Review History for anonymous

Arbrook Park Apartments


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anonymous

Resident 2011

4/12/2011

We initially moved to this Complex because of house nice it looked outside and in the model. Well it turns out that this is one book you cant judge by its cover. Even tho the apartment complex looks nice on the outside and the "management" seems nice when they give you a tour, but thats NOTHING like it is. For staters the women they have working in the main office are extremely rude and not very well trained or just uneducated. For instance, there were a string of break-ins (3 in one week, and this is following a triple homicide) and they left a note at each of our doors and it stated" your personal safety is your responsibility not ours(arbrook park). They are penny pinchers and your safety is not there priority, which is absolutely ridiculous because if there tenants are not safe they will not live there and there will be no tenants( and trust me they are not safe. the police respond to calls daily according to the police dept crime stats.) We then had 5 days of no water, and not for 3 days did they put a water site located at the front of the complex attached to a fire hydrant and they expected us to us this to cook clean and take showers and as drinking water. By the way it takes 2 milk gallons of water to flush a toilet. When we called they were extremely rude especially the ladies in the office. they never gave us an update even after multiple times to call. Also, our neighbor place a bag of garbage outside for 30 min while cleaning there apartment, in that time they received a fine for 250 dollars and refused to take care of it after my neighbors contacted them and explained there story. MOST IMPORTANTLY they have a contact with the towing company and every time they tow a car the towing company pays arbrook a part of the fee they receive so the towing company can remove your vehicle from the lot for things as expired tags or a flat tire. This place seems nice and the women in the office act nice but when it comes down to it they are terrible and this might seem harsh but this place is not safe for family and the customer service is the worst i have ever seen. PLEASE take my advice and spare yourself a chance of being robbed or injured while living here and having to deal with the worst management in Texas and the rudest office staff around.

    Review 81 out of 230

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    Arbrook Park Apartments

    March 2024

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