Review History for anonymous

Hawthorne at the Carlyle


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anonymous

Resident ā€¢ 2009

8/4/2009

SCAM!!!!!!

Do not move to the Carlyle unless you are willing to pay $1000 upon moving out. I have a small well trained dog and when I was having my final move out inspection they brought in this horrible black light to check the carpets. Who does this? They said they do it to everyone (even if they do not have pets) but I find this hard to believe since one of my coworkers said this never happened to him when he moved out. They told me they have been doing this procedure for 10 years and yet they did not tell me about this when I moved in. Of course there are going to be stains on the carpet if you look at it with a black light. I called an expert carpet cleaning service in the area and was surprised to find that he knew exactly where I lived when I explained to him they had come in with a black light and now wanted me to pay for the replacement of the carpet. He said it was a scam and that there are over 100 things that glow the same as urine under a black light and that different intensities show different colors. There is no definite way to tell this was urine except chemical testing. On top of all this...what did I pay my pet fee for? I put down a security deposit and a pet deposit...shouldn't this be enough? Keep it like any normal apartment complex and move on. Instead they are telling me that my pet deposit was only a fee and will not be applied to the carpet replacement. Why should I be punished for them allowing me to have a pet...especially after I have paid them for allowing me. I know my dog did not go up and down the hallway urinating everywhere...seems I might would have noticed this. I intend to not pay when I get the final bill. I told them I would be glad to have the carpets professionally cleaned but this was not good enough. I told them I would be willing to have the carpets replaced myself because I felt I could have it done cheaper. This was also not good enough. I feel like I have made the effort and they can keep my deposits but I do not intend on paying.

    Review 387 out of 421

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    Hawthorne at the Carlyle

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