Review History for flaggju

Madison At The Arboretum


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flaggju

Resident 2014 - 2015

5/16/2015

1)The walls are paper thin. Not only can you hear your neighbor, sometimes you can hear the neighbors neighbor. Expect to know whats going on in everyone else's life, whether you like it or not. 2)The dog park got an upgrade in aesthetics, but functionally is still valueless as whatever material they put down has turned to splinters. Imagine walking barefoot on that stuff. 3)The lights spend more time being out due to broken light bulbs or electricity problems(insert other excuse the front office sends out) than they do being on. Expect dark parking lots, stairways, and door steps a large majority of the time. 4)The location is great. Most of the apartments have a good view, and situated right by the arboretum. 5)Do not expect maintenance. On anything. Period. If you want something done, you had better be good at the google and handy with your .. well. . hands, and do it yourself. If your thinking you will just be careful and not break anything, just remember that this place is older and will break on its own. 6)The Staff is the worst part of the whole deal, by far. Everything else is just an inconvenience, but Josh and Jay at the front are so unprofessional and abrasive I'm afraid to even walk by the front office. Josh has a habit of just not returning emails, and when he does, it will consist of a copy paste of his last email. This leaves me to believe he thinks me of child intelligence and needs to repeat himself instead of engage in a conversation. Jay displays a similar superiority complex when interacting with him personally via theatrical sighs, repetitive answers, and even blaming tenants for expecting him to know information regarding his companies website and billing systems. Example "I don't know and it doesn't matter". Jay and Josh certainly know they work in the service industry, but they place themselves at receiving end of the service, expecting to be feared and catered to. Final)The staff is not knowledgeable on the contract you sign either, or of the rules and policies of the Madison. Random small charges will appear on your billing statement a few days before rent is due, so when you pay rent on auto pay, its not enough and is kicked back with late fees. If you email them to find out whats going on, you will receive no response, happy that the late fees are adding up. When you confront them about it, you are treated like a convict for paying late. If you are living here now, just pay what they want until you can get out of the lease. If you are looking to live here, its cheaper and the service is better at the local jail.
Manager

5/18/2015

Madison At The Arboretum
Thank you for your feedback. As the Community Manager for Madison at Arboretum, I personally take responsibility for the lack of customer service you may have received. I can assure you that we strive to provide superior customer service. I would be more than happy to meet with you to address all your concerns and work to a resolution. Please do not hesitate to stop by my office at any time or call me at 512-346-3215 Thank You. - Josh

Review 47 out of 87

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Madison At The Arboretum

March 2024

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