from the A/C duct outside that had been leaking for obviously years due to the green mold on the porch. A/C has gone out and it took over a week to fix it - in the middle of summer! ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Happy resident (Recommending!)

2008-06-16T17:33:09-06:00

From darabin: I don't agree with all the negativity about this place and think most people write in to bitch and not praise. I've been here almost a year and have only had a few slow maintanence issues but they were all fixed. They got a new office manager that seems really ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): High price to pay for horrible office staff (Not Recommending)

2008-06-09T20:08:06-06:00

From -Anonymous-: Unless you dont care about how you are treated, this is the place for you. The office staff is pathetic. They are the most un-organized and ill-mannered people we have EVER met. Please what ever you do, make sure your mail is not left with the front office. You'll never ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Don't Even Think About This Place (Not Recommending)

2008-03-31T13:47:48-06:00

From stopgothere: The office staff is horrible. They had our car towed because it was in a "reserved" spot, that we were never told about. The spot had reserve written in dark blue paint, that you can't see at 10 at night. When we went into the office to ask about it ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Like they say "PICTURES CAN BE DECEIVING" ... MUST READ! (Not Recommending)

2007-11-28T07:27:55-06:00

From -Anonymous-: THESE APARTMENTS ARE NICE AND CLEAN IN SOME PARTS. DEPENDS WHAT SIDE YOU LIVE ON. THE MAINTENANCE IS SUX. WHEN YOU ASK FOR SOMETHING TO BE FIX. THEY WILL FIX IT BUT GO AND TAKE THAT PART OFF OF SOME OTHER ITEM AND REPLACE IT WITH THAT. EXAMPLE THE WATER ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): This place is absolutely horrible!!! (Not Recommending)

2007-09-24T13:14:40-06:00

From -Anonymous-: I moved in about 9 months ago to one of the townhomes and my sister had moved in the month before I to the townhome across from me. From the get-go she had issues with the maintanence crew and the office was consistantly rude to her. Her unit had a ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Will Not Renew Again!!!! (Not Recommending)

2007-07-30T15:21:44-06:00

From rayne081: Dog poop city!!!! The lighting in a particular area is very bad, dark and unsafe. The maintenance is a joke. It takes forever for them to fix something unless you appear pissed that's its taken so long to get done and even then they don't appear to care. The prices ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Don't be fooled by the OUTSIDE of things here. You WILL want 2 read this! (Not Recommending)

2007-06-20T11:48:13-06:00

From -Anonymous-: So, this is my first apartment. I LOVED the scenery here. I loved how there were so many trees. It seemed so nice and peaceful. It was this or another apartment down the road. The Trails of Steeplechase won. (the promenade)But then from day one everything went down hill from ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Move Where Staff Cares About Safety (Not Recommending)

2007-05-22T16:11:24-06:00

From -Anonymous-: Honestly, the well manicured landscaping attracted me to Promenade Jersey Village, formally known as " Trails at Steeplechase". My leasing agent appeared to be nice initially, but once they get you to sign your lease agreement, the niceness wears off quickly. When I moved in it appeared my apartment was ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): look at all other possablitiys befor renting here. (Not Recommending)

2007-03-21T08:33:44-06:00

From -Anonymous-: Hello....i moved here all the way from New Mexico...when i saw this this place i thought how wanderful!!!NOT right befor Christmas there was a leak on one of the upper floors, so they came in in a cut a hole on out in the dinning room wall. than shortly after ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): NO NO NO NO (Not Recommending)

2007-01-29T11:57:33-06:00

From -Anonymous-: I am currently residing in this community. To start with there is NEVER NEVER enough parking. The gates are ALWAYS broken and there is dog crap everywhere u step. HORRIBLE. The lights go out every week because of electrical problems. IT SUCKS HERe ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Dont ever ever move here! (Not Recommending)

2006-12-20T22:17:02-06:00

From -Anonymous-: If you ever want to get anything fixed, be prepared to stand in a line that goes to nowhere. and also we have real high class neighbors, you know? the kind that never sleep and insist on vacuuming their floor at 2am with something that sounds similar to a chainsaw ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Crappy Office Staff (Not Recommending)

2006-11-14T16:42:03-06:00

From -Anonymous-: I have lived there for almost 3 years. Personally I hate this place, If I wanted to pay $1600 a month and have to fix everything myself, I would live in a house. The office staff blows, there are only 2 people in there who can actually do their job, ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): THIS PLACE SUCKS! (Not Recommending)

2006-11-04T20:55:13-06:00

From jetgal07: The only thing going for this complex is the pool. The pool is fabulous during the summer and the hot tub is when it works, about 50% of the time. The office staff is so not professional and have no clue how to handle issues. Several cars have been recently ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): HATE IT (Not Recommending)

2006-10-04T13:23:23-06:00

From -Anonymous-: I moved in a week ago. The apartment was not ready. Appliances in the apartment do not work and were dirty. Maintence does not respond. I have placed two requests in one week and I am still waiting. Everyday I call and now noone is responding. When i was looking ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): I dont think so (Not Recommending)

2007-08-01T09:46:03-06:00

From -Anonymous-: The apartment staff is a pain to deal with, for me its reason enough not to live here. ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Be careful... (Not Recommending)

2006-09-02T20:53:13-06:00

From -Anonymous-: I moved here after Hurricanes Katrina and Rita. The lady who helped me move in said that she would take care of things for me, including verifying with my employer about my job. She did not do any of that, and I had to beg and cry to get into ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Office Staff Sucks (Not Recommending)

2006-07-02T23:52:14-06:00

From -Anonymous-: The complex is beautiful on the outsides, and yea, they are doing renovations to all the apartments but residents are FORCED to move out or pay 200 more a MONTH. Renovations are poorly done. The office staff is a real pain in the ass. They can never give you a ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Townhomes STAY AWAY! (Not Recommending)

2006-05-04T10:48:31-06:00

From -Anonymous-: Promises Promises Promises of Great things... New office staff every other month! Nothing gets done for apts. or townhomes. Now kicking residents out ot Townhomes to "upgrade". Going to lease to higher class clientele. I do not think so with this management that can not run a business and does ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Ready to move (Not Recommending)

2006-04-29T18:23:52-06:00

From -Anonymous-: I have lived here for almost two years and when my lease is up I will be moving. I no longer feel safe. The complex has changed drastically in the last six months, and definately not for the better. I was thankful that the car-jacking situation did not end up ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Not a great place (Not Recommending)

2006-04-27T10:31:11-06:00

From -Anonymous-: I went there when they were owned by the company that owns the other Trails in the area. (They have good service) But since Preferred has bought this place its gone down hill. Crime is going up in the area, poor service in the leasing office and with maintenance. Bad ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Slacking service, poor security and raising rent... (Not Recommending)

2006-04-02T22:11:47-06:00

From looking4newdiggs2006: Take 5 minutes of your time, especially if you are seriously considering this apartment complex. These are things you will want to consider.
The experience we have had here, in terms of customer service and security has been very poor. When we moved in we were guaranteed the gates always worked, ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): So far so good (Recommending!)

2006-03-22T15:23:18-06:00

From -Anonymous-: I've lived at this apartment complex since the middle of November '05. For me the complex has been pleasant and dealing with the management staff has been good. Maintance seems to be alittle slow for minor problems, but it did get done without too long of a wait. The noise ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Really Rude New Manager! (Not Recommending)

2006-03-13T13:13:52-06:00

From -Anonymous-: I never have seen someone so rude in customer service. ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): i agree (Not Recommending)

2006-03-09T18:36:22-06:00

From -Anonymous-: i agree with everyone that management has gotten worse. when i signed my lease last yr the lady that worked here was very professional and got things done (can't remember name) but she apparently doesn't work here anymore and i have found the front office to be unsatisfactory. as for ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Security getting worse & Bad management (Not Recommending)

2006-02-01T09:15:16-06:00

From -Anonymous-: Since they changed management people, things went bad. We had to wait for 30 minutes just for a tiny reason, someone in the office always has attitude (don't know why), office doesn't even have office hour notice on the door.

Well, some of the management are still good, but the ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Do Not Go To Trails at SteepleCreeps (Not Recommending)

2006-01-26T13:55:54-06:00

From -Anonymous-: * Management is horrendously dishonest - makes promises they do not keep. Did I mention the great attitude of all the ladies that man the mismanagement office?
* Change contract obligations mid way.
* Quality of fixtures can be best described as pathetic.
* Be very careful as to what you are signing ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): I like it a lot (Recommending!)

2005-11-19T12:17:33-06:00

From -Anonymous-: Just moved in and its been a great transition for me. I worked with cindy and ashley in the office who were both real nice. My apartment was perfect. Thanks. ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): It's getting there (Recommending!)

2005-08-30T12:04:32-06:00

From -Anonymous-: Though it is slow moving, the community is really coming together. Many people complain about the new management, but what they don't understand is the old managment not taking care of things, got us in this predicament. I believe Mary should not be a staff member, but everyone else is ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): I am double sided (Recommending!)

2005-08-17T15:17:54-06:00

From -Anonymous-: I have lived here for 3 months now and compared to where i moved from this place is very nice!!! I was completely amazed when we were being shown the property and i looked forward to using the beautiful pool all summer. However, i think a month after we moved ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Management!!!!!!!!! (Not Recommending)

2005-08-12T12:00:08-06:00

From -Anonymous-: The New management does suck realy bad. They dont know much about whats happening..And i have begun to see at lot more of jersey village police department having action in the complex.. the other morning 4 officers were walking my building and the office didnt have a clue why...residents staying ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): New Management Sucks!!! (Not Recommending)

2005-07-14T17:11:50-06:00

From -Anonymous-: I was considering moving there in July. I visited the property and was very impressed. The "special" was 750 for 2/2 I filled out all my paperwork and was ready to go. Then I got a phone call saying that they made a mistake and rent really was 1050. I ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Under New Management... What Management!? (Not Recommending)

2005-06-14T23:57:07-06:00

From -Anonymous-: I moved into my apartment in April of 2004. Let me tell you - I loved the people in the office and the maintenance people fixed whatever was wrong almost right away. Absolutely no complaints and would have extended my lease for another year......if it wasn't for new ownership/management.
In ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): WONDERFUL!!!!!! (Recommending!)

2005-05-04T15:36:54-06:00

From -Anonymous-: This is my first apartment but i've spent alot of time at my boyfriends and i've dealt a bit with his management and i've gone to look at many other apartments i LOVE the TRAILS AT STEEPLECHASE everyone was so welcoming and helpful from the first moment i came here. ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Nice Place easy access to BW8 (Recommending!)

2005-03-21T12:11:32-06:00

From CarrieAlison: I lived in the 1-BR loft-style apt for 8 months. They let me sign a short term lease. The rent I was charged was 670/month for a 1100 sq. ft. apt. This was a great deal. The closet in the bedroom was huge, the bathroom was large and the open ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Proud to call it Home! (Recommending!)

2005-03-14T14:57:55-06:00

From -Anonymous-: After reading all of the previous reviews, I am shocked at the number of people who've had problems at TASV. I've just signed my second year lease and have had nothing but positive experiences. I was going through a divorce at the time I first signed my lease, and management ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Good place to live (Recommending!)

2005-02-03T15:31:23-06:00

From -Anonymous-: I've lived here a couple of years and have enjoyed it pleasantly. The pool is nice, and security is great. I agree with the above comment on the exterminators. They never leave their card or anything, and we have had problems with ants right after they "supposedly" come. Also, there ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Ok For Short Term Stay (Not Recommending)

2004-12-19T18:25:31-06:00

From anonresident: As far as landscaping, these apartments are the prettiest around. But they are also located very close to the train tracks. The trains usually blow their whistle several times a day including 2-3 times between 11:00pm - 3:00am. Even with the windows closed it's very loud. The apartment office staff ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Just one complaint (Recommending!)

2004-11-16T02:07:19-06:00

From JOAT: I just have one complaint. When given notice that exterminators were due to treat apartments on a given date, that evening there wasn't any notice left in the apartment that there was a visit inside our dwelling. Required by law and written in our lease, this was not followed. I ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Not MBS (Recommending!)

2004-08-25T00:00:00-06:00

From mustangmiller1990@yahoo.com: Place is nice. Friend has a place there. Pretty well insulated and JV cops go through a lot. They keep the place in check. The pool is nice and so is the hot tube. I'd check it out. Not bad. ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): I would say no (Not Recommending)

2004-05-13T00:00:00-06:00

From -Anonymous-: Firstly, every thing seems so nice before you move in, but don't be fooled, it's all sugar coated. After the move in date, we had cops called a numerous amount of times on neighbors in the same building. Nothing was ever done about it and they are still there. We ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Nice Complex (Recommending!)

2004-05-05T00:00:00-06:00

From terrance.gilbert@sbcglobal.net: Let's see I have been in Houston for about 9 months, and this is my 3rd apartment. Compared to my other apartments I live in a palace now. I have the Bluebonnet ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Decent (Not Recommending)

2004-04-02T00:00:00-06:00

From adv_mizzou59: The grounds are definitely nice. The amenities are great, even though I don´t use them much. I feel as though they might be overpriced for the size. I don´t particularly like the layout because to get to the bathroom you must go through the bedroom. I moved to Houston practically ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Great place to live (Recommending!)

2004-02-21T00:00:00-06:00

From -Anonymous-: I have lived in these apartments for a little over a year. I think the grounds are well kept up and the amenties are nice. I don´t use them alot but they are there when I want to use them. The staff are very helpful.If I need something done it ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): would rather live in a trailer park (Not Recommending)

2004-02-03T00:00:00-06:00

From -Anonymous-: have complained over 100 times about noise from above apartment. management never has done anything about it. i had to go upstairs on multiple occasions only to have him not to answer and on top of that have the management i could get in trouble for it. asked to be ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Managment is TERRIBLE - ROACHES AT LUXURY APTS. (Not Recommending)

2004-01-31T00:00:00-06:00

From Nene1540: This luxury apartment has been the worse experience of my Houston experience. For $640 dollars, I get a one-bedroom apartment with roaches, ants and dog feces outside my patio. I have a pet of my own and the feces at the complex is out of control.

The lap pool is ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Great Community-Glad to call it Home! (Recommending!)

2003-09-22T00:00:00-06:00

From -Anonymous-: I initially moved to this community because i worked off of 290. Now I work downtown & attend classes in Clear Lake & i continue to commute b/c i can´t force myself to leave. I love it here. As a 23 year old single female, i feel very safe & ... [click to read full apartment review]

The Promenade Jersey Village (formerly Trails at Steeplechase): Nice place to live (Recommending!)

2003-05-02T00:00:00-06:00

From writerem: The apartment was small, but when I lived there it was pretty new and everything was clean and worked great. The pools and spas were always well maintained. The workout room was nice. The remotes for the security gates were large and worked inconsistently. The staff was pretty good. A ... [click to read full apartment review]