Beck at Wells Branch
#8,845 #205 #1,518

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Beck at Wells Branch

2801 Wells Branch Pkwy, Austin, TX 78728
(274 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B-
B-

Renter Ratings

B

Review Ratings

Noise

3.3

Grounds

3.0

Safety

3.0

Office Staff

3.7

Maintenance

3.3

Neighborhood

3.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

3

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A-

Average time to respond to reviews

3.33 days

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Beck at Wells Branch Reviews

(268)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2020 - 2023

11/21/2023

Love living here

I have been here for the past 4 years and love living here. I Would recommend to others to come by and leased here and be my neighbor. Ask for Karla or Kevyn they are very knowledgeable. Great customer service.

    Manager

    11/26/2023

    Beck at Wells Branch
    It makes us happy to hear that you have enjoyed the last four years in our community! It has been our pleasure to serve you, and we appreciate you recognizing Karla and Kevyn for their knowledgeable service. If there is anything we can do to make your experience even better, please let us know.
    Review Author Icon

    Yilmer andres_M

    prospective ā€¢ Visited 2023

    11/20/2023

    Are you looking for an apartment!

    The reason I leased today, because I felt welcome as soon I came through the leasing office door. I have been looking for an apartment and today I found my new home. Thanks ladies for making the process easier.

    Manager

    11/22/2023

    Beck at Wells Branch
    It is wonderful to hear that our warm welcome was instrumental in your choosing to make your home in our community. You can expect that kind of courteous service every time you reach out to us. Thank you for sharing your experience! We are excited to welcome you to your new home.
    Review Author Icon

    anonymous

    Resident ā€¢ 2022 - 2023

    9/19/2023

    Disgusting

    I WOULD NOT RECOMMEND THIS PLACE TO ANYBODY. I never leave reviews but I feel like people need to know. 1.) There is a ROACH INFESTATION!!!!!!!! They say they come and spray the apartment (pest control) every 2 weeks but they never come. The pestā€¦Ā See More >
      Manager

      9/22/2023

      Beck at Wells Branch
      We appreciate you contacting us. Your comfort and well-being are important to us, and we are very sorry to hear that your concerns about pests and your air conditioning have not been resolved to your satisfaction. When you have a moment, please email us at beck@alapts.com so we can take care of these matters personally. Thank you for your patience.
      Review Author Icon

      Jazmine_B823

      Resident ā€¢ 2021 - 2022

      8/12/2022

      Stunning Community

      I came upon this place on accident while going to tour another community. Long story short, I ended up moving in 2 weeks later. Carla and Sophea were so helpful and so personable that they made me feel like I belonged here. I LOVE myā€¦Ā See More >
        Manager

        8/16/2022

        Beck at Wells Branch
        Thank you for choosing our community for your home, Jazmine. We are thrilled to know that your tour was so impressive that you moved in two weeks later. We will let Carla and Sophea know they have been helpful throughout your experience. If you need anything as you settle in, please let us know.
        Review Author Icon

        anonymous

        Resident ā€¢ 2021 - 2022

        7/6/2022

        COMPLETELY INCOMPETENT STAFF

        This place sells itself as a luxury apartment, but thatā€™s a total farce. When we first moved in, there were numerous issues with our apartment - dirty patio, broken stove, broken blinds, broken air conditioning vents, all that. My roommate and I spoke about theseā€¦Ā See More >
          Manager

          7/12/2022

          Beck at Wells Branch
          Thank you for sharing your thoughts with us. We are truly sorry to hear that you have not been satisfied with our team's follow-up communication regarding your concerns about missing packages and maintenance requests. We would like to learn more about your experience so we can address these matters appropriately. When you have time, please contact us at corporatecontact@alapts.com.
          Review Author Icon

          anonymous

          Resident ā€¢ 2021 - 2022

          4/5/2022

          resident experience.

          I am really happy with Beck at wells branch, the staff and property are great. The location is excellent as well! Overall I would recommend this community and they are always quick to fix any problem that comes up.

            Manager

            4/8/2022

            Beck at Wells Branch
            We are delighted to know you feel right at home in our community! We work hard to provide prompt and friendly service, so your 5-star praise for our team means a lot. Thank you for brightening our day.
            Review Author Icon

            NicoleDATX

            Resident ā€¢ 2014 - 2020

            3/2/2021

            As a long time resident I saw the property change hands several times. Each time the staffing got worse. The one effective and efficient person was no longer employed at Beck at Wells Branch after the last property management change. The property went from goodā€¦Ā See More >
              Manager

              3/4/2021

              Beck at Wells Branch
              Nicole, we are disappointed to read your comments about our community, which don't reflect our typically high standards. We are sorry for any delay in our response to your inquiries and any inconvenience this caused you. In addition, we are concerned to hear that you felt the repairs were not handled correctly and are more than happy to speak with you directly. Please feel free to contact us at corporatecontact@alapts.com to further explore your concerns and how to improve our community.
              Review Author Icon

              anonymous

              Resident ā€¢ 2019 - 2021

              2/3/2021

              My house has flooded 3 times in last 4 months. Along with that there is always an internet problem in the apartment. They charge 90$ for the internet and give a crappy service. I was told that I will be given a TV and googleā€¦Ā See More >
                Manager

                2/6/2021

                Beck at Wells Branch
                Thank you for taking the time to share your concerns. We would like to discuss your comments in detail and work to improve your satisfaction. When you have a moment, please email us at beck@alapts.com. We hope to hear from you soon.
                Review Author Icon

                anonymous

                Resident ā€¢ 2019 - 2020

                12/4/2020

                I have lived in this community for a year and after the first couple of months I knew I would never renew. This community forces tenants to sign up for an "Internet Package" at $90. Going direct with an Internet provider would be much cheaper.ā€¦Ā See More >
                  Manager

                  12/9/2020

                  Beck at Wells Branch
                  Thank you for your feedback. We include internet for the convenience of our residents, so we apologize if you have had any issues with your service. We would like to speak with you regarding the details, so please contact us at beck@alapts.com at your earliest convenience.
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2020

                  9/9/2020

                  I hate this community... do not move here. They lie. They don't care about you or your families safety. My apartment flooded 3 times in the past 5 months from what they said was water pressure from another apartment building. Water shoots out from theā€¦Ā See More >
                    Manager

                    9/15/2020

                    Beck at Wells Branch
                    We are so sorry to learn of your dissatisfaction with maintenance and service in our community. We train our team members to be helpful and responsive to resident needs, so we want to address these concerns about your water leak and clean-up efforts. We invite you to connect with us directly at beck@alapts.com to discuss your feedback. Thank you for reviewing and for letting us know how we can improve.
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2019 - 2020

                    8/27/2020

                    This place has RATS. Rats come every night to my balcony, most likely through a ledge that leads to the roof. It has been broken for over half a year. Maintenance just closes the requests for pest control and repairs. Meanwhile, rats keep coming, eatingā€¦Ā See More >
                      Manager

                      9/1/2020

                      Beck at Wells Branch
                      We are so sorry to hear you've been displeased by our team's response to your maintenance needs. Your comfort is our highest priority, and our team strives to resolve all concerns fully and to your satisfaction. If these issues persist, please reach out to us at beck@alapts.com so that we may assess next steps. Thank you for this opportunity to turn your experience around.
                      Review Author Icon

                      Hays.Matt09

                      Resident ā€¢ 2019 - 2020

                      8/25/2020

                      This place has some of the nicest staff (maintenance and office personnel) I have ever come in contact with. They don't make us feel like just a number. There has been some ground issues but when the new team started a few month ago, groundā€¦Ā See More >
                        Manager

                        8/27/2020

                        Beck at Wells Branch
                        Thank you so much for your review! We are glad to hear that you feel so welcome and comfortable in our community. Our team strives to develop personal connections and warm relationships with each of our valued residents, and it has been a pleasure serving you and your partner. We appreciate your support and encouragement!
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2020

                        7/27/2020

                        I live in building 5 and we was post to have gated community but the gates haven't work since last year we got are car stolen last year in December and it's the apartments fault because they say they have a gated community but theyā€¦Ā See More >
                          Manager

                          7/31/2020

                          Beck at Wells Branch
                          Thank you for taking a moment to share feedback with our team. We are sorry to hear you have some unresolved maintenance concerns, and we would like to address those with you on priority. Will you please contact us at beck@alapts.com at your earliest convenience? We appreciate this opportunity to assist you.

                          Updated Review

                          Review Author Icon

                          reedecampbell

                          Resident ā€¢ 2014 - 2015

                          10/9/2015

                          I have lived here just over one year and have no true complaints. The management (now that has changed over) is amazing, not only the company but the people who work here. The maintenance is, for the most part onā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2014 - 2015

                            1/21/2015

                            The sound insulation between floors could use some work. In my case, it has been made worse by my roof top neighbor who blasts his home theatre till late at night. This has turned my once peaceful abode into a nightmare. Despite that, the leasingā€¦Ā See More >
                              Review Author Icon

                              Resident 120294

                              Verified Resident ā€¢ 2014

                              12/30/2014

                              I pay same rent as others who rent similar size apartment. Maintenance will not address huge crack around window frame because they cannot reach it due to bed location. Being a small single female I cannot move bed. Why can't they arrangeā€¦Ā See More >
                                Review Author Icon

                                Resident 119763

                                Verified Resident ā€¢ 2014

                                12/26/2014

                                Extremely helpful, professional office staff. Belinda and Stephanie have been terrific. Clean, pretty grounds, lots of parking, and welcoming, attractive common areas. Very nice apartment layout and plentiful natural lighting. Vaulted ceilings on top floor. Apartments and bedrooms have actual entrywaysā€¦Ā See More >
                                  Review Author Icon

                                  Resident 116193

                                  Verified Resident ā€¢ 2012 - 2014

                                  12/6/2014

                                  I've been very satisfied. There was a little glitch in communication regarding moving from a one bedroom to a two bedroom, but in the end, the complex management stood by their original commitment to me. I've been most impressed with the speed andā€¦Ā See More >
                                    Review Author Icon

                                    Resident 115918

                                    Verified Resident ā€¢ 2010 - 2014

                                    12/3/2014

                                    Haven't had too many problems. Trash in parking lot, people sliding between the bars to getinto complex, cars broken into, stolen or vandalized. The rent goes up every year but the complex appearance is going down. Not enough repairs to parking lot (potholes and brokenā€¦Ā See More >
                                      Review Author Icon

                                      Resident 115032

                                      Verified Resident ā€¢ 2014

                                      11/29/2014

                                      Very nice. The residents I've met have been inviting and charming. I did have a leak in the ceiling and it was fixed the same day. I did put in a work order to have the ceiling repaired and they came promptly andā€¦Ā See More >
                                        Review Author Icon

                                        Resident 114367

                                        Verified Resident ā€¢ 2014

                                        11/24/2014

                                        All went very well and knowledgeable and courteous staff. Would recommend to others people. Place is very clean, has lots of great amenities, well laid out, is quiet. Two features that I enjoy are the movie theater and a very good workout rm.

                                          Review Author Icon

                                          Resident 112058

                                          Verified Resident ā€¢ 2011 - 2014

                                          11/12/2014

                                          I really love living here...too bad the price keeps going up but I guess that is everywhere you rent. The community is great, quiet for the most part. Can't complain about parking because I rent a carport space and when someone else isā€¦Ā See More >
                                            Review Author Icon

                                            Resident 103810

                                            Verified Resident ā€¢ 2012 - 2014

                                            10/7/2014

                                            I quite enjoy living at IMT, the staff is friendly and knowledgable, I had back surgery just after we moved in and I've amply used the gym to get my strength back. The gym is always clean and safe, I can use it atā€¦Ā See More >
                                              Review Author Icon

                                              Resident 103494

                                              Verified Resident ā€¢ 2014

                                              10/6/2014

                                              My first experience was great.After we did the walk through,to identify damages,I encountered some arrogance with the aprtmnt manager,Stephanie She offered refund my rent as a resolution to the issue.The ques abt recommend nd a maybe choice

                                                Manager

                                                10/8/2014

                                                Beck at Wells Branch
                                                We strive to provide friendly customer service and proficient maintenance services to our residents and we sincerely apologize if we have not exceeded our standard of excellence. If there is anything we can do to improve your living experience or should any further issues arise, please feel free to contact us directly at customerservice@imtresidential.com. We value you as a resident and appreciate you taking the time to provide feedback!
                                                Review Author Icon

                                                Resident 102439

                                                Verified Resident ā€¢ 2013 - 2014

                                                10/1/2014

                                                Overall it's been good, our neighbors above us are very loud but unfortunately not much can be done about that. The staff is friendly and maintenance is always timely. The staff seems overwhelmed most of the time but are typically courteous and when the rentā€¦Ā See More >
                                                  Manager

                                                  10/1/2014

                                                  Beck at Wells Branch
                                                  Especially during move-in, we want all our residents to feel welcomed, for any concerns to be address, so I'm glad to hear that all your maintenance requests were resolved in a timely matter! It's true that living in an apartment community is that we sometimes do hear our neighbors, whether through the walls themselves or while they are enjoying the outdoors. However, when resident activities infringe on other residents quality of life, we do want the opportunity to help resolve these kinds of issues. We always ask our residents to inform us of any situation that is or has occurred so it can, and will, be addressed immediately. We always welcome the opportunity to meet and find a resolution. I hope this addresses your concerns. We take our resident's feedback very seriously, and are appreciative that you took the time to provide yours.

                                                  Features & Amenities

                                                  Parking
                                                  • Attached and Detached Garage Parking
                                                  • Carport
                                                  Pets
                                                  • Cats Allowed
                                                    Deposit: $300. Fee: $300. Rent: $50. Restrictions: Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Deposit: $300. Fee: $300. Rent: $50. Restrictions: Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Online Resident Services
                                                  • 24-Hour Resident Package System
                                                  • American Landmark 360 Resident Program
                                                  • Balcony or Patio
                                                  • Bark Park
                                                  • Bright Open Floor Plan
                                                  • Business Center
                                                  • Community Fireside Lounge
                                                  • Community Outdoor Kitchen
                                                  • Controlled Access
                                                  • Fitness Center
                                                  • Frisbee Golf Course
                                                  • Garden Tubs
                                                  • Granite Countertops
                                                  • Hardwood Flooring
                                                  • High End Appliances
                                                  • Kitchen Pantries
                                                  • Pet Wash Stations
                                                  • Pool
                                                  • Spin Bike Room
                                                  • Storage Space
                                                  • Sunrooms
                                                  • Tiled Backsplash in Kitchen
                                                  • Woodburning Fireplace
                                                  • Yoga Studio
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                                                  Leasing

                                                  We don't just rent apartments. From the moment you walk through the front door, you'll feel style and comfort that makes our residents happy to call Beck at Wells Branch home. Cutting edge amenities, meticulously groomed grounds, and a dedicated staff contribute to a higher standard of living. Convenient shopping, award-winning schools, popular restaurants, and beautiful parks are all close at hand, with sponsored activities to develop new hobbies while getting to know your neighbors.
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                                                  Office Hours

                                                  • Sunday: 01:00 PM - 05:00 PM
                                                  • Monday - Friday: 08:30 AM - 05:30 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  American Landmark

                                                  B
                                                  B
                                                  Communities
                                                  103

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q:Ā Are there surveillance cameras on site?

                                                  Frequently Asked

                                                  How is Beck at Wells Branch Rated?
                                                  Based on 274 number of votes by renters, Beck at Wells Branch is currently rated 3.7 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Beck at Wells Branch?
                                                  Beck at Wells Branch is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Beck at Wells Branch is rated 3.3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  What are noise levels like at Beck at Wells Branch?
                                                  Beck at Wells Branch is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  How safe is Beck at Wells Branch?
                                                  Beck at Wells Branch is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                  How satisfied are residents with the neighborhood?
                                                  Beck at Wells Branch is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  How satisfied are residents with the staff at Beck at Wells Branch?
                                                  Beck at Wells Branch is rated 3.7/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 3.33 days to their community reviews in the past year.
                                                  Who manages Beck at Wells Branch?
                                                  American Landmark
                                                  What is the pet policy at Beck at Wells Branch?
                                                  Cats Allowed
                                                  Deposit: $300
                                                  Fee: $300
                                                  Rent: $50
                                                  Restrictions: Please call our Leasing Office for complete Pet Policy information.
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Deposit: $300
                                                  Fee: $300
                                                  Rent: $50
                                                  Restrictions: Please call our Leasing Office for complete Pet Policy information.
                                                  Pet Limit: 2

                                                  Contact Property

                                                  Beck at Wells Branch

                                                  March 2024

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                                                  Beds

                                                  0

                                                  Baths

                                                  0

                                                  Beck at Wells Branch is an apartment in Austin in zip code 78728. This community has a 0 Bed, 0 Bath Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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