The staff at the Reserve are some of the best people that you could ever ask to work with. They truly care about their residents and will do anything to make sure that you are happy. They are not like a lot of property managers that I've dealt with in the past (past experiences and typical experiences in general include no personality, no smile, no customer service, no friendly attitude, and a nonchalant blank look on their face when you interact with them, no matter what the occasion). The staff at the Reserve is the complete opposite of this. Friendly, warm, always smiling, always asking you how you are, and eager to strike up a conversation. They took care of me and wanted to make sure I was happy in every way possible. If you are considering the Reserve for a home, you will LOVE the staff, and they will cater to your every need. One more important detail about the Reserve ... I never had an issue with noise from above, and I lived in a first floor apartment. This is something to be cherished, as other communities that I've lived in have been terrible as far as hearing noise from above.