Review History for skas

Twenty 15 Apartments


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skas

Resident ā€¢ 2000 - 2013

12/13/2013

Hello - I'm very happy to give CC a great review!! I'm a LONG-TERM resident of 20 years and plan to renew/transfer to a renovated apt. I have to say this is the BEST management team we have had here in years - and I'm glad the new owner picked Pinnacle. Over the past year and one-half before Pinnacle arrived: the place looked like something out of the "projects" - couches on balconies along with tires and car bumpers, laundry lines and garbage cans full of beer cans, and broken patio shades and trash set outside front doors for days before being taken to the dumpsters; people NOT cleaning up after their pets and the grounds allowed to look and smell terrible; taking longer and longer to get major repairs completed and FORGET anything that wasn't a "major" repair; and ofcourse, our safety was of NO concern - we seemed to be over-run with some of the worst residents who ever lived here - we had an increase in vandalism, continual noise and middle-of-the-night partying and fights at the pool - security was here several times a week and sometimes several times ion one night - it seems, from what our patrol officers and occasionally the police said, felons were being allowed to occupy this community. I ran into a former Lincoln employee several months back who said as early as Feb. of 2013 the former management team knew about the property transfer and they just didn't care anymore - it wasn't "their problem" anymore. I can tell you from very early 2013 until Pinnacle arrived, this place was at rock bottom - but none of us knew why. It was the DIFFERENCE BETWEEN NIGHT AND DAY after our new managers arrived - you actually get greeted when you walk in and with a smile - they're happy to have us as residents and we matter to them!! They want to keep good residents and make the renovations and subsequent tranfers to newer apartments as easy and convenient as possible for all of us - we get notices about water shut-offs in our buildings during renovations - we get nearly IMMEDIATE maintenance services - the grounds are picked up every single day - there are numeropus pet waste disposal stands on the property now and the breeze-ways are regularly swept on ALL floors - that's a FIRST for this property. NO more sloppy balconies - the pool is emaculate and the landscaping crew is the best we've ever had - this place has done a 360 degree turn-about in the past 5 months - and our safety is of the utmost importance - the place is MUCH safer and quieter - while walking at night recently, one of our patrol officers told me this place had improved 100 % in the lack of calls over the past months - apparently all of the people who never should have been here are now gone. We recently got a new billing company for our water several months ago and they sent a service man here within two months to check any water meters that might be in question since some of us noticed a change in usage on our bills - all we had to do was go to the office and inquiure and the matter was immediately looked into and adjusted accordingly - (in the past, the old water billing company took over 14 months ((yes - 14 months)) to show up after numerous complaints about incorrect bills!! I know back in 2011 and 2012, we had quite a few water shut-offs on the property - NOT because of anything to do with the property, but because Austin was in an EXTREME drought status - properties just down the street and all over Austin experienced water line break problems because the ground was so dried out from no rain, the extreme high heat and then cold winters, without any rain - until 2013 - we've had more rain this year alone, than we had in from 2011 through 2012. In ALL THE YEARS I have lived here, this IS THE BEST things have ever been - our management team and our maintenance staff is EXCEPTIONAL - they just don't come any better - so, along with everyone else who lives here and is staying, and anyone who is thinking of moving here, you absolutely could not pick a better place to live than Champions Crossing!! Much thanks to our staff - you're the BEST!! Sincerely - ska.

    Review 16 out of 93

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    Twenty 15 Apartments

    March 2024

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