I live in East Ridge Village and I love it. I've been here going on 3 years and couldn't be happier. Yes there have been some bumps in the road but that happens everywhere you go. The entire staff is very friendly and helpful. There are only 4 of them for the 2 properties but they make it work. Newcastle and East Ridge Village are within 2 miles of each other. In an emergency situation such as a water leak they respond quickly and it is fixed PROPERLY! I have seen total disaster "band aide" repairs before. I can't say it doesn't happen but it hasn't with me. I would recommend renting here in a heart beat. The only down fall is the tiny parking lot. Some residents have 2 vehicles and let their guests park in other residents spots leaving others without their assigned space. They used to have painted letters but over the years the rain has worn them away. This is usually resolved without having to get the office involved. All in all this place is great!