Maintenance never completed, twice I have asked for a broken door to be replaced and twice the request has been ignored. I have only received a handful of emails asking me how it went, I complete an average of 0 surveys a year, thanks for pissing me off enough to waste my time doing this one
Manager
6/3/2014
Monterey Ranch
We are sorry to hear that you have not been completely satisfied with your experience living at IMT Monterey Ranch. We take our resident's concerns very seriously and want to assure you that your complaints are being addressed.
The best way to expedite any service or maintenance request is to submit a formal work order; which can be conveniently made through our Resident Portal via the IMT Residential website at imtresidential.com/residentportal. There, you can submit and check the status of any service request at any time.
We strive to provide friendly customer service and proficient maintenance services and we apologize if we have not met or exceeded our standard of excellence. If there is anything we can do to improve your living experience, or should any further issues arise, we encourage you to contact us directly at customerservice@imtresidential.com. We value you as a resident and appreciate you taking the time to leave us feedback.