All of these negative reviews worried me before I moved in, but I moved in this month anyway because of the good service and impressions I got after visiting four times. My experiences so far have been great. The office staff were really patient and flexible. On my first day there, I placed a maintenance request and the guy came to fix it with in 20 minutes. The apartment grounds are clean and the neighbors seem chill. And about the water breaking. I'm from the North and pipes burst every once and a while due to cold freezes. I bet many pipes in Austin broke this past winter because it was unusually cold. The pipes in Austin weren't built to withstand freezing temperatures like they are up North. 20 towns in the Boston area lost access to clean water in March for 4 days in a row. But people didn't go crazy, most people cooperated and were patient. Imagine no safe water at your house, plus restuarants had to close or use bottled water to serve their customers. I think people are just spoiled and have no tolerance for anything these days. I will post updates to let you all know how things are going in the future at this complex.