Review History for littleladybug10

Bent Tree Park Apartments


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littleladybug10

Resident 2006 - 2008

7/1/2008

Keep looking for a better Apartment in Addison

I would say the new management defiantly made this an awful place to live. When we originally moved in 2006 to 2007 we loved it. We had a one bedroom apartment with out w/d hookups. It was nice and we hardly had any problems. When we did they were fixed the day we called them in. The management was great from 06' to 07'. We could go in and pickup a package and they were friendly and always asked how we were doing and if we had any problems in our apartment. Our good experience is why we decided to stay another year, but move apartments to one with washer dryer hookups. Well everything was great when we talked to the office about it originally, but that soon changed. Before we could sign the new lease the management changed. This is where it all went down hill. They messed up our transfer date. They told us the apartment would be ready, but it was not and we already had our apartment packed up and ready to move and turned on the electricity, but they did not get the upgrades done. There was not carpet on the floor or any fixtures. They would take responsibility, they just blamed it on the new company there were using to do the upgrades. Then once we moved in we had problems with the cheap fixtures that would not open to change the light. They did not want to replace those, but they had to change the one in the kitchen when it fell out of the ceiling. They painted over the peep hole, there was a gap in the front door that let in cold air, and the new sink fixtures were cheap and are constantly falling apart. The sick has rust in it. The shower was never re-painted. There are still huge parts of the tile that do not have paint on it. The windows are all poorly insulated and do not seal. We have leaks in the roof that run down the walls on our apartment when it rains. We have told them repeatedly to fix it, still nothing. I have made complaint about everything that has been wrong with it for the past six months and still they have not fixed hardly anything. The only way they do something is if you show up in the office and get in there face, but then they will still lie to you, so you will leave and not run away new residents. The management has change two more times since we moved in. The new upgrades they are doing on the outside of the apartments are a joke. The inside is still really bad. Also, they never notify you when they are going to be doing upgrades on the outside of your apartment. They really do not seem to care about the residents. Just about everyone I talk to are leaving. The only ones that are staying are the people who are single old people who do not have any family. I feel sorry for them. The price of utilities has also doubled since we moved into our new apartment this year as well. That was a surprise they never told us about and denied it when I called and spoke to them about it. They said they had told us, which was a lie. There is also dog and cat poop all over the apartment complex. You can not walk anywhere without getting it on your shoe. Also, they do not enforce the rules on how many dogs are allowed in each apartment and what kinds. There are too many pit bulls running around and people who take their dogs out without a leash. The apartment management does not really seem to care about that either. My husband and I can not wait to leave. The old management from 06'to 07' care, but the new ones does not. When we go in the office to pick up packages they act like you are bothering them. The last time my husband went to the office to get a package last week. The manager did not even get up, so just yelled from her office and said "Go and get your own package. You know where it is. I am too busy." My husband went and got our package and she did not even say have a nice day or anything. She has to be the laziest manager who never talks to her residents. She is always too busy to help out her tenant, who help pays her pay check. They have to worst customer service. If you call and leave a message for the staff they never call you back. We have called to talk to the manager before and she never answers the phone. I actually called the office on my cell as I was standing outside and my husband was waiting in the office to talk to the manager, but they told me they had to take a message because she was busy. That was a lie. She was sitting in her office talk to one of the other people that work in the office about a personal conversation that did not pertain to work. She has done this more than once to us. This is just shows you how much they do not care. We also had to call the Addison Police because some one hit my husband's car with a metal pole and the Addison Police told us we needed to move. They did not recommend living here. They said they knew the manager and said this is not a good place to live anymore. Does that tell you something? The police do not even want to live in the complex. I will not recommend this place to anyone. One of my friends has lived here for 5 years and it now moving out because the same issues we are having. Do not move here. Live somewhere else in Addison. You can still get the free Athletic membership to the gym if you live anywhere in Addison TX. Do not let them fool you. DO NOT MOVE HERE!!! We can not wait for our lease to be up to leave.

    Review 72 out of 136

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